Ste Wright Community Champion

Hi @Santhosh Raj Just to confirm... * The statuses after approval are open, and... * Agents are skipping the approvals to go straight to those statuses ...is this correct? --- If yes, have you tried adding the condition "Block transition until approval" on each of the "All <> All" transitions? This should stop an agent…

Hi @Luis Andino Rodriguez Can you give us some more context here in relation to the need? For example, why can't the original request use the target Issue Type? There are options here, for example cloning the original issue into a new issue - but it'd be good to understand the need more before making recommendations. Ste

Hi @E Backed up in relation to what? In terms of Atlassian's backups, they do have this listed on their trust center - see: * https://www.atlassian.com/trust/security/data-management * https://www.atlassian.com/trust/reliability/cloud-architecture-and-operational-practices#cloud-platform-architecture --- If you mean to…

Hi @Ashley Richards What is the error the rest of the team are receiving? I assume they have access to your Workspace, as either a member or a guest? --- If you are on Trello Free, there are some new limits coming for collaborators worth reviewing - check this…

Hi @Ponnappan Ganapathiya I don't think so - it's not mentioned as an option in the support pages. For example, see here: https://support.atlassian.com/jira-service-management-cloud/docs/set-priority-levels-of-alerts/ It just states... The alert has an unknown value or the tool has priority information. In this case, the…

Hi @Екатерина Гориславко Do you mean you can't access your Trello account / workspace? You should be able to raise a support request directly to Trello without the URL from here - https://trello.com/contact#/ Let us know what the specific option is that you're choosing where you can't do this :) Ste

Hi @arysieh Single-board guests are not billed. So if those 29 users are that type of guest, then you should be fine. See this help page for more information: Guest types and cost While all guests are free on free Workspace boards, guests on Premium and Standard Workspace boards can incur an additional charge. * Free…

Hi @Matt Kontoff From your main Board List, it should tell you what plan level you're on - right below the Workspace's title. Does it say "Premium - Private", or just "Private"? What features are you seeing which makes it appear you're on Premium? Ste

Hi @C. Demers Do you have access to their instance? Perhaps you have access as a customer under a Jira Service Management portal? Ste

Hi @Idan Klein There's isn't a native option to have a drag/drop dashboard - I would consider... * Creating multiple dashboards for different stakeholders - which you can refine/tweak depending on the meeting. Ensure you have gadgets that are all attached to issue filters, so it's easy to modify them. * Using a Board…

Hi @Arseni Vasilevski I got most of the way there - I just haven't found a method to de-duplicate yet. But I did get the components to post into a comment. I've assumed there's only one Fix Version on the trigger issue. --- * Trigger: Manual triggert from issue * Action: Lookup issues* JQL - fixVersion =…

Hi @Sefa Sevencan There is, using Jira Service Management. JSM allows you to... * Have a Help Portal which is externally facing * Users to be added to the Help Portal as "customers" - i.e your employees * Raise requests as customers, which can be done using a help form Customers are not billed in JSM, so they would not…

Hi @Arvind Kumar Not at this stage natively; this answer from an Atlassian team member confirms: * Atlassian doesn't have a native "advanced search" * Atlas utilises TQL (Team Query Language) like all searches, but there's no exposed way to use it like JQL at this point * You could add the parameters to the URL if required…

What type of custom field? Ste

I'll mention it to them :) Ste

Hi @Angie Laurent What kind of project is this - Team-managed or Company-managed? And do the user(s) have access to Jira Software via your user management? Ste

Hi @Lesa Gurley You can check this as from your Workspace home: * Go to Trello homepage * Open up the Board list for your Workspace Right under the Workspace name it should state Enterprise, Premium, or Standard if you're on a paid plan. If they're not there (and it just says "Private") you're on a Free instance. --- You…

You can install browser apps like Awesome Screenshot on Edge. Ste

Hi @Karol Kwietniewski Non-profit organisations can apply for the community discount program - if approved, you can receive 75% off Trello's list price See more here: * https://support.atlassian.com/trello/docs/non-profit-and-educational-discounts/ *…

Hi @Sophienholm Just to confirm, is this how you're exploring plans? * Go to your Trello homepage * Open the relevant Workspace's settings from the left-hand menu (the "v" button) * Select Settings * Next, on the left-hand menu select Workspace settings > Upgrade workspace From here, you should be able to choose to upgrade…

Hi @Kevin Veselovski If you leave the Board/Workspace, I believe the Automations would remain active as they're not user specific. That should be the same even if you delete your Trello user account. If you delete your Trello Board/Workspace permanently, then the Automations are also deleted. Ste --- And in German…

Hi @Amy Francis I don't believe this is possible natively - see this help page: https://support.atlassian.com/trello/docs/exporting-data-from-trello/ Comments aren't included in the CSV export. Spreadsheets aren't ideal for storing "many-to-one" data like comments, where one item can have multiple comments, but you can…

Hi @Vanessa Rose For App-specific questions, sometimes it's best to raise a support request with the vendor. You can see contact options on their Marketplace listing's support tab - see: https://marketplace.atlassian.com/apps/142/comala-document-management?hosting=cloud&tab=support Let us know what the answer is! Ste

Hi @Carmen Not that I know of natively, unfortunately. Ste

Hi @Nathan Zerafa Have you tried using a custom template (you could replicate the standard Retrospective one)? You can see how to create templates here: * Global - https://support.atlassian.com/confluence-cloud/docs/create-a-global-template/ * Space - https://support.atlassian.com/confluence-cloud/docs/create-a-template/…

Hi @chadunbehaun I'd check out this help page as a good starting point for migrating between servers: https://confluence.atlassian.com/adminjiraserver/migrating-jira-applications-to-another-server-938846962.html Ste

Hi @Grethel Campos Just to confirm - you want... * A separate Project on the portal, which is... * Searchable on the portal, so a customer can find tickets with FAQs? ...is this correct? Why wouldn't you create a KB in Confluence for this? Ste

Hi @Lender Might be worth asking this question to the App's vendor directly. You can contact them through the options available on their Marketplace listing's support tab: https://marketplace.atlassian.com/apps/1213016/biggantt-gantt-chart-for-jira?hosting=cloud&tab=support Let us know what the answer is! Ste

Hi @Kelly Gabel I've not seen one of these before. But, perhaps reach out to Trello Support and see if there is one? Contact them here - https://trello.com/contact Let us know the answer! Ste

Hi @Joanna Richter I'm not sure why this would be happening, but perhaps it would be best to contact the vendor for assistance? You can see their contact details on their Marketplace listing's support tab - see: https://marketplace.atlassian.com/apps/1218652/deep-clone-for-jira?hosting=cloud&tab=support Let us know what…