Ste Wright Community Champion

Hi @Kavya Janiwarad You could sort of do this with Automation - just not in the method you're looking for. Examples below. Example 1 - Auto-assignment If assignment at each level is automatic - you could use Automation to assign Issues from a specific group of users. The rule might look like this... * Trigger: Field Value…

Hi @Gnanabaskar Have you checked what I suggested in terms of Published / In Draft Workflows? And tried refreshing the data copy? Ste

Hi @Gnanabaskar In a Scrum Board - the Backlog tab is split into two parts: * Sprints - Active/Future * Backlog - anything not in a Sprint Natively, it's not possible to "split" the Backlog section into multiple sections or lists, if that's what you're looking to do. Your options include... * Card Layout: Add Status to the…

Awesome :) - let us know how things go once setup! Ste

Hi @中澤一星（NTTデータ） Are you looking to add a field to your Issue Search, to include in a CSV export? If yes... * In your Issue Search, ensure you're in List Mode (field data listed in columns)* Switch to List Mode using the icon to the right-hand side of the Search button * Use the Columns drop-down to pick which fields to…

Hi @Salwa Chamra If an organisation is using Story Points in this manner, it sounds more of a training/learning issue than a platform issue. If you're doing points-based capacity management, I'd look into alternatives rather than confusing Story Points... * Time-based allocations * Points, or a similar custom field, which…

No worries @Riho Fujiki Let us know which approach you choose in future! Ste

Hi @Parikshit Ghosh From testing this - I think it's just by created date (newest > oldest). I changed the filter direction (ASC / DESC), and updated Issues - and it remained in created order beyond Priority, when using it for ranking. I'd probably recommend... * Using an alternative method of ranking (like Rank, or a…

Hi @Salwa Chamra This isn't really how Story Points are meant to work. Story Points are a team allocation estimation technique - rather than per user. The average amount of points a team can deliver in a sprint is called the velocity - and this is what you'd use to decide how many points you can add into each sprint.…

No worries! Let us know if you find a resolution! Ste

Hi @dexter.sue You can limit access to one board. Boards are just filters - so you could... * Go to Board Settings > General * Select Edit Filter Shares * Limit access to the filter - for example, provide access to a Group which excludes the contractors ...but, this doesn't stop them seeing the Issues themselves, just the…

Hi @Christian Delgado The last bullet point is effectively what you have stated here... There is a mandatory field in the create screen, but it is not part of the form, like i said before i tried it with and without the mandatory field but no luck. ^ If there's a mandatory field on the normal create screen, it needs to be…

Hi @[deleted] There are a few options for reclaiming the board - see them on this help page: https://help.trello.com/article/768-changing-the-admins-of-a-workspace-or-board Let us know if one of these options works! Ste

Hi @Семен There is a free Trello plan you can use! You can check out what each plan includes here: https://trello.com/pricing Ste

Hi @AbrahamA Did it cause an error? If so, what was it? Ste

Hi @Aya AlJboor For Cloud, check out Chat, SMS< Voice and Video for Jira Service Management. It might be an integration to an external IVR, though. I haven't seen a specific App for DC - but, that's where I'd contact IVR providers and see what they suggest for integration options :) Ste

No worries! Let us know if the above meets your needs, after looking into Scriptrunner :) Ste

Hi @Christian Delgado One thing worth checking is whether... * There is a field on the form which is optional and... * Field is empty when this error is received and... * Linked Jira field is mandatory (when not using a form) Or... * There is a mandatory field on the Jira issue create screen and... * There is no…

Hi @Matt Lane Thinking simply, if a lot of the form fields are linked to Jira fields - wouldn't it be possible to identify the user from the Issue History? If this is suitable (appreciating a user could also update a field directly) - then you could have an Automation rule populate a user picker custom field - Last Updated…

Hi @Samreen Banu I'd check their documentation for this: * Go to the App's Marketplace listing * Select the Support tab: https://marketplace.atlassian.com/apps/1211138/traceabilityx-for-jira?hosting=datacenter&tab=support * Access their documentation. You can also contact the vendor to ask this question, using the contact…

Hi @DSG - TI It's not possible to translate locked fields in Cloud natively - but you can view/vote for it on this feature request: JSWCLOUD-14833 Unfortunately, there isn't a workaround to unlock/modify these fields in Cloud that I know of, at this time. Ste

Hi @Piyush_Annadate You want to merge an org account with your personal account? Is that on the Community, or in general? It will likely depend on whether the account was managed or not - if it was, then I think it will be unlikely you can merge it with a personal account after leaving the organisation. Ste

Hi @Ellen Laszlo This is a bit of a guess, but what happens if you take out issueLinkType is not EMPTY from the last two queries? Does that have any impact? Ste

Hi @Alex Shirokov Are you looking to populate this data from the Template Epic, into all other Epics created? Almost like... * Trigger: Issue Created * Condition: Issue Type = Epic * Action: Edit Issue - copy metadata from Template Epic What does your current rule look like? And what limitation are you finding? And how do…

Hi @ravikiran nagasetti Do you mean allow customers to either... * Create their own accounts or... * Create requests in the portal without logging in? If yes, I'd check-out the below settings... Global Settings These apply to all Jira Service Management Projects. As a Jira Admin... * Go to Settings > Products * Select…

Hi @Rejikanth AP Is this only happening with emailed requests? A few simple checks first... Default Assignee: * Go to Project Settings > Details * Check what the Default Assignee is set to * If its Project Lead - check the Lead is not the user who left the organisation You can modify this to Unassigned if preferred…

Hi @Janakiraman S Can I confirm the logic here... * If a text field is updated... * And the text in a Task (in one Project) matches an Epic (in another Project) * Then update the Task's Epic Link to the matching Epic If yes, what if there's more than one Epic the text matches to? And how is this going to handle spelling…

Hi @Baris Sehitoglu As far as I know, they'll only be able to login via SSO. Once SAML/SSO is setup, it takes over the access process for any user using a verified domain. I find this is a useful help page for configuring SAML/SSO, with a good amount of information. Ste

Hi @Aya AlJboor Not natively as far as I know. You could try... * Marketplace: Look if there's an App which can offer this functionality. For example...* CallCenter for Jira Service management (Server only) * IVR Vendors: Contact IVR vendors directly to see if they have an integration to Jira Service Management, or offer…

Hi @Foxcliffe Hickory Would Automation be an option here? There is an action specifically for this, called Send Slack Message (albeit still requires a webhook). You just need a suitable trigger - so for example, if PR Request is an Issue Type, the rule might be... * Trigger: Issue Created * Condition: Issue Fields…