Ste Wright Community Champion

Hi @Dave Hostetter I've seen teams do financial calculations in Jira? It might be possible to do this using a combination of... * Automation - to auto-calculate the costs. I'd then either store the parts/costs in custom fields, with the automaton storing the pricing for the calculations, or use... * Asset Management - to…

Hi @Tami Lee Field There isn't a native chart or report that shows a full Project on a burn-down or burn-up. There will be reporting Apps on the Marketplace which can help visualise this - for example: * eazyBi Reports and Charts * Custom Charts for Jira - Reports * ...etc Alternatively, you could look to integrate Jira to…

Hi @IanQ15 Not sure I understand the need; can you clarify in more detail the need? Perhaps provide a step-by-step guide of what you need the form to do? Ste

Hi @andrew morun I'm not sure of the exact answers here, but BigPicture's documentation will likely provide an answer - for example, this BigPicture help page mentions options to turn off date synchronisation. I would recommend contacting the vendor for direct assistance: * Go to the App's Marketplace listing * Go to the…

Hi @Theodoros Karipidis It's not something I think is possible at present, but it might be related to this feature request: JSDCLOUD-1317 ? Ste

Hi @Anna Sternicka To clarify, you are looking to... * Present Epics on the roadmap with... * Which Initiative parent each Epic belongs to? I assume Initiative is an Issue Type? If yes, This is possible and should natively happen if... * You've setup the Advanced Roadmaps issue hierarchy * You've included Initiatives in…

Hi @nielvrom There's going to be plenty of alternatives - I would look through the Marketplace, and search for relevant keywords such as... * Timesheets * Time tracking ...then you can view the options and their features, review their pricing, test potential candidates using the free trials, and decide which one works best…

Hi @Lucas Prater Not sure the Community will have a definitive answer for this one. If you don't have a contact at Atlassian/Trello you booked the course with, I'd contact Trello Support Ste

Hi @fahd-85 albahoth Do you mean Atlassian courses available on https://university.atlassian.com/? If so - there are options to get certified - including certifications and pro skill badges. These learning pathways include a certification/badge once passed. They sit alongside a range of general courses, both paid and free.…

Hi @Merijn Is this happening just for yourself? Or all users on your instance? Is it happening in all Jira Work Management Projects? It might be intermittent, but it's not happening on my instance. I did find a recent bug report though; worth voting that it impacts you via JWMCLOUD-201 If it's still happening, I'd also…

Hi @Daniel Louw Given there's been no response on this answer - I'd recommend contacting the vendor directly to ask this question (assuming they have contact options). To do this... * Go to the App's Marketplace listing * Select the Support tab * Select a contact option from the right-hand menu Let us know if you find a…

Hi @Thulasi Ram K Simple check first - can you access your Project from the main Projects menu? And see its Issues? Pretty sure you'll need to be able to Browse Issues on the Project to see it in the board creation menu. Sometimes, users will add a new Permission Scheme with different roles/groups for Project access, but…

Hi @Robert Hadley There's no native chat function in Jira Service Management, as far as I know. Apps or integrations are your options here... * Check out Halp (which integrates with Slack or Teams) - which can be integrated with JSM to sync Jira tickets with chat conversations. * There are also App options on the…

Hi @Francesca Alessi This isn't something I've done - but I found a similar question: https://community.atlassian.com/t5/Jira-Service-Management/How-to-copy-insight-object-attribute-value-to-custom-field/qaq-p/1710293 Perhaps some of these answers might be good hints? Ste

Hi @Joe Gormley _IT _ Release Mgmt_ It should let you override it - I just typed 13:22 into the time slot, pressed enter, and it accepted it (even though it's not a drop-down value). What happens when you try to type the time in? Ste

Hi @kirchts Almost like an iFrame of Jira within Outlook? Not that I've seen...what's the benefit though, rather than just using your browser? Ste

Hi @Idham Zainal I've not seen a method to link the OOO to the automation - but I've seen Apps that can manage for OOO using delegation, like Out of Office & Absence Automation Check out other options that might be available on the Marketplace :) Ste

Hi @Fiorella Santopietro Not natively - there is a feature request for this though - see: JSDCLOUD-4328 Alternatives are... * Apps: Look for an App which can do this - for example, Extension for Jira Service Management * Automation: Use Automation to send the field data to the customer via a comment, when it is populated.…

Hi @Javier Laya This is native behaviour, surprisingly enough. This help page states... Subtasks when a filter is applied When filtering items in the list, calendar, or timeline view, you will still see the subtasks along with the other issue types if they match your filter. However, subtasks will not appear below their…

Hi @Capo Di Tutti Burn downs should show any Issue Type - assuming... * they're all available in the same Scrum Board, * aren't filtered out, * and have the appropriate estimations added (if not set as a count of Issues). ^ Could you provide some screenshots, to better detail where the error is happening? Ste

As an update to this question... It should now be possible to application link multiple instances together, and then link to Issues cross-instance. To do this you'll need to be a Jira Admin on both instances - and then... * Go to Jira Settings > Products in the source instance * Select Application Links from the left-hand…

Hi @Kilo Do you mean, can you link multiple Jira Service Management Projects to one Confluence Space? If so, you can do this... * In the first JSM Project, go to Project Settings > Knowledge Base * Select Link Space * Link to a Space in Confluence * Repeat steps 1-3 for all other JSM Projects Or, do you mean link multiple…

Hi @Simon Neuville From what I recall, it might be visible if this Issue Type is above Epic in the Advanced Roadmaps hierarchy. I'd check if it is as a first step... * Go to Plans > Settings * Choose to view the hierarchy configuration from the left-hand menu In terms of hiding it, I don't believe there's an option…

Hi @Olivier CAILLAU Based on the App's icon, I don't think you're using the inbuilt Insights Asset Management - instead, looks like you're using this App: Asset Management for Jira. Given the question is quite specific - I'd recommend contacting the vendor directly for assistance. To do this... * Go to their listing on the…

Hi @Boyd K That article is for Objects (which are part of Insights Asset Management) - probably not relevant to this need. Is this a Jira problem though? Surely limitations on printing should be placed on the machines/browsers themselves, rather than solving this through the platform? Ste

Hi @Andrew Maddison I'd check these Global Settings first: * Go to Jira Settings > Products * Select Customer Access from the left-hand menu * In Portal Access...* Select Allow customers to create accounts * Select Customers can access and send requests from the portal without logging in Then check these Project Settings:…

Hi @Afonso Henrique Rodrigues Alves It looks like you're requesting access to an instance you currently don't have access to, is that correct? If the request button is not functioning, could you just contact the Jira Admin directly? I would try the form on a different browser also, as a first step there! Ste

Hi @Jurgen Tyvaert Are the phases/stages Statuses? If so - you will need an App - for example... * Time in Status: Apps like Time in Status, or Status Time Reports * Reporting: Apps which can manage both the time data, and the graphs - such as EazyBI Reports and Charts ^ Is this what you're looking for? Or something else?…

Hi @See Jiet Chan This could be all sorts of things - having a version which is no longer supported means it could be a range of bugs/errors which have been rectified in one of the multiple versions since. I'd recommend... * Getting whatever is required to upgrade Jira Service Management * Fixing the errors * Upgrading…

Hi @AbrahamA Testing this, this worked... { "fields": { "customfield_10123":"{{triggerissue.High Profile Issue.key}}" } } ^ Just replace 10123 with High Profile Issue's custom field ID. Ste