Ste Wright Community Champion

Hi @Kevin Robles Can I clarify what you're looking to do? Are you looking to create a queue based on Assignee? If yes, you can create a custom queue: * In your JSM project, press Queues from the left-hand menu * Select New Queue * Give it a name * Enter the search parameters - for example: assignee = ABC * Choose the…

Hi @demetria Natively, Classic Projects can only be created by Jira Admins. This is because - unlike with Next-Gen projects - Classic Projects can have shared configuration such as workflows, screens, permissions, etc, that also require Jira Admin to update. There are some options using apps - see Delegated Project Creator…

Hi @Jason Hartshorn Not natively, you'd need an app - such as Automation for Jira. Assuming it's then possible to transition from Backlog > To Do in the workflow, you could: * Go to Project Settings > Automation * Press "Create Rule" in the top-right * For the rule...* Trigger: Issue Transitioned - set "To Status" to Done…

Hi @Ankit Mahajan In terms of Scriptrunner, make sure you're following the instructions for Cloud not Server, as these do differ. From what I understand above, you want to see: * All Stories with Pcode "A"... * That are children of Epics which... * Do not have a Pcode of "A" OR... * Have a component of "B" If yes,…

And translated, using Google Translate. Вы упомянули бизнес-класс выше; это вопрос Atlassian Access или Trello? Если это для Trello, чтобы отменить бизнес-класс, вы можете: * Перейти на вашу домашнюю страницу * Против команды, для которой вы активировали бизнес-класс, выберите Настройки. * Выберите вкладку Биллинг. *…

Hi @Светлана You mention Business Class above; is this an Atlassian Access question or Trello? If this is for Trello, to cancel Business Class you can: * Go to Home * Against the Team you've activated Business Class for, select Settings * Select the tab Billing * Select the hyperlink Cancel Business Class under the Cancel…

Hi @David Lee This might be a good question to ask the vendor. See their app's support page for links to their documentation, or contact options! Ste

Hi @Shane Flanagan This isn't really possible in Jira Cloud. It used to work by modifying the jira.table.cols.subtasks option in Advanced Settings - click here to see how - but that only works in the old issue view (which as of 31/03/2021, can no longer be your default view). There is a suggestion to bring it the new issue…

Hi @Suresh Masilamani Your guess is as good as ours, given the support page doesn't mention a date! You could ask Atlassian Support directly to see if they'll give you a timeframe? The temporary click-through though is per load of the issue, so it'd be better to just use the new view. What issues are you facing with it…

Hi @Ted I agree with @Charlie Misonne - if the user sends the email directly to the portal's email address, they'll receive the automated response. Otherwise, I'd encourage users to use the Help Desk. I'd either tell users that without using the help desk you can't offer assistance, or if that's too strong - at least…

Hi @Marcelo Chagas Welcome to the Community :) I would check out all that Atlassian University has to offer, alongside certifications. There is a great list of courses, some of which are free. This is a good starting place to learn the basics across a number of key Atlassian products. You could also create a free instance…

Hi @Phillip Talbot With JQL, you need to either have a field value to refer to, or have a JQL function which references the required need. You can do this with a field value in Jira Cloud without an app, although it will required a custom field and an automation rule. You'll need to be a Jira Admin for this. Custom Field:…

Hi @Phil Burke In Jira Service Management, you can share the ticket with other users via the Request Participants field. This can be Jira users, or just any another email address. You can do it one of two ways: * Agent View: Locate the ticket in Jira, find the field and modify it. Note that the user must exist in Jira, or…

Hi @Charles Nelaturi Traceability reports are not a native feature as far as I know. Is there an app you are using to do this reporting? Ste

Hi @Laura Giacoppo This could be either... * Discover: Apps which are being suggested to you. If this is the case, there will be "Discover" at the top of the list * Expired: Apps which you have trialled or paid for previously, but have now expired. If the app has expired, to remove it you'll need to be a Jira Admin, and…

Hi @Olive Sun Yes it would be page-based, rather than site-based. It's a workaround as opposed to an alternative :) Ste

Hi @Rick Olson As far as I know, you can't reference the team members, or their hours planned, in JQL. You couldn't return the team members or their hours as results either; JQL only searches for issues themselves. What is it you are specifically trying to achieve, as there might be an alternative? Ste

Hi @Eduardo Nava Can I clarify: * You have three sprints * These three sprints are all active (as they have dates set) * If an issue is created with a due date within the date range of Sprint 2, it gets added to Sprint 2 ^ If this is correct, what's the benefit of the sprints? Why not just have three boards filtered based…

HI @Olive Sun It depends what you mean by Information Banner. -------------- You can still add a Header or Footer site-wide, as seen on your screenshot. You could add the macro "Blog Posts" into the Header, and then use that to provide site-wide news? To do this: * Create/Pick a Space that all the Blogs will be made…

Hi @雅 高 You can do this using JQL's history functions, but can I clarify what you want to see, is it: * Any issue that is or was "In Testing" in the last 7 days or... * Any issue that was transitioned to "In Testing" in the last 7 days There is an important distinction here. ---------------- If you want to see all issues…

Hi @Darshan Rajgor Natively, your options are: * Sub-Task: Create a sub-task type of Bug, and make it the child of a Story. * Issue Links: Link a Bug to Story, to show that it "blocks" delivery of the Story I prefer Issue Links as it shows that whilst a Bug might be a dependency for a Story, the work to analyse, fix and…

Hi @Mircea Braescu I would have both the original estimates and tracked time on the sub-task level or the parent-level - not both. When you check Include subtasks it pulls both the estimates and time entered from the sub-task layer and summaries it up to the parent. But this does not replace the ability to separately track…

Awesome, I didn't locate this one - nice find :) Ste

Hi @Reinhard Unger I tested this on our instance and found like yourself, the "Next unreleased version" doesn't activate. I looked through the list of Automation bugs on JAC, and could not locate a bug for this. I would advise raising your own bug via the dashboard. In the meantime, I did find that it still works if you…

Hi @Heilani Israel Vous pouvez choisir de changer votre langue dans Trello. Le français est disponible; pour voir comment faire cela, consultez Changing your language in Trello. Ste

Hi @Jasmin Laroche The Sprint Report will be available from the start of a sprint - and will continue to run and record actions until you close it (even if the end date has passed). It would only impact the new sprint if you had moved an issue from the previous sprint into the new sprint - otherwise, it would continue to…

Hi @Jessica CAURO I'd consider whether a tool is necessary - you could: * Add custom date fields to track when an installation is taking place * When a date is agreed upon, enter it into the appropriate field * Visualise this data through a dashboard and/or Confluence to show a technician what they've got coming up today,…

Hi @Reinhard Unger Is it working for you again now? Ste

Hi @Sarah Shepard The main restriction is this is an issue creator, rather than issue updater. But there are also some fields you cannot upload to as a user - for example, when I last used this status could not be set as you cannot transition issues during creation. The rules of creation still apply whether it is a single…

Hi @Meital Adir I would consider using the Condition Related Issues Condition If you select Sub-tasks as the related issue, you could set the condition to: * Are not present - so the rule should not run if there are Sub-tasks * All match specified JQL - if the manual trigger created a set of Sub-tasks which could be in…