Ste Wright Community Champion

Congrats @Dave LIAO - I also did that skills badge recently! It was an enjoyable one! Ste

Hi @Michael Wekker You should see an error message if you try to complete the transition (from the screen) without logging time. It also won't let you submit the transition until it is populated :) Ste

Hi @Durell Demartini Not that I know of - I've always had to manually type in JQL inside of Scriptrunner JQL functions. You can always build the sub-query first as a normal query (without the issueFunction parameters), then build the Scriptrunner part second? Ste

Hi @Dan Price There's several different types of email notifications - with actions you can take to limit/reduce them if preferred. This help page is a good starting point for understanding notifications. --- Issue Activity Notifications You can decide to not receive email notifications in some circumstances via your…

Hi @Dennis Celen It looks like you're structuring Jira Projects as departments and/or teams, is that correct? --- Projects If you've not already decided, you should also decide what Project types to choose. * Team-managed vs Company-managed: The main differences between these two types are...* Team-managed Projects are…

Hi @Kunal Mehta Resolved is not just a Date field - it's a Date/Time field. --- When you search for... resolved <= 2023-01-13 ...Jira reads this as a Date/Time value - YYYY-MM-DD hh:mm. If you do not specify a time, Jira defaults this to 00:00 (i.e the first minute in a day): resolved <= '2023-01-13 00:00' So whilst ">="…

Hi @Vadiraj Joish I would check first: * Custom Fields: This is where the default Description for a field is kept * Field Configurations: This is where a new Description can be added (which overrides the default) Note: You'll need to be a Jira Admin for both checks. --- Custom Fields Check the Custom Field's default…

Hi @Joshua Steubs There's quite a bit of complexity here to run through scripting. I still think there's options to make this simpler - for example... * Remove the need for "mandatory fields" on the Create Issue Screen * Add these fields to the next Workflow Transition as Conditions * Allow users to create Epics which go…

Hi @Bea Tea I did some more research and found an Automation Rule that should work for this! Prerequisite * You'll need a Custom Field for the information to be placed in * I created a Single-line text field - for this example, the field is called "Parent Project" * This field should not need to be on the Screen ---…

Hi @Bea Tea I'd recommend looking into Automation as an option then. This is native to Jira Cloud, so would not require an additional installation :) Ste

Hi @Mayur Gaikwad/Tech PMO You'll be able to do this using Automation, which is native functionality within Jira. For example, to find and close Issues with no updates within the last week, the rule might be: * Trigger: Scheduled* Run rule every = 1 days * Run a JQL search = check box to TRUE/CHECKED * JQL = updated < -7d…

Hi @Ivan Andrieiev It is likely the issue here is that the Group the user is added to has multiple Products listed under "Group Product Access" - which is effectively default product access they get when joining a Group. This help page has a good explanation of how this works, and how to access these settings, depending on…

Hi @Kaushal Patel In case you're still looking to do this - can I confirm the need? * Is it to see Initiatives which have child Epics, or Initiatives with parent Epics? * Is the Epic which would be in a specific Project? Could you also please confirm if you have any JQL extension Apps, like Scriptrunner? And/or if you have…

Hi @Gustavo Castillo Do you mean the hardcoded text? If yes, this isn't possible at this point - but there is a feature request you can vote for/watch - see JSDCLOUD-5636 Ste

Hi @Rthomas Just in case you're still looking for a solution, yes this is possible! The rule will look something like this... * Trigger: Issue Transitioned* To Status = Done * Condition: Related Issues Condition* Related Issues = Linked Issues * Link Types = has to be done before * Condition = Are present * Branch: Related…

Hi @salah younis This help page might help: https://support.atlassian.com/jira-service-management-cloud/docs/choose-how-your-customers-access-attachments/ If not, and you're looking to send Attachments with an Approval Notification - I'm not sure that is a variable you can add in Customer Notifications. There might be…

Hi @Alex Wood Does this remain an issue for you? I just tested it, and it seemed to work fine for me - this is what I did: * Opened Filters, and selected Task / Sub-task * Toggled assigned to me using my profile icon ^ And all Tasks/Sub-tasks (included Sub-tasks under Tasks not assigned to me) showed up first time :) Ste

Hi @Chuck Woodcock I assume this is a Team-managed Work Management Project? If yes - there is a known Bug in Work Management Projects, that the resolution does not set - see JWMCLOUD-180 --- I see you've tried various options, but the best workaround for this Project type is to use Automation - for example: *…

Hi @李松松 Automation Rules can mostly only have one Trigger - but, there is a Trigger called "Multiple Issue Events" which might meet your need? This Triggers against one or more Issue Events - and includes: * Issue Created * Issue Updated * Issue Assigned * Issue Transitioned * Issue Moved * Issue Deleted If this doesn't…

Hi @Madhankumar K It should be possible - how to do it though will depend on the how the Custom Fields are configured between the two Projects. You might be able to use: * COPY: when setting field values in your Clone Issue Action - some fields have breadcrumbs (3-dots icon) next to them. From here you can select to "copy"…

Hi @Alex Walker In case you're still looking - do you mean Approval Steps? Can I clarify what you're looking to do? Are you looking to have multiple layers of Approval for one Request? If yes, it might be simplest to have different Statuses per Approval - and apply one Approval step to each. Ste

Hi @David Martínez López Are you looking for how to create Automation Rules? If yes, you can create Single Project rules as a Project Admin: * Go to Project Settings * From the left hand menu, select Automation * For the most customisable options, select Automation again (not Legacy Automation) If you want a Multi-Project…

Hi @Kerri Simpson Just in case you're still looking into how to do this - do you mean... * When a Ticket is created in the Service Desk... * Clone this Ticket into another Project as a Task ...? --- If yes, this is possible. For example, your rule might look like this: * Trigger: Issue Created * Action: Clone Issue*…

Hi @Jeff Gowen Do you still need help with this query? If yes, could you clarify: * What the email contains now? * What you'd like to put in the email? The screenshot above doesn't look an email - is that the information you wish to include? Just to note, there are two methods to customise customer emails... --- Customer…

Hi @Lakshmi Priya I assume you are using the User Importer, located in.... * Filters > Advanced Issue Search * Options (3-dots icon) > Import Issues from CSV ...? If yes, these fields aren't available via this Import Tool - which is a limited version of the Admin one. --- You can set both Original Estimate and Story Points…

Hi @Ahmed Afifi You can use Butler Variables: https://support.atlassian.com/trello/docs/butler-variables/ Ste

Hi @Joshua Steubs This isn't available in Cloud or Server - there's feature requests for both though: * JRACLOUD-4233 * JRASERVER-4233 --- What would the button do with the Issue once it's pressed? I feel it might be easier just to have a "Draft" Status in your Workflow - or, Statuses that represent the ideation/analysis…

Hi @James Dushay Have you added the fields to the Resolve Screen? This Screen is configurable, like the main Issue Screen. To do this, you'll need to be a Jira Admin: * Go to Settings > Issues * Select Screens from the left-hand menu * Locate the appropriate Resolve Issue Screen used in your Workflow * Add the fields that…

Hi @Bill Mauer Just to clarify... * You are populating "Story Points" in your Jira instance * That data is not populating into "Story points" in your Advanced Roadmaps ...is that correct? --- If yes, for me this does work - if I update Story Points, it reflects in Story points in real-time in Advanced Roadmaps. I assume…

Hi @Vada Evans Not sure why you've posted this - it looks like this was a response to your previous question. I'm closing this question as it isn't one - if you want to ask a different question, please feel free to create one :) Ste