Ste Wright Community Champion

Hi @Pauline Wade Is this transfer of the Atlassian instance? If yes, Owner is loosely defined as the user who is the Billing/Technical Contact, and whomever has Org/Site Admin. The existing contacts/admins can modify these by: * Change Billing/Technical Contact * Add Site and Org Admins * Remove Site and Org Admins Ste

Hi @Kmmaughs No worries - thanks for sharing your solution with the Community, this will help other users who locate this question! I really like the way you utilised the "Parent Link" here, great option! Ste

Hi @Per Jessen Schmidt It appears the burndown isn't available for the Mac Apps. These don't appear to be replications of the web functionality (given their different UI). This means the burndown has likely just not been created for Classic Projects at this stage. If this is a feature you'd like to see added, you can raise…

Hi @AV Team I would contact https://support.atlassian.com/ for this one. They will be best placed to advise why you are unable to create a new, available site! Ste

Hi @santz If you're following the process above to restore the default workflow - this is how you'd do it: * Go to Projects > Create project * Choose the project template which matches your existing project - and then populate the rest of the project's details * Once created, go to Jira Settings > Issues > Workflows *…

If you want to consolidate this JQL, you can also use this format: project = Eagle AND issuetype = Bug AND fixVersion in ("Release 1", "Release 2", "Release 3") Ste

Hi @Lea Devriendt Does the page have a parent page with restrictions? View permissions are inherited, so if there is this page tree... * Page 1* Page 2 * Page 3 ...and all 3 pages have view restrictions - to see Page 3, you'd need to be granted view access to Page 3 and Page 1, as its parent. I'd check this first and see…

Hi @santz If it was a default workflow, as a Jira Admin you could: * Create a new project * Next, go to Jira Settings > Issues > Workflows * Locate the new project's workflow - which matches the one you modified * Press "Copy", to create a new workflow * Modify the workflow scheme in your current project, replacing the…

Hi @DEMARCHE Baptiste Can I clarify the need here: * All issues in the CS project * Of type Incident * Where the status was "Open" at some point between 7 days ago and today ^ To be clear, this will provide any issue which has been in the specific status "Open" within the 7 day period, regardless of its age or current…

Hi @Bassam BADR - Optimatic Could you provide a screenshot of this behaviour? It will help identify the specific area this is happening! Ste

Hi @santz It depends - did you: * Modify an existing workflow or create a new one and replace it? * If you modified an existing workflow - did you take a copy of your old one? ^ If you replaced your old workflow with a new one, or took a copy during the publish of new changes, you'll be able to modify the workflow scheme…

Hi @Thomas Kortüm The instructions for generating this licence are on this page. Have you tried following these? A few things to note: * Your account's Technical Contact will need to generate the Developer Licence. * Atlassian Starter, Community and Open Licenses do not include free Developer Licenses. Ste

Hi @Peter Knaus If you could provide me the specific Trigger and Action (and any Conditions inbetween), this will help me replicate the rule. A screenshot of the rule's specifics would be ideal :) Ste

Hi @Ruben Dewyngaert Natively, it's only possible to manage sub-tasks at a global or project level, rather than per issue type. You can: * Global: Disable sub-tasks for all projects. Go to Jira Settings > Issues > Sub-Tasks, and click the "Disable" hyperlink. * Project: Disable sub-task creation in one project (for all…

Hi @Larry I'm not sure about creation from a Google Sheets file... But you might be able to automate some of your needs using an app - such as Scriptrunner for Confluence. I would investigate if an app like this meets your requirements. Using Scriptrunner as the example, I would review their documentation or contact the…

Hi @Jeremy Is the other user able to delete issues? And can you delete other issues (eg. in other projects)? Or is your permission to delete blocked site-wide? ------------------- I've seen instances where trial versions have moved to free versions, causing permission errors: * Did you set this up as a Free instance…

I've passed this feedback on to the Support team to review :) Ste

Hi @Helen Velgersdijk That is strange! What happens if you just search for: "Target end" is EMPTY ^ Does it still ignore the EMPTY parameter in this instance? If it works correctly, I would try reordering your full JQL query in a different order to see if this changes the result. If it still errors - or rearranging the JQL…

Hi @Kharismaticlee Natively, this isn't possible from the board; neither do I know of a gadget which could provide a fluid hierarchical view! You could have a dashboard which displays a list of Epics per Initiative, but these would be separate filters as opposed to an expand/collapse type arrangement. As above, if you want…

Hi @Paul de Rome To move the data between two Cloud instances, check out: * If the target site has no existing data / no data that needs to be kept, use these instructions * If you're merging issues from both instances, use these instructions ----------------- Once ready to delete: * Go to https://admin.atlassian.com/ *…

Hi @Larry As far as I'm aware, it isn't possible to change this button's behaviour. There has been a previous suggestion for this - see: CONFCLOUD-3697 - it looks like you've commented on this recently. --------------------- Whilst these aren't directly related to your need - you could consider: * Promotion: Promote…

Hi @Angel It depends if this is a custom field or the standard priority field. ----------------- Custom Field: * If you delete a pick list option, it will remove these values from all issues * In Classic projects, there is also the option to disable - this will keep the options in existing issues, but stop users from…

Hi @Ram Mohan To reiterate Nic's point, you can't delete your Atlassian Account until you have either: * Removed yourself as the Billing/Technical Contact on each product or... * Deleted your products, if you are the sole owner ^ I've updated my original answer with details on changing the Billing/Technical Contact :) Take…

Hi @Kharismaticlee There's not an option to include Initiatives as an "addition" to the Epics Panel, if that's what you mean? ---------------- You could do this on a Dashboard - but it wouldn't necessarily be a hierarchical view of Initiative > Epic > Story - you might need to consider using multiple Filter Results gadgets…

Hi @Ram Mohan Are you looking to delete your Atlassian Account, or products you've signed up to? -------------- If you are a member of a larger organisation, you can change the Billing/Technical Contacts by following the instructions on this page -------------- If instead, you want to delete your Atlassian products: * Go…

Hi @Kritesh Patel If you're uploading new issues, it'll create new issues in the project - there will be no impact to the issues you already have in there. You can utilise the External System Import to update issues if you need to, by mapping the issue's key in the import file. Click the link above to find out more about…

Hi @Antoine Larouche Are these managers Jira users who you want to provide further access to for Jira Service Desk? Or non-users you want to be able to see issues? ----------- If these are existing Jira users, you can provide collaborator access to them - see: * How can service desk and software teams work together?…

Hi @Ruben Dewyngaert The "create child" option in an issue screen is for sub-tasks only. For creating/linking Epics to your new higher level - Enhancement - you'll need to: * Parent Link: Ensure the field "Parent Link" is available on the Epic's issue screen - this is the field which creates the parent/child relationship…

Hi @Jade Stephen It's possible to do with Automation if this helps? For example, to add a project-level rule for this: * Go to Project Settings > Automation * Press the blue "Create Rule" button * For Trigger, choose Issue Created * Add a Condition, Issue Fields Condition - Issue type (field) equals (condition) Support…

Hi @Helen Velgersdijk The JQL looks correct, I've consolidated it a little: project = SDC3MD AND issuetype = Bug AND "Target end" is EMPTY AND status not in (Closed, Done,"On Hold") ^ What portion of issues are you seeing which still have Target End Dates? Do the issues fit within the other parameters in the query? Ste