Ste Wright Community Champion

Hi @Larissa Rocha You'd be better to use a Condition - to hide the option to reopen, if it's over a certain time period. I couldn't find a specific Condition to do this directly, so this is how I'd recommend doing it: * Create a Custom Field, for example a checkbox field, to capture when an Issue is >3 days since…

Hi @Inna S I'd recommend you check out: * https://www.atlassian.com/trust * https://www.atlassian.com/legal/sla ^ There's good information on here about this topic. Otherwise, I'd contact Atlassian Support for more assistance - the Community is mostly other users like yourself, and this question is likely best answered by…

Hi @Manuel Navarro Can I clarify the issue here. Is it that there should never be a duplicate SN in the Summary field? So no two Issues should have the same SN? If yes, what is the consequence of this happening? And when does the consequence take place in the workflow? Ste

Hi @Tim Finch Have you considered aligning the usernames prior to doing the migration, rather than trying to solve this in PC? This is often the easier solution, from my experience. Ste

Hi @Sebastian Pichler Not that I know of natively - it's a locked box, just for simple issue creations. Ste

Hi @Jimmy Karlsson I think this is a question you're better to ask Atlassian directly. Most users on the Community are not Atlassian employees, and whilst we can provide advice or an opinion, you're better to ask Atlassian about licensing questions like this. Ste

Hi @Silvio Keller Natively, there isn't an option. But Atlassian does provide multiple other solutions on this help page: https://confluence.atlassian.com/cloudkb/remove-multiple-users-from-your-atlassian-cloud-site-1155467985.html Let us know how it goes! Ste

Hi @Flavio Petrini It shouldn't break the hierarchy - you're not modifying the Epic level itself, just creating a parallel parent level. But I would recommend testing this in a non-Prod environment first - without Premium to have a Sandbox, this likely means creating an additional instance. Just a few quick additional…

Hi @Matt Houck I'm a little confused on the need, but I've assumed from the question you want to: * Move Epic to the top (above CIT) * Your hierarchy is CIT > Resolution Plan > Milestone > Story > Sub-task * The rest of the platform still needs the current hierarchy --- The bottom 3 levels (Epic, All Other Standard Issue…

Hi @Hans Kuta Not natively, but there are options on the Marketplace! For example, check out Apps like Quick QR for Jira, or STAGIL Assets, which might suit your needs :) Ste

Hi @Dominykas Might be an old screenshot. I'm assuming you already have Atlassian Access? You will need this to setup SSO/SAML. Then you should be able to setup your Identify Provider from the equivalent tab on the left-hand side (it has "New" next to it). Ste

Hi @Manuel Alejandro Rodriguez Muñoz Can I clarify - how are the Attachments stored when viewing from the Agents perspective? To be visible in customer comments, they'd need to be in either a customer's comment or a comment which was set to be visible to them. If it's an internal note/comment (highlighted in yellow), or…

Hi @bradygt I tested this again in a Team-managed Project (previously called Next Gen), and this is what happened for me... * The sprint used the Project name by default Then, I edited the sprint name (leaving the number at the end) - and created another sprint... * The new sprint matched the name of the previous sprint I…

Hi @João Marcus Santos It's still on the backlog it seems - check for updates here: JRACLOUD-70206 Ste

Hi @André Vinicius _Portuga_ It should be there. I'd ensure: * The filter is shared - at least with the relevant project(s) / group(s) * It has a unique name, so it's easy to find ^ Did you get this working? Ste

Hi @Xavier GRIMAULT Assuming this is Server, or a Company-managed Project in Cloud, you need to use slightly different fields for Epic/Story. If you are uploading as two separate files: * Upload the Epics first, then export the new set of issue keys for them * Add a column to your User Story file, Epic Link * Add the…

Hi @Andrew Clements Have you tried cancelling your subscription first, then deleting the site after? Ste

Hi @Steven Sullivan Probably not, as the formatting options in Confluence don't align to Microsoft Word. What happens when you try? You could try exporting it to Word: * Go to your Confluence page * Select the More Actions button (3-dots in top-right, next to Share button) * Select Export > Export to Word Let us know how…

Hi @Greta Yamacheva This should work: issue in linkedIssues("ABC-1") and issueLinkType = "split from" ^ ABC-1 is your Feature's issue key. Ste

Hi @Ryan Johnson These Apps are in various places... * Advanced Roadmaps is built-in to Jira Premium or Enterprise * Jira Align is a standalone product, check out more details here * For third-party Apps like Structure, check-out the Marketplace However, since this question was asked, the functionality to modify Epic to…

Hi @Ashwini Rasoor Welcome to the Community! I'd recommend starting here, and signing up to get access to the demo center: https://www.atlassian.com/software/jira/align/demo Ste

Hi @Consuelo Sanders I'm not sure, but the gadget works as intended for now. I would recommend either... * Voting for a feature request for your needed functionality, or raising a new one via https://jira.atlassian.com/secure/Dashboard.jspa * Looking for an App on the Marketplace better suited to creating the reporting you…

Hi @Andrew Clements I tested this again and still works as per my previous answer for me, with the same "delete" message. Can you clarify what steps you took to delete your product? Ste

Hi @davesoft11 Sure - it isn't necessary to link to the specific Issue unless you can identify it, and there's a benefit to do so. For example, if you're testing a specific Story for release and you locate a Bug, linking it back to the Story to show it is "blocked" might be beneficial. But if you find a Bug in Production,…

Hi @Ed Whyatt It depends how you've setup your dependencies in Advanced Roadmaps. A Jira Admin can check/modify this: * Go to Plans > Settings * From the left-hand menu, select Advanced roadmaps dependencies * Check if there are any other link types configured (blocks is usually the default) If more need to be added, from…

Hi @Moe.Madjdi Is this field on a new Issue every two weeks, or an existing one? I've assumed this is a Company-managed Project given you're using Advanced Roadmaps. New Issue You can give a field a default value. You'll need to be a Jira Admin, and then... * Go to Jira Settings > Issues * On the row of your custom field,…

Hi @Rex Hunt Just to confirm - have you tried to contact Trello via: https://trello.com/en/contact#/? Ste

Hi @Diffusive5915 Could you provide a step-by-step guide in relation to how you got to this screen? And is this related to an App which records time? Or is it a native feature? Ste

Hi @Colleen Gotling Have you created any Shared Teams? To do this... * Go to Plans > View Shared Teams * Select Create Team in the top-right corner If you are unable to create Shared Teams, make sure you have the right permissions to create them. You'll need to be a Jira Admin to check this, then... * Go to Plans >…

Hi @Julienne Mae Anito Not sure that app is active, I can't seem to locate it on the Marketplace directly. It's also a Server app, which wouldn't be available in Cloud. There are some Apps which might fulfil your need though - check out: * Compliance for Confluence * DataStorm Content Guard * Security for Confluence Or…