Ste Wright Community Champion

Hi @Tasha Palmer Are you looking for just help in Jira Work Management? Or Jira as a whole? I'd consider signing up to a Work Management webinar/demo which might help - you can do that from this page - or you can also watch these on-demand here. There are other (non-video) help pages which might help also: * Jira Work…

Hi @Triumph Support Yes, it should be fine - it looks a warning, rather than an error. As the warning states, the total number of users with product access must be 10 or less for each Jira product. If you'll have at max 9 (i.e 3 now, 6 to migrate), then the migration should succeed. Ste

Hi @Venkat Thota This article should help with how to create the token: https://community.atlassian.com/t5/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828 Ste

Hi @Jon Ucar Natively, not that I know of. The Projects gadget will show the Project Lead, but not the rest of the team. There might be an App which fulfils this need though (depending on how you define "Team" - eg. Project Roles, People > Team, etc) - check out possible options on the Marketplace :) Ste

Hi @Mary Petrakakos Is the Priority field on the Request Form for that Request Type? You can check/change that as a Project Admin: * Go to Project Settings * Select Request Types from the left-hand menu * Select the relevant Request Type from the list * Ensure the field "Priority" is on the Request Form - if not, drag it…

Hi @Jarrett Prosser I tested this, and it worked the same for me as it did for you. I couldn't find a way to make this work using the Knowledge Base and standard customer permissions. It might be a bug, or it might be a restriction that you cannot refer across multiple Spaces in this manner. There's a few options you could…

Hi @Ashley Hudson I've done some research in relation to this, and not found a "pre-built" solution for this unfortunately. You could certainly look for an App that might help on the Marketplace - or you might need to consider whether a custom build would work here - for example... * Identify the user using a unique…

Hi @Mohamed Saad Taha I decided to test this so I could clarify the process - see below for more specific instructions to create a Behaviour. You'll need to be a Jira Admin and then... * Go to Settings (cog icon in top-right) > Scriptrunner * Select Behaviours from the menu * Create a new Behaviour, and give it a name *…

Hi @Andrew Consiglio To confirm your logic, you are looking for is a list of Epics which are in... * Project = Avengers * Created = last quarter * Status: Backlog, Groomed, Done * Children = Status: In Progress, Done (for Done, resolution = Done, Fixed, Completed) I've made a few assumptions - please correct these if…

Hi @Veronica Roth Carranza Just to confirm the problem - what issues are missing? Is it the issues without an "Element Parent ID", or with one? Could you provide us the JQL query for this filter? To see this, press the hyperlink Cambiar a JQL to the right of the search button, then copy the JQL query from the search bar…

Hi @Eliyahu Klein Awesome! Thanks for sharing the link back in this question, it might help others in future! --- Just for future visibility (for anyone else who finds this question), I tested a few of the options in the linked question above, and another question which was linked to from there. I found both of these smart…

Hi @Richard Williams So does your filter need to include... * All Statuses - or only the legacy Statuses? * Any Issue which is currently in the Backlog? - i.e...* Issues with no Sprint (closed or open) * Issues which were in previous Sprints, but aren't planned for a future Sprint Is this correct? Ste

Hi @sivakiran reddy If it's a single Project export, there's not a native feature that does this. See this help page which clarifies this. Is there an App's name mentioned at the location you do the export from? Common Apps for this are... * Configuration Manager for Jira (CMJ) * Project Configurator ^ If you are using an…

Hi @Cole Simonson As card customisation is not available, you'd need to pick a field which is already visible on the card, and could be setup in this manner. I think that leaves you with labels or Epics. If you're not using your Epics, you could do something similar with them. For example the Condition might be... * IF...…

Hi @Bhaveesha Khatri What type of field is the "Requestor" field - both in your current Project, and the old Project? You can locate the field type as a Project Admin: * Go to Project Settings > Issue Types * Select the relevant Issue Type from the left-hand menu * Compare the icon next to the field's name, to the list on…

Hi @Alexandra Wayne Harper Not that I know of - there might be a feature request though you can vote for/watch. For example, this request - JSWCLOUD-23394 - sounds sort of similar to your need. Or, if you can't find a relevant feature request which is the same as your need, you could create one…

Hi @Lavanya_Komala There's a few different options. Which one works best will depend on how your teams work (eg. is all work done together? Or are Bugs/Stories done by different teams? Etc). --- In Jira Server/DC, and Cloud Company-managed Projects, you could do various things: * Create two separate Boards, and use the…

Hi @nazliilksavas You can see how to request an academic discount here: https://support.atlassian.com/trello/docs/non-profit-and-educational-discounts/ There's also some great details on how pricing discounts work on the Pricing & Licensing FAQ - see: https://www.atlassian.com/licensing/purchase-licensing#pricing-discounts…

Hi @Lilia Gyurova Do you mean for an Active Sprint, limit/filter the "Done" issues off the board? If yes, not that I know of. You can on Kanban Boards; when you have Issues in the "Done" column a breadcrumbs (3-dots icon) will appear next to the column title, and you can clear the Done issues from the Board. In Scrum…

Hi @Aykan Inal Usually, if your timezone is incorrect, this will mean your Created Dates are also incorrect This'll be down to one of two reasons: * Your instance's default timezone for users is incorrect (or set to a timezone not suitable for the majority of users) * Your personal settings do not reflect your timezone.…

Hi @Adi Shik Depends what you mean by Form - if you mean actual Forms, then as far as I know these are only possible to use during issue creation in JSM. If however you mean a Screen (with a set of Fields) a user needs to populate, then you can do this within your Workflow. --- Assuming this is a Company-managed…

Hi @Mohamed Saad Taha From what I understand, this is possible on the Create Screen using Behaviours These previous questions should also give you some ideas on how to do this: * https://community.atlassian.com/t5/Jira-questions/Scriptrunner-Behavior-change-field-name-for-create-edit-screen/qaq-p/2088349 *…

Hi @Mohamed Saad Taha Do you mean change the field's name like in the portal for Request Types? Natively, you can't do this in Jira's normal "Create Issue" screen - that's a JSM feature only. If you have a scripting App though (eg. Scriptrunner), it might be possible to modify the fields in this manner! For example, use a…

Hi @Safvan Kothawala Fixes have already been applied to Cloud sites for these vulnerabilities. See more information on this page: https://confluence.atlassian.com/security/multiple-products-security-advisory-cve-2022-26136-cve-2022-26137-1141493031.html Atlassian Cloud sites are not affected. Fixes have been deployed to…

Hi @Yifu Tong Do you mean when the user first creates a ticket (or similar)? If so, you can modify these notifications! You'll need to be a Project Admin in the JSM Project, and then... * Go to Project Settings * Select Customer Notifications from the left-hand menu * Press the hyperlink Edit alongside the notification you…

Hi @Bandaru Narendra Are you looking for general advice? If yes, I'd check out... * Set up a knowledge base in Confluence Cloud * Use Confluence as a Knowledge Base * 5 tips for building a powerful knowledge base in Confluence * Knowledge Management with Confluence * Confluence Templates (Cloud) which could be useful - for…

Hi @sivakiran reddy A few questions... * How are you exporting/importing the Project(s)? Is it using the native Project Import tool, or an App? * Not something I've seen before, but could it be a permissions issue? Check out this previous question on this topic - eg. the Jira Admin has full read/write access to the file Ste

Hi @Jason Liu I believe this can happen if the field has some context set for it - for example, via the field configuration (show/hide), or a field context (eg. visible only on certain Issue Types). Does this field have limits set by field configuration / field context? --- There is a suggestion to enhance this in Basic…

Hi @Sreenadh Do you mean help pages to help setup a Jira Service Management Project? If yes, check out these pages: * Overview - Jira Cloud Permissions * Permission for your Service Project and Jira Site - check out the sub-pages also * Customize Jira Service Management Permissions * Users/Roles - Jira Service Management *…

Hi @Vijay, Shivani I don't believe you need Jira access to access Bitbucket - you should be able to grant users access using these instructions: https://support.atlassian.com/bitbucket-cloud/docs/grant-access-to-a-workspace/ If users want to see Bitbucket information on Jira issues though, they'd need access to Jira also.…