Ste Wright Community Champion

Hi @oldjove Is this a question for Trello or Jira? You've mentioned both between the area and the tags and the answer will differ depending on which one! Ste

Hi @Sian Cummins It depends on how you're using your Epics - are these in the Epic Panel in the backlog or an issue being tracked across the columns? The reason this is important is that the name on a board ticket is the Summary / Title, rather than the Epic Name. If it's in the Epic Panel, it's the Epic Name which is most…

Hi @[deleted] ^ The above will work - it removes the ability to add sub-tasks, along with a suite of other edit functions. To add this to your workflow: * Locate the workflow for the issue type in question (Jira Administration > Issues > Workflows) * Click to edit the workflow * Press on the Status (not the transition) and…

Hi @Miguel Angel Abraham A little more difficult in Cloud as you can't easily check the logs to see what the error related to. Is this error just for yourself? Does it happen in all views (eg. the ticket detail view)? I've heard of issues where images are over the file limit for your environment so fail to load. You might…

Hi @Dexter Landau I think this blog is a good starting point for closing the gap between sales and support. I also found a brief overview of the process from Hubspot here. I would start by checking our Jira Service desk - a getting started guide is here. It is designed more around support and customer engagement, and could…

Hi @Edward in Oil City I'm not sure if this is possible. The # refers to a numbered list as opposed to numbers in a table - so if you have sequential lines with hashtags at the start, it'll number them 1, 2, 3, etc. This is not the same in the table where they're not sequential insofar that there is other markup at the…

Hi @dkuhn I managed to replicate this in our space - the reason for me was the Space's pages were orphaned from the root page. This means that the pages which should be the root page's children weren't below it - the first set of children were inline with it, meaning they were siblings and thus there was no page tree. To…

Hi @Tauqir Rao You can do this using grouped conditions - to do this: * Go to your transition's conditions properties * Add the Sub Task Blocking Condition first * Next add the first role condition - Product Owner * Once you add this, to the right-hand side an icon should appear on the role condition, it's an arrow which…

Hi @Kim Yde I had a look through the options but it looks like items on the card are just text as standard - even URLs, as requested in JSWSERVER-16165 You could raise a suggestion for it if you think it would be something you and others would find useful? :) Ste

Hi Yon, To ensure I understand - you want a checkbox to only be TRUE whilst you're on the page - when you leave you want it to be FALSE and if other users view it, it should also be FALSE? This isn't quite how Confluence works - as a collaboration platform, users viewing the same page see the same content (based on…

Hi @Csaba Schwarczinger Not exactly collapse - but you can filter them out. I would suggest using quick filters. To do this you need to be a Board Admin - then: * Press Board (upper-right) and select Configure * On the left-hand menu, select Quick Filters * Add in a Quick Filter to show only incomplete work items. For…

Hi @HUNG Nguyen Vu (VTI) It seems you might have some issues with your current workflow - where it either has not outgoing transitions or has a loop of transitions back to itself. It's true you can't add outgoing transitions to a status with none when it's active - see Working with Workflows under Active Workflow: If a…

Hi @Kim Yde Not as far as I know based on normal configuration. Would the issue detail view not be sufficient for this though? This is the right-hand panel which appears when you select a card - in there should be your linked issues and sub-tasks. If linked issues is missing at all (and you're not on Cloud's new view) -…

Hi @aalomair This is the community rather than Atlassian Support - but we might be able to help you in here. When you say link your account to that domain - what do you mean? Do you want to change your email domain for example? Ste

Hi @Pawan Kumar A few points I think are worthwhile considering: * Labels: I find labels are useful for page searching - it can mean if ten different teams are all creating retrospective templates, you could mark each as "retrospective" and "template" - and search for those to see them all. Or you could mark each with a…

Hi @santmaldonado This isn't possible yet - there is no sharing of project configuration between next-gen projects. However shared project config is in the works - see the public roadmap, Share Next-Gen Project Configurations and Workflows coming in 2020: For teams that want to share next-gen project configurations and…

Hi @Hartmut Leister A few options I can think of: * Page Tree Macro: This can display the related space tree as hyperlinks to those pages * Include Page Macro: This can display the details of another space's page on your page - in this instance, you'd have to re-build the page tree in your other space, but once done you…

Hi @Robert Nadon By default there isn't a way to do this in Cloud - there is just the global scheme. There is a suggestion to improve this - JRACLOUD-3821 - but it's over 15 years old and it looks like from the last comment from Atlassian this might be something being considered for Next-Gen: To do this we have been…

Hi @Brad Marlin Same applies - you need to have the issues in the sprint to have them on an active sprint board. That means having them as part of your board's filter - therefore they'd be visible on the backlog at some point so you can add them to the sprint. If they must be totally exempt, you'll need two boards. You…

Hi @Daniel Tomberlin At this point it is not possible to create issue collectors in Next-Gen - although there is a suggestion you can vote for, see JSWCLOUD-17630 Not sure on your question 3 - can you elaborate on what support you're looking for? There are some other options you could explore - this article has some good…

Hi @Brad Marlin Adding to Jack's comment - you'll need to have them on the backlog at some point to add to a sprint. They can't appear on an active sprint board if they've not been added to it. You could quick filter them out for backlog refinement sessions - but you'll still need to add them in at some point. Ste

Hi @Patrick Chen It might - I would test it to make sure. A simple method is to change projects to "None" as a notification scheme and change them back - when choosing a different scheme for a project's scheme you can choose to select None and Associate that instead. Ste

Hi @akki a You're best to look for this in the Marketplace - you can set filters to help refine your search results once you've searched for a phrase. On the left-hand side select: * Under Hosting, Data Center * Under More Filters (click to expand), Free Using this I found nothing suitable under "To Do List" but under…

Hi @Cash_Coyne There are trial versions of Jira: * Cloud: Try standard or premium cloud on a 7-day free trial * Server / Data Center: Try either of these on a 30-day free trial Alternatively, you can get a Free Cloud licence for up to 10 users - but it does have a few less Features due to it being a free version. You can…

Hi @Patrick Chen There are no standard methods of doing this; the change history shows almost every edit made to an issue. There is an app I found - Issue History Item Remover - which could help with this. Alternatively, you'll need to do this via the database. Some base advice on this can be found in this answer. Ste

Hi @Ramandeep Singh There are a few options - I think this answer here gives them in great detail! Ste

Hi @Ahmed Altaay I just tested this in our instances and newly created pages go to the bottom of the tree. Are you creating pages as part of the main tree (i.e under the space)? Or as part of a sub-tree under a parent page? And are you using Cloud or Server? If Cloud, is it the new experience? Ste

Hi @Ian Johnsen This answer has a great explanation and discussion around why the the Account ID now shows in edit mode. It should be just the user's name in view mode. Let us know if this explains it for you! Ste

Hi @Glenn Bernsohn At present each Next-Gen project comes with a standard set of issue types (set at creation or suggested when configuring the project). If you have custom issue types, you'll need to add them to each project post-creation. The roadmap does confirm that configuration sharing is coming in 2020: For teams…

Just to add - you can history search on assignee - so if the assignee has changed, you could add "assignee was currentUser()" - finding both tickets which are and were assigned to you previously! Ste