Ste Wright Community Champion

Hi @Peter Cary When you say integrate them - what do you mean? What data is passing between them? It's very possible, but how, and what might be a gotcha, depends on the scenario Ste

Hi @[deleted] Usually, you'd use Automation to manage this - for example... * Trigger: Field A updated * Condition: Field A and B are both populated * Action: Edit Field C - set value based on a smart value math calculation See these help documents for more information. If you need more assistance with the specifics of the…

Hi @Riho Fujiki Not natively - what kind of field is (B) though? If you could give us more specifics about this scenario, we can advise further :) If they're both select lists - you could use a Select List (cascading) - therefore changing the options of (B) depending on (A), if that would work? Ste

Hi @Jeff It's not possible to change the field Team is driven from. The Team field in Advanced Roadmaps has special parameters not available in other custom fields. You could though set Team using Automation - for example... * Trigger: Field Value Changed - Sprint Team * Condition: If/Else Block* Sub-Condition: Issue Field…

Hi @Tung Le Could you provide a screenshot of where this is occurring so we can review/advise? Ste

Hi @Mariam Hovhannisyan I don't think so for logo - although it will be constrained to a maximum height of 48px. What file type is the image? Ste

Hi @Steven Lees-Smith Dealt with these as two separate questions! For team-member alerts... I'd recommend using Automation - where an If/Else rule would be able to manage this - eg... * Action: Issue Created * Condition: If/Else Condition* Sub-Condition: Responder Team = Team A* Action: Send Email to: User A, User B, User…

Hi @Myeisha Anderson I would check... Permissions: As the Project Admin in JSM, go to... * Project Settings > Permissions * Ensure the Service Project Customer - Portal Access option has the Create Issues permission * If not, you'll need to be a Jira Admin to fix this...* Press Actions in the top-right corner > Edit…

Hi Sanjay, Did you find a resolution for this? If not, can you give an example of the text in Invoice Number? Ste

Hi Joseph, Sure - it's filter based, so you can specify one assignee, or make it dynamic to the current user too (so it shows the logged in user's issues, not a static person's). Ste

Hi Carlos, Did you manage to find the right resolution for this question? I'd suggest if it's a combination of two factors, Automation is probably your best option :) If you still need help to get this working, let us know the specific parameters you have setup, and what you'd like it to do - and let's get you an example…

No worries :) If this answered your question, could you press "Accept Answer" above my original post? This helps other users who find this question know this resolves it. Ste

Hi @Jesse Ortega Jr The branch above is the issue - For Sub-tasks is looking for Sub-tasks of the trigger issue, which there isn't any, as it's a sibling rather than a parent. It looks like the original branch was For Linked Issues - is blocked by which would be preferable - is there a reason you aren't using this anymore?…

Hi @Steve Ungar Did you find a solution for your need? If not, are you looking to pull the Sub-tasks directly linked to an Epic? Or all the Sub-tasks within Stories/Tasks, within an Epic (i.e grandchild issues)? Ste

Hi @Steve Holland It doesn't work with Parent Link at this time - which is how Advanced Roadmaps link custom hierarchical levels. Parent itself is only for Sub-tasks :) Did you find an alternative resolution? Ste

Hi @Guilherme Bombonato Vaz de Mello Did you find a resolution to this issue? Ste

Hi @amaes Not at this point, but you can view/vote for this feature request via: JRACLOUD-74842 Ste

Hi Ismoyo, Did you rectify this issue? Ste

Hi @PHC Admin Did you manage to resolve this issue? The Project Lead is showing all available users with an account - which for JSM, includes customers (albeit with limited access). Changing the Project Lead for JSM matches the instructions for non-Service Projects. What happens when you try to search for the correct user?…

Hi @GregPearson I found another option today which might be of use: * Copy the text from Microsoft Word * Right-click in Jira, in a text box - so it moves into edit mode * Select Paste and Match Style ^ This worked for me, copying from TextEdit on my Macbook! Ste

Hi @Brandon Dimick Do you still need instructions for implementing this? If so, can you clarify the need? Ste

Hi @Tasha Raynard There are various reasons a board might be missing... * How did you create this Project? If it was using shared configuration - then the board isn't added; boards are only provided automatically if it's created new from a template. * The board's filter has been changed, hiding it from your view, or…

Hi @Rob Horan The Agile certifications (like ACP-300), were rolled together with the Project Admin certifications (previously ACP-600) - so ACP-610 / ACP-620 represent them. It's still possible to become ACE - see here for requirements: https://university.atlassian.com/student/activity/844004-atlassian-certified-expert…

Hi @Perry Tancredi It's still there - it is only there in edit mode, and should be just below the Publish/Close buttons. If you're still not sure, send us a screenshot of what you see in edit mode so we can help look with you :) Ste

No worries Alex :) If this answer helped answer your question, could you accept the answer? This helps other users who locate this question, knowing this is the right answer. Ste

Hi @Rekha Khandhadia Can you clarify on what you mean by build a custom image for Jira? Ste

Hi @Trevor It does work - this is for a Company-managed Project correct? I just tested it and it copied across for me. Follow these steps to double-check your Projects: * Go to the Project you intend to copy first * Go to Project Settings > Summary * Check there is an Issue Security Scheme applied, and it doesn't…

Hi @TTadashii-Ching It's not possible to do this in Team-managed Projects. This is because the backlog in a Kanban board isn't controlled by Statuses - it's a separate entity. This differs to Kanban backlog in Company-managed Projects, where it's set based on Status instead. Alternatives are... * Company-managed: Use a…

Hi @Jeff What kind of field is "Sprint Team"? And how would you like it to align? Is just using the Team field from Advanced Roadmaps not an option, thus avoiding the need for two fields? Ste

Great! I thought this might be the case - glad this all worked out. Ste