Ste Wright Community Champion

Hi @Didier Chavanne Server/DC and Cloud both have the same standard hierarchy, which is Epic > Story > Sub-Task. If you had a modified hierarchy on Server, it'll have either been via an app or possibly through internal modification. In Cloud your options are mainly Apps - such as Advanced Roadmaps for Jira (comes bundled…

Hi @Alisson Santos Have you considered Advanced Roadmaps for Jira? This is a product which is available with Jira Cloud Premium. It helps to map out all the work across multiple projects, forecast release dates and manage your team's capacity and dependencies with other teams/projects. There's a good amount of information…

Hi @Liz Porritt I don't believe it's possible to. Because Sprints are project-based permissions, without any projects in your filter Jira is assuming an issue could be received from any project - that means that only a user with sprint-based permissions in every project can take action on the boards. I would advise looking…

Hi @Mahalakshmi Prasad There are a few different options depending on whether this is a new cloud site or an existing one - and if you're taking all the data from your existing Server or just some of it. A good page to start on is Plan Your Cloud Migration - this will guide you through the options depending on what your…

Hi @Eric Greco The Issue ID is just for mapping within the CSV file for Parent/Child - it won't set or override an actual ID in Jira, which is set automatically regardless of what's in the file. The ABC-193 would be an Issue Key, rather than an ID. I don't believe it will work the same using these and it could become…

Hi All, I appreciate this might not be as good as a fix, but there is a workaround you could try: * Go to your Next-Gen roadmap and filter the statuses to those you want to include * This will modify the URL to specify inclusions/exclusions - so copy the current URL with the filter applied * Add this URL as a side-bar…

Hi @Roger This isn't possible yet I'm afraid - there is an open suggestion to include this which you can vote/follow - see JSWCLOUD-17996 There is a workaround: * Go to your Next-Gen roadmap and filter the statuses to those you want to include * This will modify the URL to specify inclusions/exclusions - so copy the…

Hi @Mahalakshmi Prasad It'll be difficult to advise without some more information. It might be best though as its app-specific to contact the vendor - you can submit a support request to them via their support page in the Marketplace. Ste

Awesome - great to hear! If this answer helped you identify the issue, would you be able to press "Accept Answer"? This helps other users who locate this question know the solution worked! Ste

Hi @Ido Niv I would seek out another user in your instance who has Site Admin access. I'd check first that you still have Jira Software application access - you can be active on a site without application access, meaning all you can do is login but not see anything. To check this your Admin can: * Go to Jira Settings >…

Hi @Rafi Itskovich Just to confirm, when you go into Bulk Transition (Issue Search > Bulk Edit) you're not seeing the transition option of "Close"? It's likely in this instance you're either: * Missing a Permission: There are permissions for resolving (setting the resolution) and closing based on your project setup. See…

Hi @Roberto Sánchez Serrano You can do this - there's a few options: * Bulk Close (usually in sets of 1000) * CSV Import (Admin) * API Calls I'm going to cover the first two options - API Calls I have less expansive knowledge with! ------------------ Bulk Close: To do this, you'll need the right project permissions to…

Hi @Sebastian Mühleis Yes you're correct - because you don't create the project from scratch you don't get a board - and subsequently a board filter - for use with the new project. You have to create those manually after the project with shared configuration is created. Ste

Hi @Nivedita Boards are visual representations of filters - so you can modify the filter permissions which will in turn restrict access to the board. You'll need to be a Board Admin and the owner of the filter - then: * On your Board go to Options (3-dots icon in top-right) > Board Settings * Select General from the…

Hi @Dany Abou Asali Not that I know of in Cloud - using "Switch To" takes you in Jira back to the Projects list. A few alternatives: * Add a link to their project into the "Space Shortcuts" in Confluence - hover over this section in the left-hand navigation menu on a Confluence space and press the pencil to edit/add a new…

Hi @pooja nandal When you say restore an issue's version - what are you referring to? Are you looking to restore the parent issue to having no sub-tasks? As it'd be easiest to just archive/delete the created sub-tasks if so. Or are you looking to remove history from the issue - i.e the updated date, etc? It's possible but…

Hi @Alvin De Cruz At the moment it's not possible to modify the card layout in Next-Gen boards - the options are only available in Classic at the moment. You can have due date and priority. If configured as fields in your Next-Gen project and populated, they'll appear on your cards. You can vote/follow the ideas for this -…

Hi @Alex Hadden-Boyd What gadget on Jira or Confluence did you use for counting issues? Ste

No worries! If this worked for you, could you select "Accept Answer" above? :) - this helps other users know that the solution worked! Ste

Hi @Dany Abou Asali You'll need to be a Space Admin to do this - then: * Go to Space Settings on the left-hand menu * In Settings, select the tab "Integrations" * Press "Add Link" on the right-hand side, and select which Jira instance to use * In the pop-up, search and select the correct project * Press Create Ste

Hi @Jinlin Zhou You can choose to pay annually rather than monthly. On the pricing page there is a slider to change from monthly > annual - it is just below the "Compare plans below" slider, to the right of the monetary amount. If you choose to go to annual, it is based on user tiers as opposed to a set number of users.…

Hi @Deb Hypolite It should be possible to click/hold over an issue in the scope view, and drag-and-drop it into another position - is this what you're trying to achieve? If this doesn't work - can you confirm: * You have "Edit" permissions for the plan (via Plan Settings > Access Control > Permissions) * You're in a group…

Hi @Ido Niv When you say lose access to all modules - do you mean just projects? Or the application itself (IE you cannot access admin settings, etc)? And just to confirm, you're on the Free version? Ste

Hi @Eric Greco You can upload Epics, Stories and Sub-Tasks in the same CSV - the basic layout for just the hierarchical setup is: * Issue Type: Ensures issues are created in the right issue type * Epic Name: This is the name of your Epic * Epic Link: For Stories, the Epic Link should match the text in Epic Name - this…

Hi @Alex Hadden-Boyd Which gadget did you use in Jira for this? There are a set of Jira macros in Confluence Cloud - you can see if yours is available by: * Go to a Confluence Cloud page and press Edit * On the top navigation bar, select the "+" button and at the bottom of this drop-down, select "View More" * Select…

Hi @Sean McGuire For the example provided, it would likely be: project = "Hyper Care" and issuetype = Bug and creator = "Snow Integration User" ^ Whether this works is dependent on the use-case. Is this issues (and therefore the duplicate) being created in Jira from SNOW? Perhaps give this a go and let us know some more…

Hi @Sebastian Mühleis You had to reselect filters for boards? Or dashboards? To some extent there is a few other optional steps when creating from shared configuration - eg. there isn't a board created by default like with a non-shared configuration. But it's less steps than having to configure all the project…

Awesome! If this answer helped you, could you select "Accept Answer" above to verify this for other users who find this question? :) Ste

Hi @Amit Arora Can I confirm: * There is a project where there are "children" which are Epics below another issue type - are these linked using linked issues or the Advanced Roadmaps hierarchy? * Whether this is Cloud or Server/DC? Ste

Hi @[deleted] It should cycle through to "2 minutes ago" after a couple of minutes. It then goes through a set of "minutes / hours / days ago" for ~1 week - I'm not sure on the exact timeframe, its based off what I see in our instance. Whether it's possible to change will depend on your hosting type: * Server/DC: This has…