Ste Wright Community Champion

Hi @[deleted] This doesn't happen in our instance - I tested on both Next-Gen and Classic. Could you confirm: * Is this Classic or Next-Gen? * Your date format - is it MM/DD/YYYY or DD/MM/YYYY ? * Where you're setting the due date? On a board? On a card view? Screenshots of before and after refresh would be very beneficial…

Hi @Raffaele Bischof Is the Account field a custom field - or part of an app (such as Tempo)? Likewise is company a custom field? Can you verify what types of custom field if yes? You mention "Automation" - do you have the Automation for Jira app? If yes, I would first try to create the basic rule: * Go to Automation for…

Hi @Rachael LeCroy Can you verify how you're opening the issue? Are you opening it from a board? Or the search bar? And is this a Next-Gen or a Classic project? If you could provide a screenshot to show instructions on how you're doing this, that would be great! Ste

Hi @Alexander Bernal Clavijo Can I clarify what you're looking for here? Is it a report/gadget which returns: * All issues per assignee * What status these issues are in (completed vs incomplete?) I'm not sure what you mean by the returned status as a list of statuses for one task, can you clarify? This will help provide…

Hi @Michelle Dunn This isn't an option for Next-Gen boards yet. There are open suggestions which you can vote/follow - see JSWCLOUD-17277 for card colours, or more generally JSWCLOUD-17331 for the inclusion of board settings. One colour does function on Next-Gen - issues turn red when a flag is added. Failing that, card…

Hi @Anna Garst It depends on which project/board type you have, visibility differs: Classic Project/Board: * For Classic Boards, the Backlog is an extension to the existing column mapping. * The first status(es) are mapped to the Backlog "column" in column settings - issues start in this column (assuming it's mapped to the…

Hi @Gerald Poulin Not possible I'm afraid - Quick Filters is for JQL queries only - not links. It just filters whichever view on the board you are currently on If this is a project-specific board, you could add the link to the left-hand side-bar under "Project Shortcuts"? Ste

Hi @Jessica.Bevan There's not another field options natively.. * Status category isn't available in this gadget, and... * Board column is a variable; one project can have multiple boards with the same statuses mapped to multiple column names, so it'd be difficult to decipher without a board selection. There are some…

Hi @annette mattox Two different upload needs here: * Upload the hierarchy * Upload issue linkages To upload in this manner, you need to use the Admin import tool. You can access this via Jira Settings > System > External System Import. Below is specific advice for the questions asked. There are also some general…

Hi @Mukovhe There's lots of great ways to learn more about Jira / Jira Service Desk Administration - here's a few options: * Learning Paths: The Atlassian University has some great courses and certifications - check out Jira Admin and JSD Admin - there are some free courses in both of these you could take! * Documentation:…

Hi @Laura McWilliams The initial Space Templates are just templates to get you started, as opposed to a type of space you can switch between. You can reorganise your existing space if you want it be more of a Knowledge Base. The templates provides a base starting page and limits the templates/blue prints on offer in the…

Hi @Chris deMontmollin It is up to each team to decide on their way of working - I personally wouldn't. The target is to complete work within a sprint. If an issue is incomplete and you close/clone it to the next sprint, you're losing the value of seeing where an issue spans multiple sprints. From a time perspective, I…

Hi @Matvey Fridman I'm not completely sure - but I think you need them on the same domain in Cloud. There is a different between application links (where some information is shared between two distinct domains) and site-specific links (more full integration). One option would be to create a new Confluence instance under…

Hi @kgrossman There's nothing stopping you from continuing to use the legacy editor if you prefer. This article confirms that the legacy editor is still available. It's possible to create a legacy page as one of the templates when creating a new page. If it's not there, you can try reaching out to Atlassian Support to see…

Hi @Alisson Santos There are a few other tools out on the Marketplace to consider - have you checked out: * BigPicture - this has roadmaps, cross-project views, etc * Structure - visualisation and reporting cross-project * Swanly - roadmaps, cross-project releases, version syncing, etc ^ These are some of the various…

Hi @Matvey Fridman Gave this a go in our instance and it worked fine for me: * Go to your Space in Confluence * Select Space Settings > Integrations * Press "Add Link" in the top-right corner, and select which project to relate the space to * Next go into Jira and into your projects * Select "Pages" from the left-hand…

Hi @Chris deMontmollin No worries :) As a side option, you could look to visualise the issues which move across multiple sprints, so you can investigate why this is happening. The Sprint Report will show you stories not completed each sprint, providing a view of carry over into the next sprint based. Reports like the Epic…

Hi @ambujp I find in this instance it is useful to consider not just how teams will work, but also how you'll report on team progress as a whole. There are a few options here (in Classic): * Simplified Workflow: Make each workflow a simplified workflow - allow Project/Board Admins access to modify the workflow from their…

Hi @Didier Chavanne As far as I know - no, not without an app. There might be a suggestion for this in the backlog - for example, JRACLOUD-4446 or JRACLOUD-69775 which you can vote/follow to see if these are implemented in future. Alternatively, you can look for an app on the Marketplace today which can help you advance…

Hi @Helen Störk Do you mean how do your users activate their accounts? To confirm - are these the steps you took to invite them: * As a Site Admin, go to Jira Settings > User Management * Select the blue "Invite Users" button on the right-hand side * Provide their email address, then choose what role and application access…

Hi @Brandon I like John's option - as you can add a new link type such as "supersedes" or "continues" - specific for this use case. If you're looking to use a more common, existing link type - I usually go with "relates to" to show the issues are at least loosely linked :) Ste

Hi @Dennis_H If users don't want to receive notifications unless they are @ mentioned, it would be easier to just remove them as a watcher. The notification for @ mentions are separate to the notification scheme settings. ------------------ The alternative is to modify the notification scheme to: * Remove "All Watchers"…

No worries :) - let us know if any option works for you! Ste

Hi @Ido Niv I'm pretty sure it's not possible to have no admins in a Jira instance - as this is the issue it causes. I would check if there is any other user with the right level of access first. There are instructions such as on this page - but it relies on there being a user with admin, even if they don't have current…

Hi @Liz Porritt Yes - if all 15 functions are often worked on by all teams, that would be the solution in your current model. You could filter down which issues are available on their board if there is a unique identifier for those issues as to which team is working on the issue - for example a component, label or custom…

Hi @Alex Hadden-Boyd Great - unfortunately, not a macro that can be used for sum of story points. In these instances I would consider an app like Table Filter and Charts. Ste

Hi @Ido Niv If you are an admin, you should still have the option to access user management via the instructions or above or via this link: https://admin.atlassian.com/ So you could check your own application access this way. Ste

Hi @Allende Hernández Llácer I would consider whether to have Epics and Stories on the same board - from a Kanban perspective, it's the story which is the actual "doing" of the work, the Epic is more of a container for the work in most cases. You could filter the Epics out - or, consider adding the Backlog to the Kanban…

Hi @Didier Chavanne You'd need to move the Story up to Epic-level using Advanced Roadmaps for Jira to do this. It's not something I'd advise as then Stories cannot be linked to Epics - just to levels above - but there is that option. You'd need to look at a more flexible hierarchical app like Structure for other levels. Ste

Hi @Allende Hernández Llácer When it comes to Epic vs Story status, I actually think it can be down to personal preference. It depends on your definition of "Doing" - for me, I move an Epic to "In Progress" as soon as one story moves to an equivalent progress status. This is because an Epic is made up of all the stories…