Ste Wright Community Champion

No worries :) If this helped answer your question, could you accept it? That lets others know it can help them too, in future!

Hi @pettersonfaria Templates are mainly board-specific. What template are you referring to? Have you got another Workspace you're looking to replicate? Ste

Hi @Tom Hopes You can't use custom fields in SLAs natively at this time. The second option is an alternative model which would use a custom field and automation trigger, rather than the SLA. --- You might also be able to do this with an App though; check out SLA options on the Marketplace. Ste

Hi @[deleted] Managed accounts would be managed centrally at your business - across potentially multiple Atlassian products (like Jira, Confluence, etc). An Org Admin can deactivate or delete your account from here: https://admin.atlassian.com/ This might be yourself, or a member of your IT Team? Ste

Hi @Edimara If you haven't uploaded 50mil issues, then I'd contact Atlassian - this is not normal behaviour, and you can't usually skip numbers or merge them like that. Contact them here: https://support.atlassian.com/contact/#/ Ste

Hi @j_l_ You're pulling Team-managed issues into a Company-managed Board? Ste

It's great there's an option for you @Won KIM :) If this answer helped you, could you accept it? That helps others know it can help them too, if they come across it in future. Ste

Hi @John Have you tried using the custom field ID, as suggested in my previous answer. You can find the ID using the instructions @Bill Sheboy has mentioned. Ste

Hi @Ethan You can deactivate an instance from https://admin.atlassian.com/ * Select your Organization (if relevant) * Select Billing on the top navigation bar * Select Manage next to Confluence * Select the breadcrumbs (...) in the top right, then select Cancel subscription This deactivates this product instance (including…

Hi @Elliot Manuel I believe it's sorted by issue key, therefore created order - aside from issues with parents (in JSW) which show under their parent, but also in issue key order. You can drag/drop them into a different order, but there's no sorting option at this point. See this help page for more information... Reorder…

Hi @Alexandra Cutler This page has some good options for changing administrators - https://support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board/ Try these first, and let us know if you need any further help :) Ste

Hi @Jack Barlow Try duplicating the board, and see if it is still missing. --- You can also try adding yourself to the other roles - just in case there's an Issue Security Scheme, or similar. Ste

Hi @Jack Barlow Do you have any quick filters applied on your view, that your team mates do not? Or anything in your search box? And do you have the same Project access to issues as your team (i.e you can see the issues in that box)? Ste

Hi @cHurley You can do this via issue search: * On the top navigation bar, select Filters > View all issues * Search for the issues you require * Select Export, and you can export to CSV, Excel, etc Note: You can only export 1,000 issues at a time. --- In terms of tickets from the last year, JQL which might work depends on…

Hi @Sue Anglin As an option, it might be worth reaching out to the vendor directly to get assistance with this. You can view their contact details on their Marketplace listing's support tab - https://marketplace.atlassian.com/apps/34717/structure-by-tempo-jira-portfolio-management-ppm?hosting=datacenter&tab=support Ste

Hi @Mezentseva Daria I'm not sure it can do this (yet!) You can check what it can do on these pages: * https://support.atlassian.com/organization-administration/docs/understand-atlassian-intelligence-features-in-products/ *…

Hi @Kit Pyles "User Admin" would make you unable to access Jira, as you need Product Admin for that. You can have both. --- Just to check, where are you unable to access Components? Is this just in the field? Have you added Components to the Project? You need to have at least one before the field works. To do this... * Go…

Hi @Elliot Manuel I don't believe you can do this right now - there is a feature request though, check out JWMCLOUD-555 You can make bulk changes from the "Issues" tab though... * Change the search as required * Select the breadcrumbs (...) in the top-right * Select Bulk change all N issue(s) from the drop-down * Follow…

Hi @Jojibabu Which App are you using for Time in Status? There are a few with similar names :) Ste

Hi @Blaze Corp Not sure what you're referring to - can you clarify what Template you need? If you're looking for Templates, try here: https://trello.com/templates Ste --- And in Portuguese, according to Google Translate... Não tenho certeza do que você está se referindo. Você pode esclarecer o que precisa? Se você estiver…

Hi @Satish Are the issues "gone" - as in you can't find them at all? Or they just disappeared from the Board? Ste

Hi @Radhika Tandon Both allow you to share content on Confluence in a similar format. The main difference is... * Pages: These are in the page hierarchy on the left-hand side, and can be organised as you see fit with parent/child relationships. * Blogs: These are accessible via the blog section on the left-hand menu, and…

Hi @Noureddine Akif Not sure what you're looking for here, can you clarify? Are you looking for an Atlassian Partner in Morocco? If yes, you could search for one here: https://partnerdirectory.atlassian.com/ --- And in French (according to Google Translate)... Vous ne savez pas ce que vous recherchez ici, pouvez-vous…

Hi @Santhosh Raj So it seems that condition only works for direct transitions from the Approval status - there is a feature request to change this though, check out: JSDCLOUD-12754 --- I did find a workaround though: * Create two closed transitions from "Waiting for Approval" - one for approvals, and the second for…

Hi @Mark Tucker You can use JQL to find issues where the user is the... * Assignee * Reporter * Creator * A Watcher This article could also be a good starting point for this, as it looks for filters, dashboards, etc. Ste

Hi @Luis Andino Rodriguez Sounds like just getting started in Confluence would work. I'd think you need to setup your Confluence to align to your Project design - there are a list of page templates though you can choose from, if that helps? Ste

Hi @Paula Ignez Is this still an issue? Does your account work on your desktop? Or on another mobile device (if you have one)? Ste --- And in Portuguese, according to Google Translate... Isso ainda é um problema? Sua conta funciona no seu desktop? Ou em outro dispositivo móvel (se você tiver um)?

Hi @cristina.marcogarrabe You'd only be able to do this if you modified the issue hierarchy to put Test Set at the same level as Epic. I'd be cautious doing this though, and think it'd be better to keep them related using linked issues instead. I'd also check out this article, which has some good detail on how to manage…

Hi @V SAINATH REDDY Just checking, is this related to Confluence? Or Excel / Microsoft Office? Ste

Hi @Jonah Johnson Do you mean in Jira Product Discovery, or in Jira Software? A Company-managed Jira Software Project would be well suited for this, as boards can better manage multiple workflows. --- You then need to... * Create the certifications as issue types * Assign them to an existing issue type scheme, or create a…