Ste Wright Community Champion

Hi @Rick Dorgan Have you tried simply recreating and/or duplicating the rule, see if this works? You could also try reindexing the platform. Ste

Hi @Patrick FG Does the rule error? Is there anything in the audit log in terms of details? It's difficult to know what might be inaccurate without seeing more specifics within each step. Ste

Hi @Mike Gourley If you're intending to leave the JSM Project as-is, I'd consider... * Installing a JSM trial license on the destination instance * Completing the migration * Move the JSM Project to a JSW Project post-migration * Removing the trial license ^ This feels like the simplest option to me. Otherwise you're going…

Thanks @JD.Lobue As this is an App, I'd recommend contacting them directly for assistance. You can do this using the support options on their Marketplace listing - see: https://marketplace.atlassian.com/apps/1214789/rich-filters-for-jira-dashboards?hosting=cloud&tab=support Ste

Hi @Eric Jahn Yes, it should do. Could you show us the wider rule you're trying to incorporate the transition into? Ste

Hi @Vassia Bravou Not that I know of - alternatives would be: * Use the Shortcut list in the sidebar to link to another Space * Use the Page Tree macro to visualise the other Space's page tree inside a page * Recreate the other Space's page tree in this Space, then use the Include Page macro to visualise the content of…

Hi @Kate Hay Not that I know of at this stage. I'd encourage you to provide this as feedback though via the breadcrumbs menu (...) > Give feedback Ste

Hi @Mavi Yes you can do this using Field Configurations (you'd need a separate one for the Project where Component will be mandatory). Check out these help pages as a good starting point: https://support.atlassian.com/jira-cloud-administration/docs/manage-issue-field-configurations/ Ste

Hi @Michael Kazuto Hardenson Medina Lagos Are you trying to remove a user's access to a Project? Is this agent-level access, or customer-level? Ste --- And in Spanish (according to Google Translate)... ¿Está intentando eliminar el acceso de un usuario a un Proyecto? ¿Este acceso es a nivel de agente o de cliente?

Hi @Haley Carlson When you say the Worklog app - is this a native feature, or a third-party app from the Marketplace? Could you provide a link to the app if the latter? Ste

Hi @Test See this help page for more information on suppression lists: https://confluence.atlassian.com/jirakb/jira-cloud-email-notification-suppression-list-and-why-users-don-t-receive-email-notification-1236938226.html To remove users, you'll need to contact Altassian Support: https://support.atlassian.com/contact/#/ Ste

Hi @JD.Lobue Is this using an App? If yes, which one? If not, where you are getting the base Jira filter from? More specifics will help here :) Ste

Hi @Jonathon F. Lacerda You'll need to create a new Project and move your Issues across; you can see how to do that on this help page: https://support.atlassian.com/jira-cloud-administration/docs/convert-a-project-to-a-different-template-or-type/ Ste

Hi @dearjane_fan As the CVE mentions "out of date" versions, I'd recommend upgrading to be safe. Is there a reason you don't want to do this? Ste

Hi @dhiraj deshmukh You'll need to contact Atlassian Support to reactivate this site: * Go to https://support.atlassian.com/contact/#/ * Select My Account * Click the blue button to go to the next page * Then select Reactivate Subscription * Fill in the URL and text box, then press Submit Let us know if you have any issues…

Hi @Angie Paola Leon Duarte I'd check your internal notification schemes in the first instance, as these should ensure agents are notified. Check out this help page: https://support.atlassian.com/jira-service-management-cloud/docs/what-notifications-do-my-customers-and-service-desk-team-receive/ There's a section on here…

Hi @Gleb Shchegolev It might be possible (depending on the number of guests vs paid users) - but it's not the main use of the feature. See this help page: Important policy information You may not convert current or former paid users to guests. The purpose behind the guest feature is to invite users outside of your…

Hi @Mark Seefried Can you link to the on-prem integrations you've seen? That will help us find equivalents in Cloud (if there are any). Ste

Hi @Kevin Gillooly As far as I know, this isn't a field option - it's what you see when you hover over the "Progress (issue count)" bar, which shows percent completions per status category. Ste

Hi @Tony Mercadante It'll be possible using Automation, but it depends what level the parents and children are at. I've assumed below you only have Epic > Story > Sub-task, based on your Product Plan being listed as "Standard". --- Epic > Story * Trigger: Field Value Changed* Field = Components * Condition: Issue Fields…

Hi @Jonathan Domanus I tried this and it does the same for me. It might be related to similar bugs, like CONFCLOUD-77159 - or, you can report it as a separate bug via https://jira.atlassian.com/secure/Dashboard.jspa Not an ideal workaround, but this page describes how to share a static screenshot of your timeline, which…

Hi @Annie Kesterton Just to confirm, are you looking to export the data from Trello into Word? Export options can be viewed on this page, with CSV exports requiring a Premium plan. Can I ask though, why are you looking to export to write the Stories, rather than writing them straight into each Trello card? Ste

Hi @村田亨 The command runs refer to the executions within Trello Automation, better known as Butler - see details on what this is here: https://trello.com/butler-automation --- And in Japanese (according to Google Translate)... コマンドの実行は、Butler として知られる Trello Automation 内の実行を指します。詳細については、https://trello.com/butler-automation…

Hi @Mike Gourley Is it not possible to move those JSM Projects to a non-JSM Project prior to the migration? Ste

I've also seen it activate on another instance recently. So I anticipate Atlassian will be reaching out to sites overtime. Bear in mind though it's unlikely everyone who signs up will be in the beta. Ste

Hi @Rick Dorgan Other rules do trigger in this Project? And you (or the rule actor) definitely has permission to edit issues? Ste

Hi @Jose Lomeli Sorry for delay coming back to this one - did you find the answer you needed, or still looking for assistance? Ste

Hi @[deleted] You can likely do this via Automation, but a Free instance could run out of executions pretty quickly. Are you still on a Free instance? Ste

Not that I know of, unfortunately. Ste

Hi @Danish Akhtar Is this still happening? If yes, is this a Team-managed or Company-managed Project? I tested this and sub-tasks were included in my Summary. Ste