Ste Wright Community Champion

Hi @Vada Evans As mentioned in my original answer, contact Atlassian Support from this link: https://support.atlassian.com/contact/ Ste

Hi @Bill Mauer All looks good to me. The only other one I can think of is... * What Field have you selected on the Plan itself to visualise in the "Fields" section, for Story Points? Also, is this happening for just yourself, or various members of your team(s)? Ste

Hi @Heather Gonzalez Ideally it'd be in a custom field (although even then it'd need to be tested). You need something for Apps like Zapier to easily refer to, with unique values. Ste

Awesome - glad I could help! If this answer helped resolve your query, could you accept it? That helps others who find the question in future know this answer can help them too :) Ste

No worries @Miguel Rodriguez The other recommendation is definitely simpler and I would recommend using it if it is available to you. But it is from an App rather than native functionality; specifically this App: Jira Misc Workflow Extensions (JMWE) --- FYI @Marcelo Ignacio Cid Abud - the rule is detailed above; providing…

Hi @Rosana Casilli It shouldn't do. Can you provide a screenshot of the Condition itself, and what is displayed in the Audit Log? Ste

Hi @Aykan Inal This looks like the rule I suggested above - great work! Have you tested it in your instance, to ensure it works as expected? Ste

Hi @Lara Brown I envisage this would be possible using an Issue Security Scheme. All relevant Users will need permission to... * Browse Projects - so they can see it * Create Issues - so they can create work items ...however, post-creation you can limit Issue visibility on a per-Issue basis. --- Create the Scheme To create…

Hi @Deepti Gugale The reason. I asked the questions above is this is possible, but only if you're selecting a single user to be the Approver. In summary, this is how you do it... * Create a Custom "User Picker (single user)" Field * Filter the User Picker for specific users * Add this to the Request Type/Workflow Details…

Yes, that makes sense. Let us know how you get on! Ste

Hi @Stijn Despiegelaere I think I've found a way to make this simpler. What I did was... * Created 2 Custom Fields - Business Week, Business Hours * Created 2 Automation Rules to set those Fields * Explored having multiple calendars within SLAs This will provide sufficient parameters to create SLAs (with JQL) based off…

Hi @Daniel Vansnickt Because it seems intermittent, I'd recommend contacting Atlassian directly so they can help in relation to your specific instance :) You can contact them here: https://support.atlassian.com/contact/ Ste

Hi @Deepti Gugale Just to confirm... * You want to allow users to manually pick from 2 Approvers rather than... * Send every Approval Request to both users? This help page details how to pre-set the Approvers - which would remove the need for a requestor to select one of the 2 users. Can I clarify the logic for having it…

Hi @Oriol Ortiz There's no direct way of doing this - but there are a few workarounds you could try. --- Permissions Validator The Permissions Validator can be set on the "Create Issue" transition (i.e before the first Status), and block users from creating Issues if they don't have a specific permission. To use this…

Hi @Lara Brown Welcome to the Community. Can I confirm what type of Project the Form is being created within - is this Jira Service Management or Jira Work Management? Here's how to find the Project Type... * Go to Projects (top navigation bar) > View All Projects * Locate your Project in the list * Copy/paste the Project…

Hi @Greeshma Suresh Are you looking to transfer ownership of these Boards to another user? If so, check out this help page: https://support.atlassian.com/trello/docs/how-to-transfer-boards-to-a-new-account/ I'd also recommend: * If you're the Workspace Admin, ensure at least one other active user is set to be…

Hi @Edward Dighe Is this a Company-managed or Team-managed Project? You can check in the bottom-left hand corner (on the Project side menu) - it will say... * You're in a <project type> project Also, is this a Kanban Board or a Scrum Board? For Team-managed, the question is, is the Sprint feature turned on? Ste

Hi @serge calderara I'd check out these help pages: * Permissions for your Service Project and Jira Site * How customer access settings impact project permissions * Change access settings for your customers * Change project customer permissions These help pages will provide you an overview of what is possible using JSM…

Hi @BrianMc I'd check out the case studies: * https://www.atlassian.com/software/jira/service-management/customers * https://www.atlassian.com/customers/search?product=jira-service-management& It's a good starting point to get an idea on how other organisations use it. It's definitely suited for external customers -…

Hi @Aykan Inal I've listed which Trigger and Action to use above. So you've selected the Trigger for Issue Assigned - you need to choose the Scheduled Trigger instead. Ste

Hi @Kaushal Patel Unfortunately there isn't. The other alternative aside from Automation is to use an App which extends the functionality of JQL, like Scriptrunner - if you have an App like this, it will likely be possible to get these results. Ste

Hi @Yatish Madhav It depends what you want to do with the information? --- You can find Project Created Date, and Updates, in the Audit Log. * Go to Settings > System * Select Audit Log from the left-hand menu The Audit Log contains information up to 6 months old - depending on your setting for it. The retention period…

Hi @satba87 Unfortunately, the Time in Status field does not work in this manner. This field only drives two Dashboard Gadgets - Average Number of Times Spent in Status, and Average Time Spent in Status - it does not add a field you can reference from a Jira Issue. --- You might be able to do this using Automation, and…

Hi @Andreas Wahn I'm not sure this is possible natively - I did think Automation/Butler could do this, but I couldn't find a suitable Trigger. You could consider making a feature request for this? To see how to, see this help page: https://support.atlassian.com/trello/docs/submitting-feature-requests-for-trello/ Ste ---…

Hi @Leo Tran It's worth checking if there's any exemption rules which could be hiding the Issues in "Done" To do this... * Go to Plan Settings > Configure * Select Exclusion Rules from the left-hand menu * Ensure the Plan is not excluding "completed" Issues in a short timeframe (eg. 30 days) - you can extend this timeframe…

Hi @Abhishek Mishra Are you following the instructions on this page? Specifically the question How do I sign up for annual payments?: In order for us to generate an annual Bitbucket Cloud quote for you, two things must happen:* Create/Log in to an existing Atlassian Account within Bitbucket * Set up a new team workspace…

Hi @[deleted] Have you created Request Types for this JSM Project? This is what would display in the Service Portal You can see how to create Request Types on this help page: https://support.atlassian.com/jira-service-management-cloud/docs/what-are-request-types/ Let us know if this helps resolve the issue or not :) - if…

Hi @Suresh Kumar I'd consider contacting Atlassian Support for this question: https://support.atlassian.com/contact/#/ There might be users on the Community with this experience, but Atlassian also might have seen this question asked to support before - and have some options they can suggest :) Ste

Hi @Harry Bos Cloning an Issue created a new Issue based on the field values of the original - this isn't the same as "Move" where you're moving the originals into a new Project. You have two options... * Move Issue: Move the Issues (using Bulk Change) to the new Project. This doesn't leave a "copied" version behind in the…

Hi @Christine Herdt Not natively as far as I know - permissions aren't this granular in Trello. The permissions are limited to Board Permissions - eg. if using Trello Business/Enterprise, you could add users as Observers - but this makes the whole Board read-only, not just Labels on Cards. Ste