Ste Wright Community Champion

Hi @Yousuf Al Rawahi If this is a Company-managed Project, you can hide Sub-tasks per department. You can use an Issue Security Scheme to do this: * Create a Scheme, and assign it to your Project * Create a Security Level per department, with a method to identify each department's users - eg. a Group, a Project Role, etc *…

Hi @Алексей Бешляга It's likely it's a browser extension blocking the functionality. Try disabling extensions and see if this clear the error. Ste

Hi @Vera Valshonok Can you clarify the need here? Is this to allow a Form to be added to a Jira issue? Or...? Ste

Hi @Yousuf Al Rawahi Not that I know of; the Form is visible to all users as an extension of the issue itself. What is the need here? Why are you looking to hide the form? Ste

Hi @Mutha, Poonam Does it happen on other issues with zip files? Or just this one? Ste

Hi @Nida khalid The certification course for ACP-620 (Managing Jira Projects for Cloud) comes with the exam. Once you schedule/pay for it, it should also provide you access to the course :) You can see the details here... * Products covered: Jira Software for Cloud * Timing: Your purchase of the course comes with an exam…

Hi @Calvin You can have two conditional sections based on one "master" field and different options selected - but you'd need two separate fields within the conditional sections as you can't re-use a field twice on one Form. If the field is linked to a Jira field, it will also show all options in the field, not just a…

Hi @Mutha, Poonam Does this happen for all issues with attachments, or just this one issue? --- I would try some simple things first - can you try... * Different issue(s)? * Different browser(s)? * Different device(s)? * Incognito Mode? ...and see if this works? --- Are the sizes of the attachments >1GB? If yes, it also…

Hi @Алексей Бешляга A few simple checks - could you try... * Different browser(s)? * Different device(s)? * Incognito mode? ...and see if this still happens? You can also try removing any filters you have set. Ste

Hi @Basel Almasri (PDF) Is this on the main issue search page (Filters > View all issues)? And are you on the new issue search view, or the old one? Because this option doesn't appear to work on the new view at this point. You can switch back to the old version to see more results: * Select the breadcrumbs (...) in the…

Hi @racheal.wingo Just to confirm, you want to modify how the Groups/Request Types show on the help portal? If yes - this isn't possible to customise natively. --- You might be able to find more customisation options on an App? Check out Apps such as... * Refined for Jira Service Management Cloud * Theme Extension for Jira…

Hi @Basel Almasri (PDF) To change this setting... * Go to Settings (cog icon in top-right) > System * Select Default user preferences from the left-hand menu (it's under the sub-title User Interface) * Edit the default values, and change the "Number of Issues displayed per Issue navigator page" Note: Increasing the number…

Hi @Vera Valshonok It would if the permission scheme is used across multiple Projects. In that instance, if you were going to use the permission scheme option, I would duplicate the existing scheme, make the change to it, then temporarily apply it to the Project you're migrating. Ste

Hi @C-Ramon.Alicea You could possibly use Automation for this, with two additional custom fields? It does depend on the parameters - my example below assumes the original date is the only important one. But you could do something like... * Create two custom fields - Original Expected Completion Date (Date Picker), and Date…

Hi @Jon Stewart Once you've setup a Free instance of Trello, you can get an estimate and then purchase Premium using these instructions: * Go to Trello's homepage * On the left-hand side, open the settings options next to your Workspace ("v" icon) * Select Settings * Next, on the left-hand side select Workspace settings >…

Hi @Teresa McElroy Trello doesn't have a phone number, but you can contact them via this form - https://trello.com/contact#/ Alternatively, if you have questions you're welcome to post them here and we'll do our best to help :) Ste

Hi @SUVARNA Dixit You can do this using the Admin tool "External System Import" - you need to upload one issue that contains all the options. As the options aren't already in the field, it will just add them from the upload. --- You need to create the field first, and then add the first option. Next, create a CSV file... *…

Hi @hyesunjin You will need to upgrade if you have more than 10 collaborators (guests and pending invitations included). You could always upgrade to Standard and see if it's sufficient for your needs. If not, you could then try Premium? However, you can also try Premium on a 14-day free trial - check it out…

Hi @Jithin Mathew All rows will need an Issue ID. Sub-tasks will then need a Parent ID, which should match the parent's Issue ID. --- The setup should be like this: Issue Type Issue ID Parent ID Summary Task 1 Task 1 Sub-task 21 Sub-task 1 Sub-task 31Sub-task 2 --- Then the Sub-tasks should upload in the correct parent :)…

Hi @Алексей Бешляга What does the error say? A screenshot here might be beneficial :) Ste

Hi @Алексей Бешляга Is this happening on all boards, or just this one? Is the "+Add Card" button available at the bottom of a list? And what role do you hold on this board? Ste

Hi @Vera Valshonok You could restrict access to it, or hide it, during migration? You can see how to do that here... * Limit Visibility: https://confluence.atlassian.com/jirakb/limit-jira-service-management-visibility-to-customers-on-portal-779160886.html * Hide…

Hi @jiratickets This can be done via Automation - the rule would look something like this... * Trigger: Issue created * Condition: Issue fields condition* Field = Issue Type * Condition = is not one of * Value = Epic, Sub-task * Action: Edit issue* Field = Parent* Value = <insert Epic's issue key here> --- This rule does…

Hi @Leena Pratheepan I found a workaround using Automation --- Custom Field * I created a new global short text custom field - Parent Key (Text) * Added the field to the Project's screen (at minimum, the create screen) * Took note of the Custom Field's ID* Select the breadcrumbs (...) on the right-hand side of the row, and…

Hi @Laura Cajade For educational pricing, check out this help page, and this FAQ answer on academic discounts. At present, eligible academic institutions can get 50% off Trello. More information on applying for academic licensing can be found on this FAQ answer, and this page --- You should also check out... * Board…

Hi @Ivan Bogdanovic What field type is "Tagged Users"? Is it not possible to use Watchers? Or, use the Notification Scheme to send the comments to the relevant users? Ste

Hi @Nathan Winspear Are you sure the user you're trying to select is in the "Finance Approvers" Group? You can only select a user as the default that is in a Group included in the user filtering. I tested this; I tried a Group... * I'm not in - I couldn't select myself (and the field didn't show any error) * I am in - and…

Hi @Vishnu Vardhan Chenna Only other thing I can think of is that sandboxes could have lower limits as they're non-prod environments. But I'd contact support, and see what they say :) - https://support.atlassian.com/contact/#/ Ste

Thanks Bill :) Ste

No worries :) If this did help, could you accept this answer? It helps others who find the question in future know it can help them too! Ste