Ste Wright Community Champion

Hi @Ashok Barik It looks like someone has already been assisting you. Remember users aren't always online, and often volunteer their time on the Community. They should hopefully get back to you at sometime in the near future :) You could also try contacting Scriptrunner's Support for further assistance - see contact…

Hi @embibeaccounts Is this in relation to a subscription you have directly with Atlassian? If so, you should be able to (as an Org Admin)... * Go to https://admin.atlassian.com/ * Select your Organization * Choose to Manage Subscription of a product * From the left-hand menu, select Billing Details * Under Billing Contact,…

Hi @Alexander Khollokhov These instructions should help for Server/Data Center :) Ste

Hi @Divyajyoti Sarangi An Issue only belongs to one Project - you can see which Project from its key - for example... * If a Project is called Test Project, with a key of TEST... * Each issue in the Project will begin with TEST - TEST-1, TEST-2, etc See more on how Projects work on this help page. Do you mean... * See an…

Hi @Cecilie Emilie Flindt Robert Just to clarify, you want the super users to see all tickets as a customer? It should be possible to just give them Jira access and let them see all tickets in the Project, if needed. That's the easiest way. Ste

Hi @Ishna Saran Not sure what you mean by additional notes - can you clarify? A screenshot would be great here! From a supported perspective - it's as simple as some fields are supported on the plan, and others are not. There's also only some fields which can be filtered by, whilst others cannot. What field type is showing…

Hi @Eduardo Tavarez This depends on if it is a... * Company-managed, or Team-managed Project and... * Work Management, or Software Project You can clarify what Project types you have by looking on the left-hand menu... * Just below the Project name it will clarify if it's Software or Business (Work Management) * In the…

Hi @Amoory Ilaes Welcome to the Community! Is there a question above you'd like help with? There's just a lit of information on there at present :) Ste

Could you try creating a new Project, and seeing if it's still an issue? Ste

Hi @Vaisakhan_G_R Not natively - only the fields there now (Epic, Version) are possible to have there. You could look at whether a Marketplace App might help here? I haven't seen this specific scenario - but you could alternatively consider... * Scripting Apps, which allow you to do some modifications of the UI in Jira -…

Good call-out! I've passed this information on to the relevant team in APAC, for their review :) Ste

Hi @Mayuresh Athalekar There is an ACE for Pune I would check-out! https://ace.atlassian.com/pune/ Ste

Hi @SMT - Mustafa Demir It's definitely an option - see this help page to clarify that. Is the field visible in the Project? Can you set it as part of the Agent view? If you create a new Project - is this still an issue? Ste

Hi @Ильин Егор Егорович So this is the menu the customer is seeing if they go to Requests > Created by me? These instructions should help for Server/Data Center :) Ste

Hi @Teja Bhaghavathi You should be able to manage this from the Admin menu - assuming all the products are linked together. You'll need to be a Site/Org Admin - and then... * Go to https://admin.atlassian.com/ * Locate the relevant site, and select Manage Users * Select the user from the list (search for them if needed) *…

Hi @GPY I'd usually split these questions into two parts... * Do I need to visualise testing separate to development? * Do I need to have this highlighted in my workflow? Do I need to visualise testing separate to development? This depends on how your team works - for example... * Do you have separate Testers to…

Hi @Narayanan.Subramani Can I confirm... * You have a master test plan table in Confluence? * You select a set of these tests to include in each new cycle? * Are the tests all different? * Are you using a testing App? Some basic options are... * Set each test cycle as a separate table in Confluence. You can then highlight…

Hi @Kevin Hinners Create a template is going to be a good starting point - the needed instructions for this will depend on whether it's a global or space-specific template. You can modify the standard templates at a global-level, but I'd consider duplicating it so you don't lose the default, and having an additional…

Hi @Brad Lynch Possibly - you'd need dynamic metadata to refer to do this - for example... * At creation, use automation to...* Link all the Issues together (for future reference) * Add a label to the first Issue * When Issue 1 closes, assign the label to Issue 2, based on it being linked to Issue 1 * Set the board filter…

Hi @TTadashii-Ching Not that I know of, as Team-managed Projects don't use the workflow to control the backlog/board - the backlog is separate to the board itself. You can limit who can create, start, and stop Sprints using Project Role permissions if this is helpful? You do this via role customisation. You can customise…

Hi @Ильин Егор Егорович Can I confirm... * For the Queries > My Queries menu, is this one of your JSM Queues in Agent view? * Is Query Creation Date just the created date of the ticket? If this is the case - you can do this as a Project Admin... * Go to the relevant Queue in your Agent view * In the top-right corner,…

Hi @LindaCloud I would recommend for learning... * Atlassian University: See https://university.atlassian.com/ - there are some great courses you can take to start your learning. I'd start with the free courses to get an idea! * Instances: Get an instance of Jira, and any other products you're interested in learning. You…

Hi @Amy Likoravec Can I clarify what you mean by smart filter? Do you mean create an issue search based on a release being overdue? If you're looking to do an issue search, it's not native functionality - you'd need an App which allows for more advanced JQL functions, like Scriptrunner Then for example - to see all Issues…

Hi @[deleted] You need to reference the Epic's field, rather than Epic Name on the created Issue (which isn't populated) This worked for me... * Trigger: Issue Created * Condition: JQL Condition* JQL: "Epic Link" is not EMPTY * Condition: Advanced Compare Condition* First Value: {{issue.epic.Epic Name}} *…

Hi @Brad Johnson This isn't usually native functionality - but there's a few Apps that does this in Confluence Cloud. Do you know which App you're using for this? Ste

Hi @Amy Likoravec If you mean... * Show Story 1/2 - as there are Components 1/2 on them but... * Don't show the results for the rest of the Components in the gadget ...then no, not natively. The gadget is just visualising everything it can see. You could limit out what Issues are shown but it would assume they…

Hi @Satheesh Challa There's no field that captures the actual approver/denier as far as I know. As JQL needs a field to visualise this, for it to be included in a filter, the recommended approach is below. Note: To create this, you'll need to be a Product/Jira Admin. First, create a custom field for this data to live…

Hi @John Nguyen This does depend on how work is structured within your company to some extent - for example... * Is a product just a platform, and Epics cut across all platforms? * Or is a product being worked on, and evolving always - up until decommissioning? * Do teams work for one product, or is it cross-product - or…

Hi @Seva Samuel Safyan This is the process as it stands; what's there that you'd like clarified? :) Ste

Hi @[deleted] If you're on Jira Cloud, Automation is a native feature - it comes in two levels... * Project Admins can set automation rules for their own Project * Jira Admins can set multi-project and global automation rules Unless your Jira Admins have turned off project-level rule creation, then only Jira Admins can…