Ste Wright Community Champion

Hi @Crystal Rouse You can't modify the name of the Summary field natively. I'd also be cautious if you do an alternative way - for two reasons... * It can have unexpected results * It's a core feature of Atlassian's Jira platform Every issue is going to need a Summary (or "title") - I think it's better to coach users on…

Hi @Chinaecherem Nwaubani This isn't native behaviour for the App. Is there a reason each department can't have it's own board? Just asking the initial, simple question :) Ste

Hi @Mark Bierman It states that support ran out in the message you've quoted: ...it will continue to receive security and bug fixes until the end of support date on February 15, 2024. ^ Essentially, beyond Feb 15th your maintenance has expired, and therefore you can't receive new versions. You also can't renew your…

Hi @Mark Bierman You can't - the product is EOL. You need to migrate/upgrade to Data Center in the interim, if you'd like to continue installing new software versions. Ste

Hi @Fransie Dennee It depends on the plan-level... * Standard/Premium: These are per Workspace, so you'd need to upgrade both Workspaces to take advantage of the paid features (including more than 10 collaborators) * Enterprise: This pricing is per user. You can then have unlimited Workspaces within your plan This is…

Hi @Crystal Rouse Not directly; field-level security is not available in Jira. Natively, alternatives include (in Jira Software)... * Use a Workflow for this; you could have a separate transition that only specific users/groups can use, and then have a screen which has these fields on it on that transition (rather than…

Hi @Elizabeth Butler I removed your other question as it was a duplicate of this one :) --- This is possible, but a few questions first... * What triggers the "days passed" rule? You'll need two dates to compare - so is it Start Date and Resolved Date, for example? * Do you want to display the number of days as a number,…

Hi @Manav Shah You mention below you already have 1,000 tickets - could you... * Use Automation to populate them with a piece of metadata, using the 5% option above, and then... * Use a second rule to create a set of issues based on that metadata. ...? This would allow you to apply the logic to the whole data set and…

Hi @Onur Cevik You can't provide access to a Timeline (either in Plans or on a Board) to a user without a license - all users need a license to access a non-public instance (i.e one the whole internet could see). There are feature requests for this though, check out... * JSWCLOUD-25356 - board-based timeline *…

Hi @[deleted] Not a problem, I understand your frustration. I'd still contact support, but I've also mentioned it to Atlassian via another route, just in case that helps :) Ste

Hi @sophiane barchiche Are you referring to one of these Apps... * https://marketplace.atlassian.com/apps/1230773/copilot-for-confluence?hosting=cloud&tab=overview * https://marketplace.atlassian.com/apps/1230908/copilot-chatgpt-4-for-confluence?hosting=cloud&tab=overview ...? If yes, it seems both of these are Cloud-only…

Hi @Jesse Scott I gave this a go following instructions to disable emojis on this page, and also found it didn't disable them. However, Ctrl/Cmnd+Z does work after an emoji has been inserted. There is a suggestion for this to be allowed without turning off all other shortcuts, see CONFCLOUD-71992 - but I'd also... *…

Hi @Raluca Parascanu Once a Trello instance is upgraded, any user who is allowed to invite or add members to Trello can do so. The upgrade is applied to the Workspace, not a single user. Ste

Hi @Michał Kwieciński Just confirming that it is possible to use Google Workspace without Atlassian Access - see here: https://support.atlassian.com/provisioning-users/docs/connect-to-g-suite/ It has limits of course, but I assume you're aware of those if you were using it previously without Access. Ste

Hi @Ashley, @Josh I assume your users are on the new issue search? If yes, this feature isn't available in the menu anymore it seems. Your users can still switch back to the old issue search for now, where the options are still available: * In the upper-right corner, select the breadcrumbs (...), next to "Export" *…

Hi @Luis Marcilla This is a known issue, which has been noted by an Atlassian Team Member on this question: https://community.atlassian.com/t5/Jira-Software-questions/Incorrect-quot-No-users-left-quot-notification/qaq-p/2655508 I'll close this one, but feel free to make a comment on the linked question or watch it, to…

Hi @Vishnu Vardhan Chenna Is this a new instance? Or a trial instance of Enterprise? Reading the error, it seems it could be due to an active trial, or that your sending limit is still increasing. I'd also contact Atlassian Support though and request they lift the limit - they should be able to assist here :) Ste

Hi @Jean Oreilly Assuming you are a Jira Product Admin, you should be able to create a Company-managed Project: * Go to Projects (top navigation bar) > Create project * Select Software developments from the template list on the left-hand side * Select Kanban, and then the blue Use template button * Select to create a…

Hi @Megan F. It's not going to work as @Trudy P Claspill has mentioned because Boards in Team-managed Projects are singular - so you can't "move" an issue to a Board in a different Project. --- If using a Company-managed Board isn't preferable, an alternative would be to clone the issue into the other Project instead. For…

Hi @Kapil Pendse This is a known issue, which has been noted by an Atlassian Team Member on this question: https://community.atlassian.com/t5/Jira-Software-questions/Incorrect-quot-No-users-left-quot-notification/qaq-p/2655508 I'll close this one, but feel free to make a comment on the linked question or watch it, to…

Hi @김화영, @Asha Goyal This is a known issue, which has been noted by an Atlassian Team Member on this question: https://community.atlassian.com/t5/Jira-Software-questions/Incorrect-quot-No-users-left-quot-notification/qaq-p/2655508 I'll close this one, but feel free to make a comment on the linked question or watch it, to…

Hi @SpeedMax IO, @Roberto Icardi This is a known issue, which has been noted by an Atlassian Team Member on this question: https://community.atlassian.com/t5/Jira-Software-questions/Incorrect-quot-No-users-left-quot-notification/qaq-p/2655508 I'll close this one, but feel free to make a comment on the linked question or…

Hi @Brennon Martin This is a known issue, which has been noted by an Atlassian Team Member on this question: https://community.atlassian.com/t5/Jira-Software-questions/Incorrect-quot-No-users-left-quot-notification/qaq-p/2655508 I'll close this one, but feel free to make a comment on the linked question or watch it, to…

Hi @João Cunha You can do this natively, but you need to have metadata randomly added to tickets throughout the month you can then refer to in the rule. It uses similar logic.. * Trigger: Issue transitioned * Action: Create variable* Name = RandomNumber * Smart value = {{#=}}CEILING(RANDOM()*10){{/}} * Condition: {{smart…

Hi @Manav Shah I assume you're trying to use the logic in this answer? If yes, it's not an exact science - you're effectively giving the rule a 5% chance of passing the condition, but it's not a guarantee that it'll be 5% exactly. I also don't think you need to use "Lookup Issues" for this, as it's not based on a set of…

Hi @Paolo Garofalo The throttling isn't referencing your JQL in the Condition, it's referencing the Trigger (next to the green circle) - which I assume is "Multiple issue events" You could change this Trigger to "Issue Transitioned" which is specifically for status transitions, rather than any update to the Project. --- In…

Hi @Mihir Vibhu You should be able to do it using a smart value and a variable, although it does assume the key is entered correctly each time. How do you guarantee the key is correct each time (given users are already using links)? This is why I think teaching users how to use the platform's features is a better option.…

Hi @Robert Kneip This isn't possible at this stage, although there are feature requests for similar functionality - check out: * JSDCLOUD-6988 * JSDCLOUD-6989 --- If the Approver is a licensed Jira user, you could probably create a native workaround for this (although, it's not ideal)... * Create 2 Statuses for the…

Hi @Jesse Scott This doesn't happen for me with "B:" - does :) still turn into a smiley face? Is this happening in a specific location - eg. page editing, or comments? And also - does this happen on other browsers, or in incognito mode? Or is this on a specific device? Ste

Hi @Denis Corlier All rows need an Issue ID, so ensure Sub-tasks have them also. And all IDs should be unique. --- The setup should then be like this (which it might already be): Issue Type Issue ID Parent ID Summary Task 1 Task 1 Sub-task 21 Sub-task 1 Sub-task 31Sub-task 2 Ste