Josh Costella Community Champion

Hi @luke.vo Is this a global automation or is it for a specific Jira project? I would condense this down to a single automation rule. Add the Webhook action to the bottom of the Interrupt Work automation. Add in any additional conditions you need to from the other automation. If you need to keep them seperate: Is this…

Hi @Alex Hall I would consider having more than one JSM project/portal. One dedicated specifically for external (non-company) customers. And the other covers all internal users and requests. While you could do it all in a single project, it makes it easier and more secure to split it up, if possible. Ultimately, just make…

Hi @luke.vo Are you able to provide screenshots of how the automations are currently configured? Are you able to view the audit logs of the automations and see if any configurations were changed in them recently?

Hi @Kip Atkinson I'm a little out of context on your full use case but I would just suggest starting with the Forms feature and see where that gets you. Forms do also support fields that populate choices from external sources. https://support.atlassian.com/jira-service-management-cloud/docs/create-or-edit-a-form/ Forms do…

Hi @Kevin Jackey There are a few variables that make your ask a bit complex. Does the Assignee ever change to someone other than the "developer" during the lifecycle of the ticket? If so, you'll want to make sure that your process and reporting account for this. You'll need to use the WAS…

Hi @Lucas Ojeda Are you able to provide screenshots? On cards, you will not see the name of the assignee. You will only see the user avatar. You can hover over that and see the name. Does your board have tickets from multiple Jira projects? Another reason could be that you do not have the access needed to assign tickets…

Hi @Gautam I can't find a feature explanation as to why this is happening. However, if I had to assume, it would be to discourage adding brand-new stories to sprints that haven't had a chance to be scoped. However, I'm sure you'd still be able to move the ticket to the sprint after it's created. 

Hi @Hiro Aoki Unfortunately, reporting on historical changes to fields is limited in Jira out-of-the-box. You could create a very lightweight version of this functionality using a custom date field to give you the date and a custom text field that gives you the name of the version it was removed from populate them with…

Hi @Margarita Vacchina Every level of JSM plans come with the ability to integrate with Microsoft Teams. Here is some additional info: https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-microsoft-teams/…

I'm really interested to see Atlassian Intelligence hopefully get rolled out in the admin & governance areas. That would have major positive impacts across the board and help customers better manage their instances. 

Hi @bruce chalupsky Regardless of when the ticket is moved out of the sprint, that will be visible in the Sprint Reports in the board as a change of scope. If simply coaching the employee is not an option, you could consider restricting who has the ability to manage sprints as @Shikha Verma suggested. But now you are…

Hi @Ron Moses Give this documentation a look and see if this will help: https://support.atlassian.com/jira-service-management-cloud/docs/create-an-automation-rule-to-prioritize-your-service-desks-incident/ Also, I'm not sure if you've checked out the Alerts section yet but that can also…

Hi @Víctor Hugo Ortega Tenorio The widget feature is for embedding into another site, not within the JSM portal itself. https://support.atlassian.com/jira-service-management-cloud/docs/embed-a-widget-onto-a-web-page/

Hi @Gustavo Moraes There is a similar use case documented by Atlassian for calculating WSJF. I think you could apply the same logic to get what you need. You can ignore the part about viewing in a Roadmap plan.…

Hi @Linda Di Palma I'm not sure why people are being notified when copying a dashboard. The only time someone would be notified is if there were updates being made to tickets where they are the assignee/responsible. The dashboard gadgets are only showing ticket data. The gadgets do not update tickets. Therefore, copying…

Hi @Katharine Conroy Story and Task are at the same hierarchy level. Both of those can have their own Sub-tasks. In your example you have a Sub-task as a child of a Story. To give a Sub-task to your Task (sixth issue) you'd have another row for a Sub-task and the parent value would be 6. Does that make sense? Let me know…

Hi @Catalina Novoa There are monthly and annual billing options. All the details can be found here: https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/ Let me know if you have any other questions!

Hi @Elena Papa If you have Jira Premium, which it appears you do, you should have access to Plans (aka Advanced Roadmaps). Within this is the ability to create multiple views and scenarios that would allow for what you are describing.…

Hi @Kimberly B Have you followed the steps outlined here? https://www.midori-global.com/products/better-excel-exporter-for-jira/cloud/documentation/ There is a section for Jira Issue Navigator. Let me know if this helps. 

Hi @Linda Di Palma Are you able to clarify your ask a little bit more? When you say Dashboards, are you referring to a custom dashboard that contains gadgets with charts and graphs? Or are you talking about a Scrum/Kanban board with tickets? If you are able to safely include any screenshots, that would really help. 

Hi @Seble Legesse That has been my experience as well. I have not been able to find an existing bug or feature request around this. There are plugins that can provide more functionality for CSAT that might be worth looking into if it is an important metric for your org to have. You can find some of those…

Hi @Einar.Jordan Can you clarify what you mean by "files?" Do you mean tickets? If you mean tickets then you have a few options depending on how the Jira projects in your instance are configured. The Browse Project permission in the project permission scheme controls view access to the tickets within a Jira project. More…

Hi @Tyler Giles You can find the documentation on how to configure that here: https://support.atlassian.com/jira-service-management-cloud/docs/feature-service-projects-in-your-help-center/

Hi @marion_hoogland Locked fields are not editable. You would need to create a custom drop-down field. If you are referring to the Category system field that's available in Jira Work Management, you can find information on how to add new values…

Hey @Dee B My company Praecipio could definitely help with that. I'm an Atlassian Training Partner Instructor and we have several others on staff. Let me know if you'd like to have a call!

Hi @Dee B You are in luck! In fact, if you are interested, we have an Atlassian Community Event this evening in Scottsdale. You'll be able to meet several local Community Leaders as well as other people just like yourself. It's a great group with a ton of experience and we would all be happy to help you in any way we can.…

Wherever they're needed!

Hi @Louie Goode Are you searching just within Assets or are you trying to perform a JQL+AQL search?

Hi @Scott McDonald I would recommend utilizing Jira automation to do the bulk of the enablement. (A good example is located here. In terms of keeping the tickets in sync, I'd recommend the following: * Only change the status of the JSM ticket when the JWM/JSW ticket has changed Status category (i.e. To Do, In Progress, and…

Hi @Andy Rosengard You certainly can! Give this Jira automation a review: https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/1357059