Rachel Lin Atlassian Team

Sorry for the late response Steve. So it looks like the main problem here is you specifically are being added to teams where you shouldn't be a part of them. Were you ever added to them in the beginning and then you removed yourself? Do you see this happening with any other individuals showing up on teams they shouldn't be…

Hi Shashidhar! Sorry to hear you're going through this frustrating experience. Hopefully we can try resolve it for you. I'll check with our engineering team on what could be the issue here. 

Hi Steve, sorry to hear that the Teams setup has not gone as smoothly as anticipated. I'd love to get some more detail to help resolve your problem. 1. Can you please share what you mean on the index view? Is that the Teams directory nav item you're referring to? What are you seeing instead? 2. The contributors section of…

Hi Jon! Thanks for your feedback :) You can link any type of issue in the Where is the work tracked? field, however our documentation refers to the Atlas for Jira integration which is triggered from this field, which only works with epics today. The integration will link but also sync details between your Atlas project and…

Hi Tom! Hopefully I can help you out here :) Once you've installed the Atlas for Jira integration to your Jira site, it should automatically be appearing on issues. Things to check: - Is the issue an EPIC that you are trying to connect? - See if you expand the right hand panel on an issue, the app field should be near the…

Hi @Danno To use the Atlas for Jira integration to link epics with Atlas projects, you'll need a site admin on your instance to install the Atlas for Jira app via the Atlassian Marketplace to the Jira site. Here's an article on…

Hi! I'm Rachel and I'm a product manager on the Atlas team. Our team has spoken about adding a cancelled status before and we are in agreement that it is something that should be reflected in Atlas, as "Completed" in not a sufficient representation of this. We will keep you in the loop on when we start working on this and…

Hi Ken! A user is considered anyone who has access to the Atlas workspace, whether they write updates or read them. 

Hi Blake! I'm Rachel, a product manager on Atlas. This is an interesting one. When it comes to "change success metrics" is there usually an update, or mainly some kind of progress metric that is communicated? Often, we'd recommend breaking it out into its own projects that are linked as related projects to the product…

Hi everyone, Thanks for your feedback and hopefully you've got in there to give the integration a go anyway. We're listening and the ability to map to an issue type other than an epic is high up on our next steps for this feature. Please continue to be patient with us! To address the comment on wanting to link to multiple…

Hi everyone! Rachel from Atlas here 👋 I wanted to circle back on this feedback to let you know that we announced the release of our Atlas for Jira Cloud integration. You will be able to use it to link an Atlas project with a Jira software epic and sync core details like title, dates and tags between the two. To learn more…

Hello everyone! Rachel from Atlas here 👋 I'm excited to let you all know that we've now released our Atlas for Jira Cloud integration, which site admins can now install on their Jira Cloud instances. To get an overview of the integration, read this…

@Tanya Boyer You might only be able to do this in the About fields of the Atlas project and not the update itself. Which field were you trying to paste it into? 

Hi @Majken Longlade Do you mind showing me what you're seeing? I couldn't replicate, as it looks like the embeds are working for me in Firefox but it requires you to authorise storage access in the embed frame first. 

Hi @Majken Longlade Please find some time in my calendly link above for next week! :) 

Hey Curt, thanks for your question. We are working on releasing the Jira integration at the moment. We are exploring a flow to connect from Atlas to Jira and we'd love to get some feedback on what we've built. Would you be able to spend 30 mins with us to get a sneak peek of how the integration works and share your…

Hi Dave! My name is Rachel and I'm a product manager at Atlas. This is something I'm currently looking at and I'd love to spend 30 mins with you to go over your needs and share some early designs. Would you be open to booking in with me via my Calendly? If you can't find a slot that works, please let me know and we can…

Hi Gabi! Goals operate on a monthly cadence. In Atlas, the schedule of reminders and digests is as follows: * A first reminder goes out on the 1st of the month, prompting you for an update for the previous month * A second reminder goes out on the 7th of the month, giving owners a week buffer to complete their update * The…

Hi Orlando, I hope you are doing well. I'm coming back to this conversation as we are now exploring private projects and we would love to get your feedback on a few designs. Your input will be really valuable to getting this feature shipped in a way that solves your use case. If you're open to it, can you please send me an…

+1 to Jonathan! Team Central is intended to be the communication tool to align teams on a common language (using the 3 same questions for every project started). A project is usually created once the work has been committed or kicked off; when you're at a state where your project owner could answer the questions of what…

Hi Amar, Currently, Team Central does not have an integration with the Jira Cloud Insights feature. That feature was designed to provide insights within a team. In contrast, Team Central provides a communication layer between teams. We believe in encouraging teams to communicate clearly using the right level of detail for…

Hi Orlando! I'm Rachel - a product manager on the Team Central team. Thanks for the feedback :) Can you share more about your use case - what specifically would you like to restrict? What is RBAC?

Hi Dave! Sorry we didn't reply to this post sooner - looks like we missed it. If you are still facing this issue, something you can try checking: In admin.atlassian.com, if you are the admin for the site, you'll be able to click into Product Access and just check the toggle for the Team Central product. If you don't want…

Nice topic @Colin Goudie Here's one I read this morning from a sub-team within our product that I found really engaging. What I liked about it was * the rich media to show progress visually * emoji bullets are a fun pattern to communicate in snappy statements * reflecting a target date change to accurately keep followers…

Hi Jessica and Leah! Can you please share the types of projects you have that are ongoing, what you are communicating on and who would be your audience? The marketing example is a good one - wouldn't the Rebranding be a project with a determined timeline. In this case, you could create a Marketing Rebranding project to…

Hey @Nick We refer to "outward stakeholders" here as internal management or dependent teams that are still within the realm of your organisation. In this case, they will require an Atlassian account to access your Team Central workspace and receive updates. 

Hi everyone, thanks for leaving the questions! Let me see if I can try to bring some clarity for you: Is this something that will stay free? Or is it just free right now in the testing phase? Being in Beta, we are a free offering. We are yet to finalise the pricing plans, so we will keep you updated as these are more…

Hi Joey! Great question - thanks for asking. We're also happy you have positive first impressions of Team Central so far. I think I may have answered it in the in-app feedback you sent, but just in case anyone else is wondering the same thing: Team Central is a standalone tool for project communications. It aims to solve…

Trying to condense my info into key headlines for stakeholders! It's important to remember to put yourself in the reader's shoes and think about what they really care about knowing vs all the things. To structure this, I'll write in bullet points with an emoji leading each headline to represent the sentiment :) 

Hey @Jp , I'm Rachel and I'm a Product Manager in Jira Service Desk Cloud. I'm super excited to let you know that approvals has been rolled out in next-gen projects, as announced in our community post! You can now add approvals in your workflows, assign approvers and transition workflows automatically when the request is…