Ste Wright Community Champion

Hi @Michael Schmittdiel You can do this using Confluence Automation, but you need a Premium or Enterprise plan. It says your product plan is Standard, is this correct? Ste

Hi @Marijn Plat You need to be a product admin on a paid plan to make the suggestion to Atlassian support. Or it indicates on that page you can use the "Give feedback about Jira" option from within Jira also: * In Jira, select the help icon (?) in the top-right * Select the option "Give feedback about Jira" * Provide your…

Hi @Anita Hütter This is stored in the issue history, which you can view from an issue's main view. It's down the bottom in the "Activity" section. If you want to query for this information natively - you'll need to either... * Extract the issue history via the API and review it, or... * Create a custom single-line text…

Hi @Rieter Essential I know you state you don't have a group for all licensed users - but that's the simplest solution. Why is it unmanageable to have a Group where users are all added when they're licensed, and removed again if not? This could be the default access Group, for example. Ste

Hi @JoseM You can't remove the Workspace Admin? Was that the only Admin? Ste

Hi @Mistry, Tina (Project Manager) What error message do you receive? I'd try using Firefox also. And you can also try disabling Chrome apps, sometimes these can cause issues. Ste

Hi @Adrian.Lester The second rule (which can be executed by the first) needs to be allowed to do so. This doesn't happen by default. To do this... * Open Rule details * Ensure this checkbox is checked/TRUE...* Check to allow other rule actions to trigger this rule. Only enable this if you need this rule to execute in…

Hi @Marijn Plat It's not a native feature that I know of, and I couldn't find a feature request for it. You can make feature requests here though: https://jira.atlassian.com/secure/Dashboard.jspa Ste

Hi @Pavan This is available for Epics, and Sub-tasks under an issue once the first Sub-task is created. If you mean for the custom hierarchy though (i.e above Epic), this isn't available natively unfortunately. There is a feature request though you could vote for - see: JSWSERVER-25078 --- You can do it from Advanced…

Hi @Marc Goulet As in, have 3 separate companies raise requests as customers through the help portal to one JSM Project? Sure - this is possible. I assume you want to split up which company each user works for? You can do this using Organizations. Check these help pages as a starting point: *…

Hi @Rita Rio de Sousa How did you add the users to the Boards? I assume they already had Trello access? They should show in the "Your boards" section for each user. Perhaps try sharing the board using a link, if you haven't already? Ste

Hi @Mladen Savic This isn't possible in Team-managed Projects. You can however... * Add the Backlog (there by default in Scrum) * Activate the Epic Panel on the left-hand side (it's an option in the Epic filter drop-down) * Create an Epic from within this panel. --- The alternative is to switch to a Company-managed…

Hi @reis Yes, this is possible - the rule might look like this: * Trigger: Field value changed* Field to monitor = Priority * Condition: Issue fields condition* Field = Priority * Condition = equals * Value = Highest * Action: Send Email * To = <email address here> * Subject = {{issue.key}} has moved to Highest priority!!…

Hi @Andres Zamudio JQL history searches (i.e looking for changes) only works with a small number of system fields, like status - and not with custom fields. JQL isn't necessarily going to return what you want either - it's going to show you issues which were updated during that month, but not how many times they've done…

Hi @Abdul Mohamed The Status and the Resolution are separate fields: * Status shows what stage the issue is at within the workflow * Resolutions are usually used to show closure reason - eg. Done, Won't Do, Duplicate, etc This issue is resolved as "To Do", but this isn't a resolution based on the normal definition of the…

Hi @Poornima Sathishkumar In Plans, or on the Board? On a Board's view (Timeline is on the right-hand menu), this isn't possible at this stage. This is a "basic" view of your issues. You can only filter by Components. On a Plan (i.e via Plans on the top navigation bar) this is possible: * Select View Settings near the…

Awesome, glad it works :) Could you accept this answer if possible? It indicates to others who find this question in future that this answer can help them too :) Ste

Hi @Abdul Mohamed Is the issue resolved though? In Cloud, this is indicated on the main issue view by a green tick next to the status, and a word (eg. Done). If yes, the issue is resolved even if it's not in a "Done" status. This usually means you have the ability to reopen issues in your workflow, but you haven't added a…

In the Edit Issue action, you've used TeamsInvolved... {{#TeamsInvolved.split(",")}}{"value":"{{.}}"}{{^last}},{{/}}{{/}} ...instead of the variable you created, so it should be... {{#AllTeams.split(",")}}{"value":"{{.}}"}{{^last}},{{/}}{{/}} Ste 

You're welcome :) If these worked, could you accept this answer? This indicates to others who find this question in future that this answer can help them too :) Ste

Hi @David Perry As in, you want to create 2000 labels in Jira so they can be used on a Project? If yes, a CSV import will read one label per column. So you could... * Use a CSV to create one issue (as you need to upload at least one) * Set the required parameters (Summary, etc) * Create a range of columns, all entitled…

Hi @parnchat_tr As far as I know, yes. But I'd recommend trialling Premium, using the free trial on offer at the moment :) - then you can try this using a separate "guest" account. Ste

Hi @JensH It should align to your tier if you're on annual (as far as I know). If on monthly, the amount of executions should increase immediately when you add an additional user. Is this a one-off though? If not, I'd recommend getting some assistance to see if there's alternative methods of doing these tasks, or ways to…

Hi @Christopher Atkinson I'm not saying it is this, but there's a space missing in the second one, with the smart value I used being {{#lookupIssues}}{{#customfield_10001}}{{name}}; {{/}}{{/}} There's a space after the ; - but, I removed the space in my rule and the rule continued to work correctly. --- Perhaps provide a…

Hi @parnchat_tr This help page answers one of these questions... What can a guest do? A guest is a normal board member by default and can make changes to the board just like other normal board members. Premium and Enterprise Workspaces can also turn a guest into a read-only observer for more granular control over a guest's…

Hi @Michał Pacewski You shouldn't need the "fields" inbetween these smart values. --- WorkRatio: * The smart value is missing the s on fields, but {{issue.workRatio}} should work Summary: * {{issue.Summary}} should work Issue URL / Key: * I'd combine these using a hyperlink - try this:* <a href="{{url}}">{{issue.key}}</a>…

Hi @Angie Laurent I'd check the questions from Trudy and Susanna first, any thoughts on these? Ste

The second Log Action looks incorrect, {{TeamList.split("; ").distinct.join(",")}} should change the list... * From: Team 4; Team 5; Team 3... * Into: Team 4,Team 5,Team 3 Can you send a screenshot of the two Variable creation actions? Ste

Hi @Asiya fathima Is the user also added as a Customer in the JSM Project? Or just available in the Crowd/Jira setup? Ste

Hi @Miguel Angel Sánchez Pérez It might be worth asking support for help with this one! Contact them here - https://trello.com/contact Ste