Ste Wright Community Champion

Hi @Bill DeLong There shouldn't be an issue here. There could be various reasons - I would suggest contacting the vendor for assistance. See their contact information on their Marketplace support page Also worth checking this answer and looking at the part around migrations if this applies to your instance. Ste

Hi @Antônio Duarte I recreated this in one of our instances - the workflow has 21 statuses, all transitions open and no conditions set. There are 21 options on the view issue screen - 19 in the "Workflow" drop-down, plus 2 which are buttons next to the Workflow button: So there's no limitation on the button as far as I can…

Hi @Nandkishore Bangar As Nic mentioned, the "Locked" here means it cannot be configured. Fields are locked to avoid misconfiguration where they perform a specific, important function - in this case, Sprints manage visualisation of issues on active sprints in the Scrum Board. The Sprint field visualises available sprints…

Hi @Sanjana Kawadkar Your Jira Admin / Site Admin will have access to edit the Board Admin to yourself - these users might be in your IT Support department or similar. Similarly, they can edit the owner of the board filter if needed, via Jira Settings > System > Shared Filters. Ste

Hi @DEAA Tools [Steve Masturzo] It shouldn't be an issue if added to the top of the hierarchy. It's true that all plans will now have Theme in them - although users can choose to view from Initiative downwards, meaning for those who don't want Theme this should have minimal impact. From an issue perspective - it would mean…

Hi @blagovest.blagoev Is this the full error code? Is it still happening? This isn't one I've come across - it might be worth reaching out to support if still an issue - https://support.atlassian.com/ Ste

Hi @Nicole Stevens JQL for sub-tasks works the same in Next-Gen as Classic. You can search for all sub-tasks in one story using this query: parent = STORY-1 ^ This will return all the sub-tasks which exist under a story. Or you can use: linkedIssue = STORY-1 ^ This will return all sub-tasks and the story itself. You can…

Hi @Julien MANTEL, @Ladislav Prchal There are a few things you can check: * Attachment Name: Sometime characters in the attachment's name can cause issues - I'd advise keeping the names simple, eg. image1, image2, etc. * Attachment Size: If the attachment is too large it could be an issue. Cloud sites default to a size of…

Hi @Diogo Ribeiro Not that I know of - estimates (and therefore progress) are tracked by points or time. You could just give each issue a story point of 1 and track the number of issues that way? That would provide the same result. Ste

Hi @rohit_kumar To answer your queries: * Yes, because you haven't specified a project. A board is a visualisation of a filter - if your search query has no project mentioned, the board has no project to relate to, it just exists as a representation of the filter itself. * Yes, it will track any issue which appears in the…

Hi @Ellen Sulerzyski Whilst JSD will make for a better user experience, it depends on what you're looking to use it for. For example, I've seen support teams use Jira to receive internal requests from other colleagues - this is how I've seen it done: * Setup a project - or even just an issue type - for support requests *…

Hi @Alan_Lim It depends what data points your issues have - if it has "CLONE" in the summary or retains the clone link type then it should be possible to do this. If the link type "clones" remains on the issue you could use: "Epic Link" = ABC-1 and (issueLinkType != clones or issueLinkType is EMPTY) ^ This locates children…

Hi @Joan Andreu Juan Torrens This page should help for Service Desk users: https://confluence.atlassian.com/confcloud/give-access-to-unlicensed-users-from-jira-service-desk-827106210.html Ste

Hi @Andy Bell I tested this and it works fine with a user-created template. What I did notice though is the user-created template does not appear in the drop-down list alphabetically, it appears right at the bottom. Can you check the bottom of the list for your template? Ste

Hi @Subhash GM Responding under my question as it appears you're referring to it - have you tried the above? Or are you using @Monika Rani 's suggestion? It does work in Cloud - I built the scenario in a Cloud instance before writing it here - where does it appear not to function? Automation is available in Data Center but…

Hi @Stevicus It would appear there is an issue in regards to this - see: JSWCLOUD-12020 The workaround is to remove the issue from the sprint first - then delete it. Not ideal in your scenario but good knowledge for the future. I would suggest considering both: * The need for placeholder tickets and... * The need to delete…

Hi @Marie Mortimer As this is an app-specific question - it might be best to check out their support pages on the Marketplace. Here you will find their Knowledge Base - plus contact details for the vendor who might have some ideas on how to achieve this! Ste

Hi @maxine fairholm Not that I know of - I tried but couldn't locate without viewing as JSON. https://<Your Instance>.atlassian.net/rest/api/2/issue/<Next-Gen Issue Key>/transitions ^ Located the data using this, then put it into a JSON viewer online to view the possible transitions that can be made. Ste

Hi @Danish Ajazi For other alternatives, you could check out Issue Collectors on this help page and this further page for Advanced Issue Collectors, to see if these are a good option? Aside from this you can create a custom link to pre-populate the project / issue type into the create screen. The URL will look like this:…

Hi @James_Thomas I think this should suit your needs: parent = STORY-1 ^ This will return all the sub-tasks which exist under a story. Or you can use: linkedIssue = STORY-1 ^ This will return all sub-tasks and the story itself. You can change STORY-1 to EPIC-1 to return all stories / sub-tasks in an Epic. There's no need…

Hi @Andrea Ghelardi What's the parameters you want to add the label based on? Some search parameters will be possible to locate via search - for example for date modified: * Go to Search > Advanced Search * On the right-hand side select the drop-down for "Last Modified" and select Custom * Choose a date range - for…

Hi @Charles Delaporte The status colours refer to status categories - To Do (Grey), In Progress (Blue) and Done (Green) On classic workflows, you can change the colour of a status between these categories - but this is applied site-wide rather than per flow. To do this you'll need to be a Jira Admin: * Go to Jira Settings…

Hi @Zofia Safteruk-Przybysz You can choose to import into an existing Next-Gen project - that's the drop-down you're seeing on the second screenshot. You can select the project in here. This doesn't appear to work when you set the project in the CSV though - or try to create a new project via the CSV - as the project type…

Hi @Don.Sevcik Your Cron will create the issue at 08:15:00am, on the 1st day, every month. I create that as 0 15 8 1 * ? * - but I think both should work You'll need to create at least one issue with the action - for a label to be active, it needs an issue to live on. This is how I did it: Trigger: * Scheduled * Use Cron…

Hi @veronika_penev Depends if this is Cloud or Server/DC Cloud: * Go to Reports on the right-hand side of the Plan * Choose a report with listed issue data (eg. Scope) * Export will appear as a button next to Share on the right-hand side - in line with the report drop-down As far as I know in the new Server interface there…

Hi @stopify Worth checking this page: https://status.atlassian.com/ There doesn't appear to be an active incident now nor has there been one in last 2 days - see: https://bitbucket.status.atlassian.com/ Ste

Hi @tiger I would start by checking the filter. Boards are just a visualisation of a filter - and if it's not shared, users won't be able to see it (even if they're an admin). To do this you'll need to be Board Admin and the Filter Owner - then: * Go to Options (3-dots icon) > Board Settings (Cloud) / Board > Configure…

Hi @Yina Chun What error are you seeing? Or can you not see the options at all? You will need space-level permissions for export (even if you're a Site Admin): * Go to Space Settings > Permissions * Ensure either your user account - or the site-admins group - have the Space permission "Export" ^ Once you have this, to…

Hi @Polycade Awesome - let us know if any work. As Jack mentions the Kanban Backlog should display issues based on the filter like the board itself - assuming the columns are setup correctly. Another thing to check if none of the three options above work is whether a quick filter or search is applied on the board anywhere…

Hi @Nic Have you tried this query: project = ABC and issuetype = Epic or parent in (ABC-1, ABC-2, ABC-3) ^ This gives you all the Epics within a Next-Gen project plus all the child issues of a set of Next-Gen Epics which you define. Parent is used here rather than "Epic Link" as it's Next-Gen. Ste