Ste Wright Community Champion

Hi @Umar testing What I've recommended will work - but you're going to have to set the parameters... * Per Sub-task for Start Date / Due Date and... * Per scenario, where Friday could impact the date fields So you might end up with either 25 automation rules (one per Sub-task), or one very large rule with lots of If/Else…

Hi @中込 晴菜 You can view sample questions, which provide the answer - see: https://university.atlassian.com/student/activity/868197-acp-610-sample-questions You can't view the answers to an actual exam you sit - Atlassian doesn't provide any feedback on which questions you got right/wrong or why - they just provide a…

Hi @[deleted] Not that I'm aware of. You can set mobile due date reminders - see: https://support.atlassian.com/trello/docs/mobile-due-date-reminders/ But not sure that you can automate them through Butler in this manner. Options in Butler for external systems include email, HTTP requests, Jira, Bitbucket, and Slack Ste

Hi @Mayur Gaikwad/Tech PMO This is possible, but won't utilise the SLA functionality which is just for Jira Service Management. For my example below, I've assumed: * The due date is for completion of the Issue - i.e transition to "Done" * That the resolution date is set when moving to "Done" * That the difference between…

Hi @Jarrett Prosser Usually, this error appears because the user does not have access to the other Space - they need at least view access to the page in "Common" Can I confirm that the customers have access to both the parent page in "Customer", and the child page in "Common", separately? Ste

Hi @Sumeet Agrawal I know you're looking for a "world-standard" approach - but from my experience, it's really down to how your teams work, and preference in relation to traceability, visibility, reporting, etc. Based on your need... * Bug is raised by a customer for a released version * Bug requires multiple production…

Hi @Jason Liu Do you mean a JQL to find issues created within the last 180 days (up until now)? If so, use this JQL: createdDate >= -180d Or, do you mean issues created 180 days ago (not 181, not 179)? If so, something like this should work: createdDate > -181d and createdDate < -179d ^ IE - the created date is after 181…

Hi @Mayur Gaikwad/Tech PMO Can I clarify the need from the question? * Is this in a Jira Project, or a Jira Service Management Project? SLAs are only available (natively) in JSM Projects * Could you clarify the logic with an example? Is it...* Due Date(s) are set when an Issue should be completed (i.e "Done") and/or per…

Hi @Naman Jain Not natively, in a CSV file it only includes the "Parent Link" issue key. There's other options though - for example... * Create a custom field - "Parent - Summary", and then use Automation to populate it (Automation is native to Jira DC v9). * If you have a scripting App (like Scriptrunner), use it to…

No worries Ofra. If this answer helped resolve your question, could you accept it? That means others who find this question in future know this answer can help! Ste

Awesome, glad you found the right solution! Ste

HI @peter allnutt As a one-off, or similar to the above as an issue sync? As a one-off, you could try using the Cloud-to-Cloud migration tool - but do note that this is in beta. If it's to keep issues in sync between two instances, there's a few options, including... * Automation for Jira - It's technically possible to do…

Hi @Yang, Yi (Y.) It sounds like you have access to a Jira instance, and within that instance there are two Projects you want access to - PSCM and SDM CAL - is this correct? If yes, you'll need to have access granted from within the instance - usually this is via... * A Project Admin, specific to one of these Projects * A…

Hi @Ofra Ronen Premium plans are per Workspace. They could just start to pay for a Premium plan (ahead of the migration to their Workspace), and you could cancel your Premium plan? However, if you mean you want to transfer billing mid-month, or mid-annual period, between Workspaces - then I'd contact Trello Support…

Hi @Mayur Gaikwad/Tech PMO The options I've listed as bullet points can be setup in this manner. I'd recommend reviewing each and deciding which is most suitable for your needs :) Ste

Hi @Mayur Gaikwad/Tech PMO How would you identify the user's location? You'd need to use parameters available to you within their Atlassian ecosystem I assume? Or are these tickets being generated from another external system? --- There's options here in relation to timezones - for example, using a custom field /…

Hi @Metricus I'm not sure on the question itself - but I know that the Atlassian Developer Community has a large range of Forge questions - see here: https://community.developer.atlassian.com/c/forge/45 It might be worth raising your query on there also, for some other responses :) Ste

Hi @DTX I had a quick look through the App's documentation but couldn't find a clear resolution. Is this happening every time you try to apply the template (eg. in every Project)? Is it happening for all users or just yourself? I'd also recommend contacting the vendor directly for assistance - you can see contact options…

Hi @Rosa M Fossi Just to add an update, I think I've clarified the logic for the Previous Status Condition. Because it's a Condition - limiting the ability to transition an Issue - the Previous Status is referring to the transition before the one being made - not the current Status an issue is in. So for example... *…

Hi @Amira Nadeem Depending on the need, you'll need either a Validator or a Condition: * Condition: Stop the user from transitioning to "In Progress" if XYZ != Yes OR No * Validator: Confirm the field has been populated or is populated during the transition --- From your current description, it sounds like the Condition…

Hi @DTX Templates aren't a native feature as far as I know. What App are you using to manage these Templates? Ste

Hi @Rob Horan Simple questions first! * There's definitely no filter set in the search bar on the right-hand side? (the "Create Board" pop-up is covering that field in your screenshot) * How many closed boards do you have? These don't count towards your 10 board limit - but good to clarify just in case Ste

Hi brandon.bradshaw@maritz.com So just to clarify the rule again: * There's a standard Template Task / Sub-tasks * It gets created each week, with Sub-tasks as days (Monday-Friday) * The Sub-tasks have a date/time stamp for each day - in due date? Or some other date field? * All issues should be in the status "To Do" -…

Hi @Kevin Hañari A few questions! What type of Jira Project is this? Do the users have internal access to your instance (i.e use a user licence)? Or are they customers accessing Jira through your Jira Service Management portal? Is this happening with every Project - or just this one? Ste

Hi @Ahmed Afifi I've listed both options below (option 2 should meet your current need). --- Option 1 This option uses the "Rules" command from the left-hand menu * Trigger: Card Move * Use the - when a card is moved into list - trigger* Filter (icon next to when a card...) - filter for the relevant unique parameter to…

Just for visibility, there's also a separate question for Brandon's query :) - see: https://community.atlassian.com/t5/Jira-Software-questions/Cloned-Sub-task-not-copying-proper-Status/qaq-p/2233327 Ste

Hi brandon.bradshaw@maritz.com Can you please clarify the logic for your full rule - is it... * Trigger: Issue Transitioned * Condition: Status = Template * Action: Clone Issue (Same Project) * Branch: Most recently created issue* Action: Edit Issue - Estimate, Labels * Action: Transition Issue - To Do * Action: Create…

Hi @Kevin Hañari This isn't a drop-down box, it's a search box - so you do need to enter a user's details into the box to locate them. What happens when you try to search for a user and add them? Is there an error at all? Ste

Hi @Ashley Hudson It might be possible - it's not something you can do natively though as far as I know, it would require customisation of that specific screen/URL. Bearing in mind that the user has not logged in at that point, you'd need some unique identifier to clarify if the user is internal or external - does a…

Awesome - glad there's a solution which will work for you! If this answer helped resolve your question, could you accept it? This helps others who locate the question in future know it can help :) Ste