Ste Wright Community Champion

Hi @Blerim I couldn't give you a technical answer on this - I don't work for Atlassian, I'm just another user like yourself! It might be that the actions are happening in parallel? Or the Lookup action takes a note of the details? Either way it seems to work :) Ste

Hi @Onur Cevik What type of Project are the Template and new Project? Team-managed or Company-managed? Ste

Hi @dan_ryan Awesome, glad it now works for you! If this answer helped, could you accept it? That helps others who find this question in future know it can help them too :) Ste

Hi @Lara Brown So is this now resolved for you? If it is, could you accept the answer so others know this can help them too? :)

Hi @Povilas Urbonas It looks like all 3 of those Automation Rules could be an issue (although the third one is already disabled). Have you tried disabling those 3, and seeing what happens? --- If you need help to refine the 2 active rules, what should each rule do and not do in your use cases? Ste

Hi @Jamie Eliya You'd need the Create from Template button to be on the relevant Parent page, to have the pages which are created placed elsewhere in the page tree. Ste

Hi @Tazo Lezhava Is this a Company-managed or Team-managed Project? And is it a Work Management or Software Project? Ste

Done :) Ste

Hi @Darrin Lillian I reached out to the other Community Leaders - @Darryl Lee has posted a solution that I find does work! Ste

Hi @Darryl Lee Awesome! I found this answer worked well with the rule, although the additional ideas are also great :) Ste

Let us know how it goes :) Ste

Hi @[deleted] This is still a feature request, but now under a few different suggestions - vote for/watch CONFCLOUD-38187 or CONFCLOUD-41502 Ste

Hi @Cartier Twillie You can raise a support request to Atlassian from here: https://support.atlassian.com/contact/ Ste

Hi @Spencer Long Not sure what you mean by this - can you clarify? A screenshot might be beneficial here :) Ste

Hi @jun lee Does the user "JIRA Agent" - which you've set as the Actor - have permission to modify these Issues? Ste

Hi @Oranit These are just recommendations to review :) I'd recommend reaching out to each App's vendor separately to ask these questions - they will have the best answers, and potentially be able to provide some demos for you! Ste

Hi @shess Did you try reaching out to Atlassian, as recommended in my previous answer? Ste

Hi @sebastian alejandro almarza oyarzun Can you confirm if this is a Team-managed or Company-Managed Project type? To confirm this, look in the bottom-left corner of your Project (on the side menu) - and you'll see this text: You're in a <project type> project --- Can I also clarify what you mean by States change,…

No worries :) If this answer helped, could you accept it? That helps others who might find this question in future know this answer can help them too! Ste

Hi @robert cortez So just to confirm the logic... * Issue is created - no SLA starts * Some prereq work is done - then a date is entered into a custom field * SLA is set to 90 days at that point - based on that date entered (not the date it WAS entered) Is that correct? --- Apologies - I'm a little confused about this…

Hi @Blerim The difference is my rule uses a Lookup Issues Action prior to the IF/ELSE / Branch - so it already found the related Issues before it starts actioning the wider rule. I tested this rule before I posted it, and it works fine for me. Could you try testing it using your rule parameters? Ste

Hi @Dietrich Lehr Strange! I tried this using your Branch - Related Entities - and had the same experience. So I tried using "for each Page" instead (which allows you to set a last updated period, but not the label parameter) - and it works fine with {{page.title}} in this Branch. It would appear "for each Page" is the…

Hi @Oriol Ortiz Is your Project Company-managed or Team-managed? Ste

Hi @Virgo Admin Can I just confirm - are the Bugs linked to an Issue via... * Epic/Parent Link (i.e a true parent/child relationship)? Or... * Linked Issues - eg. relates to, etc - even if these are named "is parent of / is child of" If you go to the main Issue - it should tell you below the text fields which it is - the…

Hi @dan_ryan Do you have any additional Quick Filters active on the Board at this point? Any buttons you have pressed? You mention seeing the Epics in the list - is this on the Backlog itself, or just in the Issue Search page (where you edited your Filter)? Ste

Hi @Gowtham Dhayalan [X] Can you clarify your need here? I assume "Jira Pramerica" is a Server/Data Center instance for your company, is that correct? What did it do to "configure" your Confluence page? And what do you need Jira Cloud to do? Note: I removed the link from your question - most users on the Community are not…

Hi @Ivan Andrieiev Not natively - there's no "Resolved By" field. You could create one though, and populate it using Automation? Then you could reference this in your Filter/Issue Search as a column :) --- Custom Field Create a Custom Field to house this information - either a... * User Picker; for Company-managed Projects…

Awesome! Glad it works for you! If this answer helped resolve your question, could you accept it? That helps others who find this question in future know this answer can help them too :) Ste

Hi @Gareth Jones Not that I know of. What is possible though is listed in these help pages: * https://support.atlassian.com/jira-service-management-cloud/docs/change-the-look-and-feel-of-customer-notifications/ *…

Hi @Miguel Rodriguez I made some assumptions about what the Triggers, etc would be - but this is still just an example. You can set the Trigger in Rule 2 to be anything you like. Although I'd probably recommend it isn't a "Transition Issue" Trigger - that seems counterproductive. For example, it could be based on the…