Ste Wright Community Champion

Hi @[deleted] The CSV export available via Export > Export Excel CSV (current fields), should also reflect the filter. Can you try using this option and see if it it also has the fields as empty? Ste

No worries Simon. Let us know what you decide! Ste

Hi @JJ Arnold It'd be good to take a look at JQL filter for your board - you can find this as a Board Admin... * On the board, press the 3-dots icon in the top-right corner * Go to Board Settings > General * Filter Query is on this page Also, could you double-check you have Epics? Are they within the same Jira Project, or…

Hi @Gnanabaskar If there's a tab, it's because the screen has one configured. You'll usually need to be a Product/Org Admin to fix this. Then I would... * Go to your Project, into Project Settings * Select Screens from the left-hand menu * Open the relevant Screen Scheme for this Issue Type, and choose the Screen * Go to…

Hi @Shirly Tsang I don't know this specific answer - but have you tried contacting the vendor for help? You can contact them from the support tab in their Marketplace listing: * Go to the App's listing * Choose the Support tab…

Hi @Chris Drumgoole It's not an option at present. It used to be possible to modify the data available on the Sub-task summary - but it doesn't work in the newer issue view in either Project type. I would suggesting you view/vote for this feature - JRACLOUD-70206 - and mention your use case. Or, if you feel this is a…

Hi @Steven Lees-Smith Not that I know of for that method - it's just a case of replicating the teams between OpsGenie and the custom field manually. Ste

Hi @Albert Kim-Darov Are you using Automation for Jira? If so, I'd suggest something like... * Trigger: Field Value Changed - Calendar Start Date * Condition: If/Else Block* Sub-Condition: JQL Condition* JQL: "Calendar Start Date" > 2022-03-20 and "Calendar Start Date < 2022-03-28 * Action: Edit Issue - Fix Versions:…

Hi @GregPearson It's to do with how Microsoft Word formats text, and how Jira does. Jira uses wiki markdown, which doesn't match Word - so that's why it's happening. Your options are... * Converter: Look for a markdown converter, and copy text from Word into it, before copying into Jira * Save: Look if it's possible to…

Hi @Tim Schulz The Issue Collector needs a Reporter to be set, which can either be... * The submitter, if their email matches a user with platform access, who has create issue permissions for this project or... * An identified default user, used if no match is found (who needs the appropriate access to create issues in the…

Hi @Brett Geibel Are you looking to limit log work entirely for Epic and Sub-task - or only via Tempo? Given this is a Tempo question, it might also be worthwhile getting their direct help - you can contact the vendor via their support page in Marketplace: * Go to Tempo's listing * Select the Support…

Hi @Dolly Kirubavathi You mention Table Transformer, which isn't usually a native feature. Are you using an App to allow for this to happen? If so, which one? Ste

Hi @JJ Arnold There's a few possible issues here. Can I clarify... * What type of Project is this - is it Company-managed or Team-managed? Is it a Work Management or Software type? * Is there an error when viewing the Roadmap, or is it just empty? A screenshot of your board, and your roadmap, would be greatly beneficial :)…

Hi @Myeisha Anderson Is this using... * Halp - https://www.atlassian.com/software/halp? * Jira Service Management? * or a direct Jira/Slack integration? What's happening when the user tries to create a ticket? If it's (3) - I'd recommend first checking Project Permissions - if users are self-creating accounts, but the…

Hi @[deleted] It'd be good to get some extra details here. Could you clarify... * What steps you're taking to search, then export, the data * What types of fields are listed for export A screenshot of both your search parameters, and the exported file, would be very useful here! Ste

Hi @Simon Rasmussen There is some documentation for more advanced Issue Collector functionality - for example, see this help page which might have some helpful snippets. Unless this is being pre-built into sites though as intended - I'd consider an alternative. For example, you could use Jira Service Management. You could…

Hi @Jason Michaud If it's a Service Management Project, does every user need the option to create Issues from the internal view? Or just the portal? There's a difference here between... * Allowing all users to see the agent view, where that option is available * Allowing all users to make requests via the customer portal…

Hi @Gertie It's often easier to contact the vendor directly for these types of queries. To do this... * Go to the App's Marketplace listing * Select the Support tab * On the right-hand side, use one of their contact options to request assistance Let us know if you find a resolution! Ste

No worries! If this answered your question, could you accept the answer? This helps other users who locate this question know this answer helped! Ste

Hi @Alex Ferreira Only if they're mapped to actual fields in Jira (on the form, this is classed as Linked Jira Field). Smart values in email automation need a Jira field to reference - Form fields (i.e only available on the form itself, not linked to a Jira field) are not possible to use in automation. There is a feature…

Hi @roovy I'm not sure, it's not something I've tried before - but check out these links... * Confluence REST API * Activity Streams (this is from 2017 though, and looks like it's for Server/DC) ...which might help find a way to do this! Ste

Hi @Aaron Merritt It's likely the contents of the page/table if it's only happening on that one - there might be some limitation or clashing functionality create the issue. Usually, it is only Product Admins who can contact Atlassian. Could you get one of your Confluence Admins to send the bug on your behalf? Ste

No problems @alex.webber ! Could you accept the answers that helped you fix this problem? Accepting answers helps other users who locate this question know these are resolutions! Ste

Awesome, glad it helps! I'd also check out Cloud-to-Cloud migrations for the future: https://support.atlassian.com/migration/docs/perform-a-cloud-to-cloud-migration-for-jira/ It's only in Jira for now, but can make passing the data between your main instance, and any new instances you create, easier :) Ste

Hi @Alex Chen There is one alternative, but it's not available in Team-managed Projects. Natively, it's still possible to set a default value at creation using wiki markup using Company-managed Projects' custom fields. So you could set a table like this in the create screen... Please, fill the table below: ||Head 1||Head…

Hi @Gretchen Coghill There are differences between the two platforms - they are separate products! For example, another difference is Data Center's Advanced Roadmaps has Programs - to help you track status/progress across multiple Plans. This feature isn't available in Cloud. Ste

Hi @Alex Chen In Team-managed Projects... * Tables are available when creating/editing an Issue... * ...but not available when setting a default description (i.e an Issue template) It looks like there are some other limitations also - default description also doesn't have coloured text, attachments, dates, or status icons.…

Hi @Alvaro Castillo This is a strange one, I can't find it in any of my instances either. I'd usually refer you to https://support.atlassian.com/ next - but it looks like you're on a Free instance? Given this, I've referred it to Atlassian directly for them to review :) Ste

No worries! If this answer was correct, could you press Accept Answer above my post? This helps other users know this is the right answer :) Ste

No worries, glad it helped! If this answers your query, could you press the Accept Answer button above my post? This helps others understand this was the correct, or a helpful, answer. Ste