Bastian Stehmann Community Champion

Hi @Alejandro_DOMINGUEZ , Welcome to the community. Do you mean a service desk in your company or what service desk are you referring to? In general, it can be configured, if there is a way to escalate an issue and what that means for the users. So, I don't think that there is a general solution for this. 

Hi @Darren Boyle , That's not possible, it will always be counted up. Sorry that there is no better information. 

Hi @Tomas Young , Thanks for the explanation. To get the epics, it might work if you change AND "Epic Link" not in (A-1, B-1,C-1) To AND ("Epic Link" not in (A-1, B-1,C-1) or "Epic Link" is empty) In your epics, there will be no Epic Link set and Jira selects empty fields neither if you select with in nor with not in, so…

Hi @Jan Dan , On the server platform you can add the gadgets manually, but I don't know if there is something similar on cloud. On first search, I couldn't find a solution on this.

Hi @Tyler Berard , You can edit only the fields that are shown in the details, you can not add some kind of section or something like that. To add or remove fields, you are completely right with the view issue screen. If you want to add some kind of section or something like that, there are add-ons that might help. One is…

Hi @Jenna Nelson , Are you an Site Admin? If not, can you please ask one of your site Admins to check if they can do that. And just to be sure, are you on a paid or free plan?

Hi @Jenna Nelson , If you want someone to work in a service desk project, that user needs a service desk license. That's also what the error message says. To fix this, go to administration - users. Search for the user and click on the three dots. There you can choose "Show product access". Make sure they have Service Desk…

Hi @Christopher.shotwell , Welcome to the community. It's great to have you here. Wish you a lot of fun.

Hi @Eugene Ts , I think the developer community will be a better place to ask for this kind of question. https://community.developer.atlassian.com/

Hi @SUSHANT DUA , Welcome to the community. If the new issue type has the same workflow and required fields, you can switch the issue type in the default view. If not, you must use the move option, because there will be a short wizard then.

Hi @chinmay shah , Welcome to the community. I think your attempt to do it with table excerpt is the right one to get both tables on one page. If you want to merge both tables into one, I think you will need some kind of app. Table Filters & Charts app gives you the table transformer macro, which can be used to merge…

Hi @Neal Carroll , The filter always applies to the whole board. And as far as I know, there is no way to achieve a different sorting only for one column.

Hi @Fuad Hasanli , Just create a new Project that contains this workflow, then jira will create a new workflow for you, that you can use/have a look at.

Hi @Muhammad Fahad , That completely depends on your configuration. If everything is simple, no add-ons, no complex configuration, you can do it in a half day. Upgrade a test environment with cloned data, check a bit, then upgrade production. If it's getting more complex, you will need more time. The most part is…

Hi @aas , I just removed your question from spam. Anyway, I would suggest to ask this question in the developer community, there will be more people who can help. https://community.developer.atlassian.com/

Hi @Stuart Mills , Jira handles all issues without a set resolution as open and with a resolution set as resolved. There are many things that rely on this, for example the my open issues filter/gadget. For this it doesn't matter, if the status is done or something else. So you should make sure, that the resolution is set…

Hi @Troy_Pawleska , You have to add the certificate to the Jira keystore. Usally jira uses the keystore of the java that is coming with jira and is located here : $JAVA_HOME/lib/security/cacerts , password is changeit Here is also an related kb…

Without other add-ons, you will have to set the right level when the issue is assigned to the user. If that does not depend on the request type, I would set there the first level, where both groups can see the issue. When it is assigned to someone from integrations, set the security level to that level although. If you…

The name is security level in English. If you can not find it in the request type configuration, go to issues->screens and the select the screen you are using for the issue type. Add the security level there. Then go to the request type configuration and you can add the field there also.

Hi, I'm not sure what the security level is in your language, probably something like seguridad. But you must add it to the screen before you can add it to the request type. 

Hi, sorry for the delay. You have to add the Security Level field at first to the screen and after that to the request. It will appear in the lower section of the fields. There you can set the Security Level that should be used for this kind of Requests as default.

Each issue can have only one security level assigned. So you must define different levels if you want different people to see the issue. Or you have to use s group picker field or something like that where you can select the groups that should see the issue. In your case, that means you want integrations to see all issues…

To assign a security level, you need the issue security field (I think it was called security level). You must set the issue security level on every issue of that request type. Yes, if you set the issue security level and the Administrator is not in the group, he is not able to see the issue. If you want your customers to…

Hi @Danilo Scopigno , Do you have assigned the issue security level to all issues. If not, you will be able to see all issues without a level assigned. Is grupo de desarollo a specific group or is it a custom field containing a group? If it is a group and you are a member of that group, you will also be able to see all…

Hi @Jake Annunziata , You can not move issues from one board to another because boards are just a visualization of the selected issues. So you can just decide to show them or not. To achieve what you want, you have to modify the filter used for the first board not to select to issues with that component. The you have to…

Hi @John Tran , You do not have to revoke it, you can just reuse it on the new server. Just make sure to shut down the old server.

Hi @[deleted] , Welcome to the community. I think the Excerpt snd Excerpt Include Macro is similar to what you sre looking for. Take a look here https://confluence.atlassian.com/doc/excerpt-macro-148062.html

Hi @Jack Nolddor [Sweet Bananas] , This is an intended change. If I remember right, it is because some characters were causing problems when trying to mention them, so they removed them.

Hi @Mohamed Medhat , I think jira can reach itself via the public url. Can you check, if you can reach that url from the server itself.

Hi @Shawneen Conway , I guess the dot is the problem. According to this link, only letters and numbers are allowed. https://confluence.atlassian.com/confeval/other-atlassian-evaluator-resources/atlassian-cloud-site-url