Ste Wright Community Champion

Hi @Gilad Drori It doesn't have to be a Group account - it could be a generic email that isn't assigned to a specific user. But yes, it would need to be an Admin in both. Ste

Hi @sven deturck I agree that having 2 bugs feels unnecessary - it's a duplicate you need to keep updated. I would either... * Filter Bugs from the Product Project into each team's backlog - eg. set the "Team" field to the team who will be fixing the Bug, and include these parameters in their board filter * Create a…

Hi @Mithra Upadrasta, AnilKumar Not natively; Automation Rules can't send burndown charts. You could send a list of open issues, or three lists of issues split via Status Category? But not in a graph form. --- If the aim is to share this information with external users (i.e not in Jira) - you might be able to do this with…

Hi @Yathisha N For (1), default issue type is only one part of the logic - it's used in a new user session, or for new users who haven't created an issue yet. The Issue Types are displayed based on this rationale... * Most recently used issue type in user session * Default issue type in the issue type scheme * Ordering of…

Hi @Irina Harutiunian Smart values for development can be found here: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-development/ Ste

Hi @Evelyn Hale Can you clarify what the charge is for? Does it mention that on your bank statement as a reference or similar? This is in the Atlas section - is it for Atlas? Or is it a general charge for Atlassian? Ste

Hi @Jack Nicholls Can I clarify why you need 2 triggers? What is the "issue created" trigger being used for in this instance? --- I don't know all the specifics you need here, but the rule might look something like this... * Trigger: Scheduled* Run rule every = 1 Days * Run a JQL search... = TRUE (check box) * JQL…

Hi @T You can't do this - for the login-free portal, customers can... * Create tickets * Communicate via email once created (i.e without accessing the portal) ...but, they cannot view the issue in the portal. To do this, they'll need to create an account so all of their tickets (past/present) are linked together under…

Hi @Leo Appfire is a Marketplace vendor - so it's not owned by Atlassian. If opting out via the email isn't working, you're best to contact Appfire directly to discuss this - their contact details can be found on their Marketplace vendor page, on the right-hand side. --- For Atlassian, you can review email and privacy…

Hi @Flavie Henry You can sort of do this natively using Automation. You can't block the creation, but you could notify a user after creation, and/or delete the issue. This rule will... * Trigger if an issue is created * Lookup the issues based on a specific parameter in JQL * Compare if the size of the looked up issues is…

Hi @Vishnu Vardhan Chenna Not that I know of, but this could be classed as a "new instance" if you created the sandbox recently? Ste

Hi @Darren They're stored separately (and, in Issue History) as Sprints aren't tied to a Board - they're just created there. As far as I know the "Sprint" data in the Sprint Report is coming from any issue that has one of those Sprints assigned - so if they're old Sprints which were never used, it might be quite hard to…

Hi @Samuel Kolloch The Lookup Issues parameter shouldn't be necessary - you're not looking for the total SUM of the time spent, just to add the last logged time to the Epic (if I've understood correctly). The rule should look like this... * Trigger: Work logged * Condition: Issue fields condition* Field = Issue Type *…

You can also see links to apply for discounts on this page - https://support.atlassian.com/trello/docs/non-profit-and-educational-discounts/ Ste

You can also see a comment on how this functionality works here, in a previous reported Bug. Ste

Hi @Mackenzie Albitz I'd contact Atlassian Support for help with this one - https://support.atlassian.com/contact/#/ This is because the legacy editor is likely used by quite a small number of users these days. --- I did try this on a legacy page though, and it still works for me. I can still drag/drop the icon onto the…

Hi @Junayed Ahmed You want to hide the categories from the Portal view? I don't believe this is possible at this stage; there is a feature request for it though, check out JSDCLOUD-9304 Ste

Hi @Samantha Van Luchem It's possible your account was deactivated due to a lack of use - you can check here... * Go to https://admin.atlassian.com/ * Select your Org (if relevant) * On the top navigation bar, select Billing * Select Manage next to a product * On the Next Screen, select Subscriptions (even if it's already…

Hi @John Lord I don't know what the limits are (or if there are any) - but I've noticed some slowness on pages that have... * Large numbers of issue macros, or large results from them * Very large tables * Large numbers of macros running simultaneously --- This is to be expected with a SaaS product though - to ensure…

Hi @Ural Ikinci If these are Server products, then they should be perpetual - i.e whilst they're now EOL, you should still be able to access them. What error are you receiving when trying to access Jira/Confluence? --- If you are unable to move to Cloud, you can migrate/upgrade to Data Center which is still an on-prem…

Hi @Ivy Harrell This option is only available in Cloud; based on your screenshot I expect you're using Server or Data Center? There is a feature request to bring this to Server/DC - check out JRASERVER-76871 Ste

Hi @gmichalopoulos This was accepted just so it appears at the top of the answers for users to see :) Ste

Hi @Roberto Prieto Where on the page does it need to be visual? Aside from Alex's answer, one simple alternative might be to have those issues visualised using the Jira Issues macro You could set the parameters of the macro to specify all listed issues must have the label! Ste

Hi @Gilad Drori I wouldn't use a personal account for this. I would set up an account using a shared email - eg. itsupport@company.com - and use this for the Google Workspace connection. That way the connection isn't impacted by a user leaving the company. Ste

Hi @Elizabeth Butler You'd need to enter that date somewhere - so either... * Another date field, or... * Run the rule on a schedule - eg. once a day, and compare the date to "now" I'll detail below the steps to do this, including the prerequisites. There are a few options included so let me know if you have any questions.…

Hi @Caressa The error in the audit log states IAR-176 cannot move to the destination status, so either... * It's not a status on that issue type's workflow * There's no direct route to it (i.e a transition from the current status > Invoiced) * There's a condition, validator, or other workflow property stopping the…

Hi @Mark Bierman Its been released for on-premise versions, which includes Data Center (which isn't EOL). The information for the release is here, in the DC section: https://confluence.atlassian.com/doc/issues-resolved-in-8-5-7-1369276869.html I know the bugs are for "CONFSERVER" - but this also now relates to DC only. ---…

Hi @Bartosz Goździk You can try two different locations for this... * MAC: https://my.atlassian.com/billing/paidorders * Admin...* Go to https://admin.atlassian.com/ * Select Manage next to the appropriate product/site * On the left-hand side, select Billing history * Download from here --- A few notes on this... * You…

Hi @Vikash Kumar To grant users edit access to your Plan... * Select Plan settings from the left-hand menu * Next, select Permissions under the sub-title "Access Control" * Select which users can Edit your Plan from here. It might default to "All Plans" users - but you can modify this to "Restricted" and choose…

Hi @Kseniia Kozlova Your issues need to be in the most right-hand column to be considered "sprint complete" - it's not related to status, status category, or resolution. You can see confirmation of this…