Ste Wright Community Champion

Hi @GIna Romero When you say Team Capacity, do you mean the team's velocity? If yes, on your board's side-menu, there is a Reports option - in here, you can find the Velocity Report. This will begin to populate as you start closing sprints. The report will use issue count by default - or use story points if you have…

Hi @Vaibhav The issue key is the "project key-number" - so in this case it is NSAWCP-10174 Ste

Hi @Casey_Jones If I've understood your need correctly: * Five Sub-tasks are created - 4 Yes, 1 No * When the 4 Yes Sub-tasks move to "Done"... * Change the field value on the parent from Yes > No If so, this is how I did it: * Trigger: Issue Transitioned = Done * Add a Branch: Set "Type of related issues" to Parent * Add…

Hi @Tyler Simecek You can hide it in the Field Configuration. You'll need to be a Jira Admin and then: * Go to Project Settings > Fields * Press the "Actions" button in the top-right corner, and select "Edit Fields" * Locate the Description field, and press "Hide" You can also access Field Configurations via Jira Settings…

Hi @Roja Gurram Did this issue appear in the swimlane on your board? This result points to: * Issues have not been cloned or not using the "Clone" option - they might be clones, but could have been manually created * Issues have been cloned and had their link type modified manually * There is a script, workflow condition…

Hi @Allende Hernández Llácer childIssuesOf is likely related to Advanced Roadmaps if not native (formerly Jira Portfolio). Aside from that, you would need an app which enhances JQL functions - for example ScriptRunner. This allows for JQL searches like: issueFunction in issuesInEpics("key = ABC-1") OR issueFunction in…

Hi @VACH SITC You can invite customers to Jira Service Desk Classic Projects at a project-level - see these instructions on how to complete this. For Next-Gen, I believe there is a "Customers" page where you invite users from. In regards to creation vs invites - this answer has a great explanation as to why it is designed…

Hi @Rajesh Ramankutty This answer is for a question with a similar issue - I would suggest trying this solution first. If this doesn't work, for app-specific errors it can be best to contact the vendor directly. From their Support Page on the Marketplace, you can view their documentation or contact their help desk. Ste

Hi @Alex Hoffman If you purchase a Server licence, the maintenance cost is 50% of the current full cost of purchasing a new Server licence for your user tier, at the point-in-time that you renew maintenance. The benefit of Cloud from a server perspective is that it is hosted by Atlassian, so you don't pay additional server…

Hi @Bruce Sisko Yes - Project Roles are managed at project-level within Jira, as opposed to via the user management side of platform access. As far as I know, if a user has access to Jira and to a specific project, a Project Admin can grant/revoke any project role for that user. Ste

Hi @Vaibhav It depends what you mean by Jira Link - are these Sub-tasks of the Story? Or issues at the same level which need to be linked via linked issues? ------------------ Linked Issues: * Create a new CSV file * You'll need these column headers at a minimum - Summary, Issue Type and the Link Type. The Link Type could…

Hi @Roja Gurram Perhaps a next step would be to check if "Reference" is the link type used during a clone. Clone an issue from your board and see what link type is used immediately after creation. If it is "clones", you can also refresh 10-15 seconds later and see if it changes at all (automation rules run just after…

Awesome :) - thanks for sharing, this will be useful for others users who find this question! Ste

Hi @Rachael LeCroy The aim of waiting longer was to see if it reverts to the Story for you like it does with me. I appreciate waiting that long each time wouldn't be ideal. I chose ~20-30 seconds as it shouldn't take that long, so it's more along the lines of a "maximum time" :) Ste

Awesome! If this helped, would it be possible to select "Accept Answer" above? This helps other users who locate this question know the solution worked! Ste

Hi @MeghaA Does one of these issues have sub-tasks - and one not? Usually, the list of sub-tasks (and the "+" button) would only show if the issue has at least one sub-task listed first - if you're using the Classic View in Cloud. Alternatively, you might want to check your permissions in the other project - do you have…

Hi @Alam Natively, no. You could just rename the sub-task issue type to "Task" - and remove it as standard issue type. But it would be treated as a sub-task issue type regardless of its name. Ste

Hi @Piotr Malinowski There isn't a project-level field for Due Date. You could control due dates a few other ways - for example... * Look for the latest due date in all issues in a project or... * Have issues below an Epic, which holds a due date or... * Have releases with an end date, which is the due date for completion…

Hi @Alam The standard hierarchy for Jira is Epic > Story > Sub-Task ------------ If you're looking to create a Sub-Task, on an issue's view page: * New View: Press the "Create subtask" button just under the issue's summary * Classic View: Press options (3-dots icon in top-right) and select "Create sub-task" You'll also…

Hi @Dave I'd think it would funnel through support as there would be lots of potential issues which could fall into multiple categories. I've sent the link to this question to one of their teams :) Ste

Hi @katt_zilla You can check the activity log on a board: * On the board, select "Show Menu" in the top-right corner * Click "Activity" at the bottom of the list ^ In here you can see who added who to the board. Not sure if it shows who left also, I couldn't find an activity example for that in our Trello - but it's the…

Hi @Roja Gurram You'd need to look in your instance for scripts, automation rules, groovy scripts, etc - that might be running (either on the platform, via workflow create post-functions, on apps or similar). One further thing you could check is whether the link type "cloners" has been modified to be "related to" as…

Hi @Kaja ChennakesavaRao Bachu Are you looking for all available status for Bugs within your project? Without Project Admin or Jira Admin, your options are limited to: * List: Go to a Bug's issue page, and click the status to see available statuses you can transition the Bug to next * View Workflow: If you have the correct…

Hi @kalaivanan S Can you provide screenshots of the two different boards' backlog view and the error you receive in regards to Sprint 1 being closed / the modified sprint name? Ste

Hi @pooja nandal Without an app, you'd need to make modifications to the change history in your database - see details on the Change History here. I would be very cautious doing this though - see this answer for some information on why this is a risk. You need to decide if modifications in your database are worth the risk…

Hi @Allende Hernández Llácer It depends on your hosting type: Cloud: parentEpic = ABC-1 ^ This will provide all stories / sub-tasks below one Epic Server: issue in childIssuesOf("ABC-1") ^ I believe this is native to Jira, but it might required Advanced Roadmaps - give it a try and let us know! You can include OR…

Hi @mvuelba Both options are possible. If this is Server or Cloud utilising Classic Boards, see below. If this is Cloud using Next-Gen, let us know :) For clarity below - to access board settings: * Server: Go to Board in the top-right and select "Configure" * Cloud: Go to Options (3-dots icon) in the top-right and select…

Hi @Linz To clarify, you want to see: * Tasks - which are related via a linked issue type of "split from" to... * Stories - which are the children of... * An Epic If this is the case, standard JQL can only search for the first part - there is no parameters for sub-queries. So searching for the Tasks would be: issueLinkType…

Hi @Andrey Shkel The organisation name can be anything I believe. Once you've setup your organisation and ensured both instances are within it, you should follow the steps to verify your domain so that you can manage access from one location. Ste

Hi @shirlei favaro Not that I know of on the current Trello UI. You could try using a Chrome Extension (from a third party) such as FlexyTrello Ste