Ste Wright Community Champion

To add to this, I would consider why you need to break Stories into Tasks, then further into Sub-tasks. This is more of a process or ways of working thought, but Stories are usually a couple of days of work, with Sub-tasks breaking them into their component parts. What's the use case to go even further than that? Ste

Hi @Nia Smith Can I clarify the need here, where is this count being displayed in Advanced Roadmaps? Is this the "Progress (issue count)" field? If yes, it should count all the Epics - not just those which are In Progress - although it will split them by status category (To Do, In Progress, Done). I would also check "Open"…

Hi @Cailin Che It only includes fields which are a necessity from an encoded perspective. So if an Epic Link is still optional in Project B, rather than mandatory, it won't appear. Ste

Hi @DJ Adamski That's not how this works - you're mixing up two different settings: * Customer access (i.e no licence required) gives a user access to the JSM Customer Portal only, and any issues they're allowed to view - but not any Project from an internal perspective. You'll need either a license to do this, or use…

Hi @Jack Davis Not directly without an App - but Apps you could use include... * JQL Search Extensions for Jira * Scriptrunner / Enhanced Search * Or another App from the Marketplace --- Alternatively, you could: * Export the Epics and the child Issues to Excel, and complete the analysis this way * Use Automation to…

Hi @Drishti Maharaj Each Request Type is linked to one, specific Issue Type. When you press "Create Issue" from within the platform, you can select a Request Type (regardless of Issue Type) by clicking on the Request Type drop-down list - but when selected, it will modify Issue Type to whatever type is associated with that…

Hi @Barış Özer Natively, you can't - Approvals are a Jira Service Management feature only, and not included in Jira Software. A version of Approvals is also coming to Jira Work Management Premium soon - see the roadmap here: https://www.atlassian.com/wac/roadmap/cloud/Approvals-in-workflows-?search=approval&p=485fbad5-3b…

Hi @Karoline Rezende Ramos Can I clarify... * What are the other parameters in the rule (eg. trigger, etc)? * Is this the URL of the Sub-task (i.e the issue key URL), or a custom field? * If it's a custom field, is it a URL field type? * Do the 2 fields need to copy to 2 other custom fields? Or both into the same field? *…

Hi @Anthony Roldan I think @Bill Sheboy has the most suitable answer, but thought I'd ask questions in case there was a more dynamic option... * How does the starting date get generated - i.e 02/08/2023? Is this dynamically or is it a static starting point? * What are the other parameters of this rule? Is Automation…

Hi @Karoly_Tanczos Just to clarify... * Are you using a custom email address? * Are other custom email addresses working when creating issues from them? * Are all email addresses set to create issues in the relevant Project's settings? Ste

No worries Bea - if this worked for you, could you accept the answer using the button above? Ste

Hi @Michael Bevilacqua You'll need a field to refer to in search, and to add as a column. You could though... * Add a field to capture the day * Use Automation to populate it. See how I'd do it below! --- Custom Field: You'll need to a Product Admin, and then... * Go to Settings (cog icon in top-right) > Issues *…

Hi @tizzy From what I understand... * You want to stop Sub-tasks from closing, unless... * The Parent issue is in Done/Closed ...is this correct? If not, could you clarify the need? And could you clarify how you're trying to do it now (a screenshot is fine). Ste

Hi @Bea Tea This should work: issueFunction in portfolioChildrenOf("project = TESTPROJECT and issuetype = Theme") Ste

Hi @Katelyn Melanson Could you check one of these issues, and see who is setting the resolution? Is it a user or "Automation for Jira"? One alternative option is that an automation rule is setting the resolution instead of a post-function. If not, could you provide a screenshot of your workflow, and the post-functions for…

Hi @Lydia M To confirm, you have... * Set up a Company-managed Project * Need an external client to see this Project * But, they should not see any of the other Projects * ...is this correct? There's lots of potential reasons this is not working - I'll summarise what I'd do to make this work. --- Platform Access All users…

Hi @Dominique Greene Just to add an additional view, personally I find that working from the lowest to the highest level of administration worked well for me, for the exams I've completed. So I would do: * ACP-620 - Managing Jira Projects * ACP-420 - Jira Service Project Manager * ACP-120 - Jira Administrator * ACP-520 -…

Just in case anyone else finds this question, the Backlog is an optional setting for Kanban Boards. To add it, you need to be a Board Admin, and then... * On your board, in the upper-right corner select the breadcrumbs (3-dots icon) * Select Configure Board / Board Settings * From the left-hand menu, select Columns * Drag…

Hi @Christina Evans There's only two permissions at a plan-level - Edit and View. You can limit who can edit the plan: * Go to Plan Settings * From the left-hand menu, select Permissions (under Access Control) * Limit who can View and/or Edit a plan from this menu But Edit access does provide the ability to delete also.…

Hi @Sean Sullivan What's the new UI improvement you enabled? If it was the new enhancements to boards/backlogs, you could try turning it back off and see what happens - to do this: * Go to any Board * In the upper-right corner, select the breadcrumbs (3-dots icon) * Toggle the enhancement setting to OFF ^ Let us know if…

Hi @Heba Rezk Could you provide more details about your current rule? Ste

Hi @Terry A Davidson I'd check if you have either... * A recent backup of your Cloud instance you could restore - either partially for this Project, or into a separate instance so you can copy/recreate the Request Type * A recent copy of your instance in the Sandbox, which you could restore from You can contact Support…

Hi @Amer Qwaider Have you checked your spam? Alternatively, I'd either try... * Seeing if you can get a recovery link via: https://id.atlassian.com/ * Contact Atlassian about this: https://support.atlassian.com/ Ste

Hi @[deleted] You can do this from the administration settings - to do, you need to be a Product Admin and then... * Select Settings (cog in top-right corner) > Issues * Select Resolutions from the left-hand menu * Scroll to the bottom, and add a new resolution, (name/description + add) ^ A few notes to add... *…

Hi @Jack Tucker Sorry, missed this response - is this still an issue? If yes, is 10771 the field's name, or its ID? If it's the ID, you need to include "customfield_" in front of it. EG. customfield_10771 Ste

Hi @TomT I couldn't get this to work using smart values for the standard Start Date field - it clears it before setting it again, regardless of how I do it. I could do it using End Date though (as you mentioned above) So I created a workaround using additional fields... --- Setup * Create a new custom date picker field -…

Hi @Marc Isikoff Is this Cloud or Server/DC? Ste

Hi @Gerard Cattin I assume you mean a child of an Epic, rather than a Sub-task? That does depend though... * Is this Jira Cloud or DC/Server? * If Cloud, what is the Project type (Company/Team)? Ste

Hi @Michelle Ann Barnett It shouldn't do. Parallel Sprints only impact Scrum Boards, and it just lets a team run multiple sprints concurrently. It's not linked to the historic sprints as far as I know. Ste

Hi @Jack Tucker You need a method of finding other issues to link the trigger issue to - for example... * Trigger: Field Value Changed* Monitor = Custom Field * Branch:* Type = JQL * JQL = "Custom Field" = {{triggerissue.Custom Field}} and "Custom Field" is not EMPTY * Branch-Action: Edit Issue* Linked Issues = link to…