Ste Wright Community Champion

Hi @Ivan Andrieiev This is new functionality, it has been rolling out recently (I've seen it in an instance). You can choose whether this is an option or not for Users at a Site Level: * Go to Settings > System * Select General Configuration from the left-hand menu * Press Edit Settings * Under Options choose ON or OFF for…

Hi @Charles Wahab Can I clarify if... * You just want to locate all Epics which have done children (no automated transition)? Or... * You want the Epic to auto-transition when all children are Done? --- (1) Find Issues This isn't possible using native JQL, as it does not support sub-querying (i.e find Epics based on logic…

Hi @Christina Not that I know of natively in Cloud - the length of the Select List drop-down menu is fixed. Ste

Hi @Heather Gonzalez Is the Customer's email address stored somewhere on the Card? If so, where? Ste

Hi @Josh Junious Can I clarify, when you say Form, do you mean... * A Form connected to a Request Type? * The Request Type itself? To see what a Form is, see this help page - or Request Type, see this help page. --- If it's a Form, this isn't possible natively - you'd need to automate additional metadata to be used within…

Hi @Ashley Payonk You can look for an Atlassian Partner who has experience with Trello from the Partner Directory: https://partnerdirectory.atlassian.com/ Use the filters on the main page to set Products to Trello. You might need to ask them directly about their experience with Slack integrations :) Ste

Hi @Jack Martins Is this Sprint active or not? If this is a Future Sprint - so is only visible in the Backlog - this would only show Issues which are not closed (based on the Status which is in the right-hand column on your Board). So if "Done" is your closed Status, then the Issue would not be visible. It'll still be…

Hi @[deleted] Where does the information get sent from? It might be possible to link the source system to Jira more efficiently, to send the data to the corresponding Fields, rather than to the Description. This might be possible using Automation otherwise - but I think it could be relatively complex. Ste

Hi @TODD REICHER This isn't something I've needed to do before - but you should be able to reverse the process in a similar manner to how you created it: * Go to your Board * On the right-hand side, click the breadcrumbs (3-dots icon) * In the Board Menu which appears, select More * In place of Make Template there should…

Hi @Miguel Rodriguez It is possibly natively, but you will need an Instance Admin to help set this up (only for Step 1). This process will work as follows: * Use a Custom Field to list the Status ID of the Previous Status * Use Automation Rule 1 to populate the Custom Field * Use Automation Rule 2 to reverse the transition…

Hi @Jeff OBrien Just to confirm the logic.. * The Epic is in a Software Project * A user will change the "checkbox field" to Yes on the Epic? * A Task is then created in a Work Management (Business) Project * The Epic Link of this Task will be set to the Epic which triggered its creation ...is this correct? --- If yes, the…

Hi @Aykan Inal I provided an example with details in my original response above. Ste

No worries! If this answer helped resolve your query, could you accept it? This helps other users who find the question in future know this answer can help them too :) Ste

Hi @Stijn Despiegelaere Can you explain all the rules in more detail? Depending on what the rules are and how they're based (eg. per day, or based on the business week, etc) - there might be alternatives using... * Different Calendars and/or... * Custom Fields and Automation Rules, to provide more metadata to use in the…

Hi @Ivan Andrieiev It would need the Scheduled Trigger to work, unless you're triggering it some other way? I'd recommend testing what I've suggested above, and seeing if you're happy with the outcome :) Ste

Hi @Kaushal Patel To do this, you either need... * The data available on the Initiative level (i.e Has Children = Yes/No) * A method of sub-querying between the two hierarchical levels Option (2) requires an App, but Option (1) might be possible using: * A Custom Field - eg. a Checkbox field * Automation for Jira --- The…

Hi @Ivan Andrieiev Yes - it would clone SUPPORT-231 - although it would set the Status to the first Status in your Workflow, rather than closing it. Ste

Hi @Stijn Despiegelaere Your JQL for the SLA is going to need to incorporate two things: * The Priority of a ticket * The day it is raised on --- SLAs Just to confirm you're aware, one SLA can have multiple Goals - these Goals can use JQL to set different SLA targets depending on the results of the JQL search. You can add…

Awesome! If you do need any assistance with creating the Automation Rules, please feel free to reach out on the Community - we'd be happy to help! Ste

Hi @Elisabeth Melissen Not on the UI - Confluence pages are designed to be one, scrollable page. You could use some of the macros/editing tools to split the content on the page into different sections, and make it easier to navigate perhaps? For example use the... * Header Text for Titles of each section * Divider…

Hi @Iliana Korzeniewski I assume you're using a Team-managed Project? If yes, unfortunately you can't at this point - there is a limit of 55 options in a field for this Project type. There is a feature request requesting an increase to these limits - vote for/watch JRACLOUD-78719 The alternative is to move to…

Hi @Navna Chawla You need to limit users' access using Project Permissions. How you do this will depend on each Project type: * Company-managed: See how permissions work on this help page, and how to manage Permissions on this page* You want to limit users' access to the Browse Projects, and the View aggregated…

Hi @Matias Stagnari I'm assuming you have the ability to modify the Assignee field during creation, and select Juan's name. This would rule out any permissions issue (although still worth double-checking). --- It seems like there is some automation setting the Assignee to the creator during creation - I would check: * The…

Hi @Bryan Tito And you are creating the Objects rule at a Global level, as the purple note suggests in your screenshot? Ste

Hi @Ivan Andrieiev Yes - the way a Scheduled Trigger works is it will take action against all the Issues it finds in the JQL query. So you can use the JQL to locate one specific Task - eg. using the Issue Key, or a unique identifier - or multiple Tasks, if you prefer. Ste

Hi @Federico Varchavsky Just to confirm the need here... * You have an Automation Rule, which can be triggered by human users, and the "Automation for Jira" account * The Assignee gets set during this rule to the User who triggered the event * You want to avoid this being set to "Automation for Jira" ...is this correct?…

Hi @Aykan Inal Not if you want the Issue to automatically close. SLAs measure if an action took place and show it as breached if not. For example, an SLA might be "time to first response" - ensuring an Agent responds to a customer within a set timeframe. But it does not perform any automated actions. If you use an SLA for…

Hi @Bryan Tito Why won't it let you query them? Will it not let you enter anything into the Assets Field / Query boxes? For Assets Field, this is a search box, not a drop-down menu. It will show results as you begin typing into it. For help with AQL, see this help page. Ste

Hi @Anderson Hsu Do you mean the Category Labels, used to group Spaces together? If yes, as far as I know you can't modify these - only add/remove them. They operate like Labels in Jira which are the same - there's no edit button for them. Ste

Hi @Luiz Gruber Recommended instructions for this scenario can be found here: https://confluence.atlassian.com/confeval/other-atlassian-evaluator-resources/my-admin-left-the-company-how-do-i-gain-admin-access-to-atlassian-cloud-applications If these do not work, contacting Atlassian Support is the next best step - you can…