Ste Wright Community Champion

Hi @Alex Shirokov A few questions, so a few answers! I can only progress to Action --> Edit Fields and after ... I do not have a choice of clone in my drop down. ^ Just to confirm, from the field drop-down, you are selecting the field Linked Issues? Clones is a linked issue type, so only available once the field has been…

Hi Oliver, Sorry to hear. But thanks for coming back to the Community to clarify this - it could help other users who have this question, and find this thread in future! Ste

Let us know how it goes :) Ste

Hi @Vivek Singh We might need a little more information here... * Where are you trying to add/remove users? Is this into a Project from the People screen? * Is this a Company-managed or Team-Managed Project? If it's Company-managed, I would be getting a Jira Admin to check the Permission Scheme. Looking for... * If your…

Hi @Bhagavan Goud Can you clarify what you're looking to do here? What is a Jira Admin configuration page, from your perspective? Ste

Hi @Marushka Saldanha It depends how you're using Advanced Roadmaps, but Teams help with capacity planning, dependency management - and clarifying who owns what, as you plan your larger initiatives and forecast forward. There are two types of team... * Plan-only: The Team only lives within each specific plan. If someone…

Hi @John Sheng It's only available if you're using a Software Project, and a Scrum Board. If you're using both - it should be possible to find via Reports (from the left-hand menu when on a Board). Ste

No worries Javier. Let us know how it goes! Ste

It can actually be any link type! It just depends on your Advanced Roadmaps setup. See this page: https://support.atlassian.com/jira-software-cloud/docs/configure-dependencies-in-jira-for-advanced-roadmaps/ Ste

Great! If this helped resolve your question, could you accept it? Accepting the answer lets others who come across this question know this can help them too :) Ste

Hi Albert, Glad you found a solution most suited to your needs! And thanks so much for explaining it in detail for the Community - this will help others with this need in the future! Ste

Hi @Matthieu Imbert Can the user see them in the Edit/View Screens? A few things worth checking (even if you mentioned them)... * Project/Issue Type: Confirm you're using the same Project and Issue Type when both testing this - as there could be differences between configurations. * Configure Fields: This option is…

Hi @jason.heaney Where was the "x" in this scenario? I can't seem to locate an option to collapse queues in this manner. Is this JSM Cloud? If so, is it an ITSM template? Ste

Hi @Rob Peterson It's not possible to create a Project without a template. You can share the configuration from an existing Project though, if you have another JSM Project setup which matches your needs in the new one: * Go to Projects > Create Project * Select a Service Management template * Select to create a…

Hi @Andrew Maddison What happens when you go to the portal after setting these settings? I tested this, and it worked as expected. It might be worth providing a screenshot of... * All these settings * What the portal looks like ...to see if that helps highlight the issue :) Ste

Glad to hear this fixed itself :) Ste

Hi @Karl Rothenberg There is a a feature request you can view/vote for - see: JPOSERVER-3004 Ste

Hi @Lance Wadman To clarify, your PMs want to give Epics two separate parents? If so, this isn't possible. It's only possible to have one parent per Issue. You could use linked Issues to show one of the relationships - as a sibling - but I'd encourage you to understand what the need for two parents is, and see if any…

No worries Paul :) Let us know how it goes! Ste

Hi @Javier Laya Assuming you have Jira Software - Software Project Type should be available. You'll need a Company-managed Project - so to create this, you'll need to be a Jira Admin - and then... * Go to Projects > Create Project * Select Software Development from the templates list * Select a template (Scrum, Kanban,…

Could you share what your solution was? :) Might help others who have this question in the future! Ste

Hi @Ильин Егор Егорович What version of Jira Service Management are you running? Ste

Hi @AbrahamA Is that the audit log error in the last comment? Could you send a screenshot of your most recent rule, and an audit log entry from when you tried to activate the rule? I tried this in our instance and it worked as required, so it should be possible to make it work in yours!

Hi @Merijn Sounds like it might be a bug then! Atlassian Support is best placed to assist in that instance. Your alternatives for now would be... * Change the date fields from the Issue screen directly * Use a Software Project, and use the Roadmap function instead (if this is working for dates) * Use Advanced Roadmaps to…

Hi @KMTek Not so sure for that reporting app - but have you tried contacting the vendor for more direct assistance? You can do this from the Marketplace... * Go to the App's listing * Select the Support tab - https://marketplace.atlassian.com/apps/186/reporting-for-confluence?hosting=server&tab=support * Choose a contact…

Hi @Ian H For using the Tempo Team field in those other scenarios, I'd probably recommend clarifying this with the vendor directly. You can contact Tempo using the options listed on their Marketplace listing's support tab Whilst an additional Team field is not ideal, if you do end up doing it - I'd consider either... *…

Hi @A412710 Assuming Start Progress is a possible transition from the Status "Open", and you don't want to remove the Resolve Issue transition - you should... * Identify all the outwards transitions from this Status in the Workflow (i.e all the outward-facing arrows going to other Statuses).* This could be all transitions,…

Hi @Alex Shirokov I got this working using two separate Automation rules... * Rule 1: Link to Template Epic * Rule 2: Update new Epic Rule 1 - Link to Template Epic * Trigger: Issue Created * Condition: Issue Fields Condition - Issue Type = Epic * Action: Edit Issue * Field: Linked Issues * Link: clones - TEST-1 Notes: *…

Hi @HU YANWAN For Project Name, usually not much happens - which is why Project Admins can change this. More happens if a Project Key changes - see this help page for a good description: https://confluence.atlassian.com/adminjiraserver/editing-a-project-key-938847080.html In terms of integration between Jira and Plastic,…

Hi @Gnanabaskar To refresh the data copy... * Go to https://admin.atlassian.com/ * Select your Organization * Go to Products > Sandbox * Next to the Sandbox, click the 3-dots icon, and select Copy production data You can also delete the Sandbox from here, if you need to recreate it. I'm not sure if it will fix the problem…