Ste Wright Community Champion

Hi @Fahad Mubarik Can you clarify the logic for this? For example, is it the user who moves an issue from the Backlog to a Sprint should be assigned the issue? --- If yes, this might work (although it's not foolproof): * Trigger: Field value changed* Fields to monitor = Sprint * Change type = Value added * Action: Lookup…

Hi @Fahad Mubarik Automation can check post-creation for duplicate issues or field values - then take action (eg. close the duplicate, delete it, etc). What parameters dictate if an issue is a duplicate? And what would you like to happen to the duplicate once identified? Ste

Hi @prasad biddika This should work: * Trigger: Issue created * Action: Lookup issues* JQL - JIL = {{triggerissue.JIL}} * Condition: {{smart values}} condition* First value = {{lookupIssues.size|0}} * Condition = greater than * Second value = 1 * Action: Transition Issue* Destination status = Closed --- The rule: *…

Hi @Grace :D This might be possible, but it could be somewhat complex. Can I clarify the logic here, as a good first question - why would this be needed? Why couldn't a user just view the comment in the Sub-task? Ste

Hi @Mark Higgins I've not seen a similar setting before; you could check out what the JSM document on the accessibility page states? See that page here: https://www.atlassian.com/accessibility What specifically though is the concern from a colour perspective? Perhaps we can suggest alternative/custom approaches that could…

Hi @Andrew I don't see that on my instances, even if I add in spaces to a comment. Is this happening for everyone on your instance, or just you? Have you tried a different browser or device to see if the behaviour replicates? Ste

Hi @Mircea Craciun Seems like it's not possible at this stage; see this help page... Currently, you can only create custom "standard" issue types. You can't create custom "parent" or "subtask" issue types. There is a feature request you can check out for this - JSWCLOUD-20901 - but in the meantime, to use custom sub-task…

Hi @valerio.cipro Are you a Billing Admin for your Organization? It might be the user who set up the instance. You should still have access as an Org Admin to limited billing information - but Billing Admins do have more. See more information on this help…

Hi @Mircea Craciun Based on the final screenshot, that looks like a Team-managed Project. These don't use the Issue Type Scheme like a Company-managed one, and you need to simply add the Issue Type directly into the Project screen. On that last screenshot you will see a button below "Subtask" - + Add issue type You should…

Hi @Ammar Esmaeel There shouldn't be a need to duplicate the ticket; the one submitted should be able to remain as the customer one, accessible via the portal. You have two options for the creation of the tasks: * Create Sub-tasks within the submitted ticket * Clone the ticket into tasks, either in the same JSM Project, or…

Hi @Angelica Magnusson Welcome to the Community! Not all guests are billable; it depends on the type of guest. The rule is... * Free Guest: A user who is invited to a single board, thus is a single-board guest * Billable Guest: A user who is a guest on 2+ boards Billable guests are billed at the same rate as a normal…

Hi @Christopher Parker Welcome to the Community! Could you provide your current rule, so we can review/refine? That way, we can ensure we work to your specific needs, rather than make assumptions :) It'd be good to understand the current rule including trigger, conditions, and actions. Ste

Hi @박성민(학해) Can I clarify the logic here? * You want to query issues in Projects A/B * Search for different field values based in Project A/B ...is this correct? --- Is this an either/or scenario? For example: * Find all issues in Project A which are Stories or Bugs, OR * Find all issues in Project B where Priority is High…

Hi @Chaitanya Veldandi Welcome to the Community! Can I confirm this is an Atlassian question? Or is this in relation to HID (i.e HID Global)? I wonder if this is a question you need to ask your internal IT Support team? This is a global, public forum, rather than a specific help centre for any particular company :) Ste

Hi @Ginés Alarcos You'll need to be a Workspace Admin, and then... * Go to Trello Home * For your Workspace, select Billing * Under the "Change Subscription" header select Explore plans * Choose Standard Note: You will lose some features when downgrading, and you will need to wait until the end of the current subscription…

Hi @RAJESHPEDDARLAUK You need an account per user. Aside from traceability issues - eg. * It won't be clear who is assigned * It'll be impossible to tell who made a modification - eg. if someone changes a status, or adds a comment * ...etc ...it would also be in breach of Atlassian's terms of service (which you agree to…

Hi @Jenna Cusworth-Bolger Welcome to the Community; sorry to see this is happening! A few questions... * Do you have other users on Trello? If yes, is this happening for everyone? * Are you on a paid plan? * Have you tried...* Different browser(s) * Incognito mode * Different device(s) * ...to see if this changes things?…

Hi @Eicnam AAS Welcome to the Community! Just to let you know, I've removed the user's email address. This is a public forum, and it's best not to post personal information on here. In terms of your request - are you a Site Admin looking for assistance? Or requesting reactivation from your Administrators? If you are an…

Hi @Karl Mentzer @Miguel GONZALEZ ROMERO The post was edited above, it's now available for all customers :) Ste

Hi @Lauren W Have you tried the initial checks above? What was the outcome? Ste

Hi @Nicolly Moreira Have you tried contacting support? - https://trello.com/contact Ste --- And in Portuguese, according to Google Translate... Você já tentou entrar em contato com o suporte? - https://trello.com/contact

There is a suggestion for this; check out CONFCLOUD-71449 Ste

Hi @Jack Richens Check the audit log, and see what the error message is. If you need help on how to rectify it, please provide the error message here :) Ste

Hi @Hast_ Angi There are suggestions for this, check out JSWCLOUD-19633 / JPOSERVER-1725 Ste

Hi @Mark Roberts Not necessarily, I assume it works for other users on the same connection? I'd try some different actions to see if it limits down the issue - for example different... * Connections * Devices * Browsers (including incognito) ...and see if this helps confirm the problem to rectify :) Ste

Hi @Ander Baher Project Ops See this help page: https://developer.atlassian.com/server/jira/platform/jira-mobile-connect-4653058/ Ste

No worries! If this answer did help, could you accept it? Ste

Great tips @Andreas Springer _Seibert Group_ - adding these to my own list of things to bring! Ste

Hi @Epimetheus Once you've typed "@", press "Esc" and it should remove the mention highlighting. Ste

Hi @Nayeemuddin Khan It looks like Trello is on FedRamp, see: https://www.atlassian.com/trust/compliance/resources/fedramp There's also a few Community posts on this... * https://community.atlassian.com/t5/Trust-Security-articles/Atlassian-s-path-to-FedRAMP-previous-updates/ba-p/2193560 *…