Ste Wright Community Champion

Hi @Pat Ryan Is this happening for all users, or just one? Is it happening on Android devices? It might be worth checking if your Mobile App Management (MAM) policy has any restrictions, if one is activated. To check this you'll need to be an Org Admin and then... * Go to admin.atlassian.com * Select your Organization *…

Hi @Laurie Huth Not natively, using that macro. You could... * Create an actual Confluence table * Create multiple Jira Issue/Filter macros - across the relevant columns * Set each to show just one field from the search, whichever field is relevant to each column ...but it's not an ideal option. The alternative is to find…

Hi @Michael Rex The reason https://support.atlassian.com/ requests an Admin to report the issue, is because it might be something else beyond an Atlassian issue - such as... * A Space with a large amount of attachments * A Page with significant complexity - such as large amount of JQL filters * ...etc Your Admin might want…

Hi @Kevin hankinson This sounds like a good solution to me - a few things I'd consider... * How do requests get into the pipeline project? If all requests come from Jira users, a normal software project works fine. If not, and it could be external users/customers - you might consider using a Jira Service Management…

Hi @Aaron Merritt Are you on a free instance? This is likely why you have no option to contact support, which isn't available for free licences. You can report bugs via https://jira.atlassian.com/secure/Dashboard.jspa - but, this might be just specific to your site, so could you confirm: * Does this happen for all users,…

Hi @JM I'm assuming based on your description this is a Company-managed Jira Service Management Project. In Team-managed, the instructions would be different (and you'd just be creating fields, not adding them from a screen). You can clarify if it's Team or Company-managed from the bottom left-hand corner, where it will be…

Hi @apackard You should be able to... * Specify Space(s) / Page(s) for Task Report and... * Specify Space(s) for Content Report Table ...that summarised items are being pulled from. This should be able to limit down some of the noise. If this isn't sufficient, I would just have unique labels per Project - for example…

Hi @Rex Pugh I tried this on my instance, and Copy Page worked fine. As first steps, I'd suggest... * Checking if you can create a page normally - in case it's a permissions issue. You do need the Add pages permission to copy a page - see more details on this page. * Trying in a different Confluence Space * Trying on a…

Hi @Sam Abbassi These instructions should work... * Go to admin.atlassian.com * Select your Organization (the wording in the grey box surround) * On the top menu, select Products * On the left-hand side, select Product URLs You can then start from step (2) on your linked page to continue to the next steps! Let us know if…

Hi @Jason Michaud You can limit what Project(s) a user can create Issues in using Project Permissions. The Create and Link permissions are separate... * Create Issues: Needed to create a new Issue in the destination Project * Link Issues: Needed to link Issue togethers See more about what each permissions does on this…

Hi @cpatel You want unlicensed users who are to raise tickets to be customers. You can learn more about how to create customers here: https://support.atlassian.com/jira-service-management-cloud/docs/add-a-customer-to-a-service-project/ You can also see options for customer permissions on this…

Hi @jtth I'd weigh up what is most important here - for example do you want to see... * All your work in one place, and understand potential dependencies between work? * Have a place for each client to see their work individually? * A combination of the two? * When you handover the work, would the client keep the instance?…

Hi @alex.webber A few things to check... * Publish Draft: Confirm you've published the Workflow once you've made this modification. Do this from the main Workflow edit screen, after making the modification to the properties. * Transition Properties: There are two types of properties - Status (called Workflow Step) and…

Hi @Dina Rafikah Fauziah I took this a step further, and looked if automation could be used to do this. But, I got stuck at the first step which is modifying the Name/Email fields, or mapping them to a field in Jira, is not possible in Cloud. It has been suggested - see JRACLOUD-32776 - but it is an 8 year old suggestion!…

Hi @Dina Rafikah Fauziah This isn't possible; Apps from the Marketplace are paid based on your overall user count. You can see the standard Pricing FAQs on each App's Pricing page - for example for Email This Issue... How do I determine my Cloud pricing? Apps are billed based on the number of users in your Atlassian…

Hi @Omar Agramonte For Option 1, you'll need 2 separate Jira Projects. Automation might then look like: * Trigger: Issue Transitioned - to Done * Action: Clone Issue - set to Approved Project, and clone everything else Because there's no "Move Issue" Automation action, that's why I think Option 2 is preferable - this…

Hi @Bryan Collins Not on a Scrum Board. This is because Issues can be in any Status that is mapped to a column (aside from the right-hand "done" column) - in either the Sprint or the Backlog. The Backlog isn't defined separately. This is different to a Kanban Board, where the Backlog is defined as an actual column, thus…

I concur with Option 2 - I think it'd be the best solution. You could use Automation to change it to visible afterwards - for example, have a custom checkbox field - if it's checked "Yes" then it becomes visible. The good thing about a custom field like this is it could be unchecked back to "No" if you need to hide it…

Hi @Jimmy Not natively; the Jira Issue/Filter macro is showing fields which are available as column data - there isn't a comment field as such. We've gotten around this before using a custom field and automation - for example, we created a field called Last Comment: * Create a custom paragraph field, called Last Comment -…

Hi All, I'll pass this on to the support team, just in case it's a wider issue given a few users are experiencing problems :) Ste

Hi @Jarod Carruthers Could it be linked to CONFCLOUD-58350 perhaps, which impacts Windows machines? It might also be useful to provide us the steps you're taking to upload the file, so we can see which process you're utilising within the platform. Finally, is it happening just for yourself? Or others within your…

Hi @Kamila Guzman Personally, I wouldn't have separate Statuses unless it's a last resort. The main reason for this is exactly as you've identified - you can end up with a very long, and complex, Workflow. I'd suggest considering: * Testing App: Utilising an App such as Zephyr Scale or Xray Test Management where all this…

Hi @Laurien Scoville Jira Projects or Issues? If it's Jira Projects, there are two types... * Company-managed: Projects can only be deleted by Jira Admins - users don't have access to Create/Delete these * Team-managed: Project Admins have delete access to these - and often create access, assuming it is activated via…

Hi @[deleted] Epic Link is the field which should be populated on each child Issue (i.e the Issues in an Epic) - to show what the parent is. If this isn't working - it could be either... * A data issue - check the Parent/Child relationship is correctly applied through Epic Link, rather than Linked Issues or similar * A…

Hi @Alex Osana I guess it depends on whether... * Individual team members work on Projects or... * Teams work on Projects I feel based on the description above it's the former - which could make things difficult for you as your current "teams" aren't really teams, if they can be spliced in many different ways depending on…

Hi @[deleted] I would advise searching in JQL for: "Epic Link" is not EMPTY ORDER BY "Epic Link" DESC Details below... * Epic Link is the field which shows the parent of a child issue * The first part of the query will find all Issues which have an Epic * The second part - ORDER BY - will ensure they are ordered per Epic *…

Hi @Rūta Tijūnelytė Not natively. You could... * Give the Users Add Page access - which gives all users create/edit access to the Pages * Restrict all pages not for common usage using Page Restrictions - note though that edit permissions are not inherited by child pages, so you'd need to manage edit access on a per page…

Hi @Allen Li Is this Confluence Cloud or Server? Depending on the hosting type or version, there might not be an edit button but an icon - such as a pencil icon - in the top-left. You could also try pressing the keyboard shortcut "e" to see if that works. If not, ask your Space Admin to check your permissions. There are no…

Hi @Vaisakhan G R Thanks for clarifying the specific need. This isn't possible in Data Center at present, it's a Cloud-only feature. It has been requested in DC - see JRASERVER-19766 - but notably, the suggestion is >12 years old. Ste

Hi @Vaisakhan G R Not that I know of, the name of the gadget is defaulted in Jira Cloud. Could you point me towards where you've seen this option? Even if it is possible to rename - I'd be cautious about doing this. I think it's easier to teach users how things are named in Jira, rather than trying to modify to each…