Ste Wright Community Champion

Hi @Tee Bee These are the instructions to create an intake form - can you use these? - https://help.jiraalign.com/hc/en-us/articles/115000370653-Create-intake-sets I'd envisage as it's administration you need to be a "Super Admin" Ste

Hi @alexaung Do you have these issues under Epics? I believe that is a prerequisite to showing issue types like Task, Story, etc. Ste

Hi @Qais Alkhatib Possible? Yes - Recommended? Probably not I can see why you want to do this - to show when a user is working on each Issue. But I wouldn't do that using Assignee, as it makes things more difficult to plan (eg. work a user is expected to work on, work a user is currently working on, etc), but also makes it…

Hi @Milo Bartlettbundy Atlassian provides products like Jira Service Management (which might be getting used by Mojang) to support customers, which can include raising bugs/incidents. But Atlassian could only help the customer who is using those products - i.e Mojang themselves - rather than a game user. The "contact Jira…

Hi @xavierfeather It states you are using the "Free" version of Confluence, correct? If yes, page insights are only available for Standard, Premium, and Enterprise pricing. You can see what's included in each tier here: https://www.atlassian.com/software/confluence/pricing Ste

Hi @raks thakur You can do this using the Scheduled trigger. Rule would look something like this: * Trigger: Scheduled* Rate = Every 1 days * Rule Executes = JQL search and pass results * JQL - project = ABC AND issuetype = Story AND status = Done AND datefield >= startOfDay() and datefield <= endOfDay() *…

Hi @raks thakur You should be able to do this using default values. You'll need to be a Jira Admin, and then... * Go to Jira Administration (cog icon in top-right) > Issues * Select either "Custom Fields" from the left-hand menu * Locate your field, then on the right-hand side of the row, select the breadcrumbs (3-dots…

Hi @Binayak Das Can I clarify... * Is it one pie per reporter or... * One pie with multiple reporters, plus their statues? --- (1) is possible to do - you need to: * Create a filter per Reporter and/or Department * Create multiple pie charts, setting each one to each relevant filter --- (2) isn't possible natively, but an…

Hi @Rob McBride Yes it is. I'd also consider whether the team with Jira Service Management (JSM) licenses should also get Jira Work Management (JWM), in case they need to do internal work. JSM licenses would be granted to the half that need them based on product access, controlled from the Admin panel. Just as a side-note,…

Hi @Esteban Halabi I find it easier to use variables on these occasions - the below rule: * Calculates the time spent in seconds * Turns this into hours/minutes (based on 2 decimal places) * Then calculates the result A few notes: * The "Re-fetch issue data" actions help ensure the rule runs in order * You can change the…

Hi @David Leal I've seen it most often used to let rules be sequenced. What trigger are you using for the field value change? If it's Field Value Changed, it can be set to run based on "Create Issue" (or "All Operations") - so effectively your two rules are running in parallel, rather than sequential, as there's two…

What's the exact setup in Screen Scheme operations for each relevant screen? Ste

Let us know how it goes :) Ste

Hi @Chris This is what I did: * Created a rule which was triggered by a public (customer comment) * Added an attachment, via the comment field on a pre-existing ticket, from the request portal (i.e customer view) * The attachment was an image ^ Is that what you're doing? Because when I did it, the automation rule still…

Hi @tcammaranowalsh You can do this by deleting your Atlassian account - but I'd be cautious, as it could remove more than just Trello access (eg. this Community account). You can see how to delete your Atlassian account here: https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/ Although it'd…

Hi @Ntamen kamogne harry Michel Can you give us some more detail about what you need to do in relation to salaries? Ste

Hi @Team_IDEO Not that I know of unfortunately - natively column numbering is just sequential. Ste

Hi @Anne Schwarz The difference in behaviour will depend on what time view you're using. You can change this from the expand box in the bottom-right corner. The settings are: * Weeks - Default = 7 days * Months - Default = 14 days * Quarters - Default = 30 days I don't believe you can change the defaults unfortunately -…

Hi @Robert Miksztal Is it the last 3 sprints, or 3 sprints within the last 8? How close between ending and starting a sprint is there? If it's almost instantaneous, perhaps wait 10-30 seconds, see what happens then? Ste

Hi @samuel_cherry Themes used to be available in a previous version of Advanced Roadmaps (called Portfolio) - but are not available anymore. I'd recommend either... * Modify the Issue Hierarchy, and add Theme above the current top layer (this is platform-wide) * Add a Custom Field where you can enter the themes, then…

Hi @Sujatalinge98 Not natively; the standard "Epic Report" is for one Epic at a time. You'll need to consider a Marketplace App to help with multiple Epics - see various options (depending on your use case) on the Marketplace. Ste

Hi @Bindu The differences between each tier (cost-wise) can be seen here: https://www.atlassian.com/software/crucible/pricing You can manage your licenses from: https://my.atlassian.com/ There should be no additional costs to upgrade as such, beyond any relevant tax, etc, based on your location. Upgrading a tier should…

Hi @Lalithesh I think I've found a method - the way SLA fields are stored isn't the same as standard time fields, so it requires some custom variables. The rule below: * Locates the elapsed time of the SLA first, in milliseconds * It then converts milliseconds into minutes * Finally, it rounds the number of minutes to 0…

Hi @李晓东 Are you experiencing an issue with your Confluence instance? Could you give us some more information? Is this Server, Data Center, or Cloud? Is it happening for other users or just yourself? Ste --- And in Chinese (according to Google Translate)... 您的 Confluence 实例遇到问题吗？ 您能给我们提供更多信息吗？ 这是服务器、数据中心还是云？…

Hi @Petluri Babu You can try this App as a starting point: https://marketplace.atlassian.com/apps/1230311/app-usage-for-jira?tab=overview&hosting=datacenter It's developed by Atlassian, and does work on Server (even though it doesn't say that it does). Ste

Hi @Roland Uittenbogaard I'm not sure I'm clear what the need is for the duplication of the Issue Type, why can't you just change the Request Type from "Ask a Question" to whatever Request Type is linked to a Bug? If there is a need to clone it in this manner, I think it'd be simpler to use Automation - and clone/set…

Hi @Julie Miller Why wouldn't assigning each customer's user an individual account work? This is the obvious solution, so is there a reason to not do this rather than finding a workaround? Ste

Hi @Yuliia Vyborova I assume Feature is above the Epic, utilising the Issue Type Hierarchy settings? If yes, the Branch type "Parent" won't work, as this is only for the relationship between a Sub-task and its parent issue. --- You'll need an alternative approach - such as this rule... * Trigger: Issue Transitioned* To…

Hi @Shannon Riley You can think of a data copy as "refreshing" your sandbox to match production, aside from configuration which it doesn't include (eg. automation rules). So anything which is in your Sandbox now, but is not in Production, will be removed/deleted - so I wouldn't do it until you no longer require anything…

Hi @Missaire Isabelle What's the actual SLA you're trying to set? Could you also give more details such as: * Time Goal * Issues to display (JQL) * Current/required conditions This will help us highlight if there's an alternative approach! Ste