Dave Rosenlund (Trundl) Community Champion

I have a handful (less than 6) for my favorite local restaurants. And that's it. I mostly forget to use them, too 🤪

I have a pro-tip, @Fazila Ashraf In general, I find it helpful to express my prompt/intent in short declarative sentences. I don't think it's necessary, but I've gotten in the habit of putting each sentence on a separate line. Then, I ask Rovo to give me a Rovo-optimized version of my imperfect prompt including its…

Thanks for your comments, @Prabhu Palanisamy _Onward_. Indeed, in the HRSM case, tight integration with the customer’s HR system(s) is KEY!

Exactly, @Yanqing Lin 👍

And you would be right about that, too 😎

I agree, @Kris Klima _K15t_ ☝🏻 AI is good, and getting better (rapidly) at many things. It’s helping me be way more productive than I was without it. However… There’s a bit of irony in the fact that the AI companies are staffing up aggressively on the software engineering front, while their founders are telling us we don’t…

I think you may have shared the wrong link, @Trudy P Claspill (that link leads to a Greenhopper post from 2013). 😉 Update: I just found the right link: https://community.atlassian.com/forums/Jira-Service-Management/Extraction-of-the-Date-and-Time-of-Status-Changes-to-In-progress/qaq-p/3197641 (You were missing a single…

THANK YOU @Rebekka Heilmann _viadee_, @Tomislav Tobijas, @Mohanraj Thangamuthu, @Alex Gallien, @Trudy Claspill AND 🎉 @Dr Valeri Colon _Connect Centric_!!!! 🎉

Like other Atlassian Community Champions have already mentioned, not only do I help create ACE events — I love attending them, and I learn a great deal every time. I learn not only from the presenters, but also from the audience, via their questions and comments. 

Cool topic, @Dave LIAO💙 These days, AI is my greatest writers block friend. I use it in scenarios where: * I am writing from scratch and I’m stuck * when I’m starting from scratch and I want help organizing my thoughts In both cases, I always start with an outline, (key points that I want to make). Largely, I use AI to…

Hi, @Meenakshi Mittal 👋 @Walter Buggenhout & @Tomislav Tobijas have already provided helpful answers. I have nothing to add other than to let you know there is a virtual Atlassian Community Events chapter for folks like you. It's called Program/Project Masters and our meetups happen online. Visit our homepage and "Join"…

Indeed, that may be be a danger, @James Rickards _SN_. But I hope you are wrong. 😉 My $.02… Speaking as a former Rational Software team member from the Rational Suite team, the significant difference is RATL tried to stitch together a disparate suite of tools, that had no underlying glue to tie them all together. And we…

Thanks, @Eduardo Oliveira. Appreciate it! @Cidoni Brind _Trundl_ deserves a lot of the credit on this one. 

And, for now at least, Atlassian CSM is free (i.e., the Atlassian Service collection is free) to all existing Jira Service Management customers. It should show up in your instance any time now. ~~~~~~~~~~~~~ Also, for what it's worth, I feel you should have a conversation with Refined. Yes. They will be biased, of course.…

Hi, @Yeferson Estaper. The Atlassian Community is largely a community of your customer peers. We cannot reset your environment for you. Moreover, while Atlassian's Free Cloud plan includes basic, manual backup options (like XML exports for Jira) and relies on Atlassian's internal infrastructure for system recovery, it…

Looking back on 2025, I’m especially proud of what I achieved together with the other Atlassian Community Champions who are behind ITSM/ESM Masters. Together, we managed to significantly expand this virtual Atlassian Community Events chapter! Now, we’ve got over 600 members, and we consistently get around 200 RSVPs for…

Welcome, @Megan Osifeso. You may be interested in the virtual Atlassian Community Events chapter called ITSM/ESM Masters. Our meetups happen online, and we are focused on all things Atlassian Service Collection. Especially, JSM. 

Thanks for the kind comments @Elena_Elevatic, and you too, @Susan Waldrip. @Alexander Ruetzler: This is a great example of where verify comes into the equation—precisely because the answer will be context sensitive to the conditions you list, for your particular organization. Feel free to reach out to me on LinkedIn if…

Agreed, @E_B_ . With respect to the Atlassian team, I'm with you. Details about CSM are hard to uncover. Finding the people who know those details? Near impossible. So, score! @Dorothea Linneweber (a Sr. Product Manger, presumably for CSM) is offering to chat with customers who want to make CSM work for their environment.…

Thanks, @Anthony Morais & @Alan Bruce 👍 Should you decide to take a look at Smart Assignments & Rotations for Jira Service Management (aka SARJ), @Kyle Elliott, you should feel free to reach out to the SARJ support team to request a use case discussion / demo. I.e., you tell us about your use cases, and we'll tell you how…

Thank you, @Kevin Sullivan 👍

What about the Atlassian Community Champions’ reception? 😉

Thanks, @Susan Waldrip. The next time we see one another, I'd love to learn more 😎

Excellent points, @James Rickards _SN_ Thanks for contributing 👍

Yes. It was officially announced at Team’25 in Anaheim

Actually, @Indrasena (and @Dick), the proper place for this post is in the Jobs & Careers group here on the community forum. But, as Dick suggests, also on LinkedIn and other career-oriented sites, too 🙂 Good luck!

Welcome, @[deleted] 👋 You may wish to join a peer-oriented Atlassian Community Events (ACE) chapter that I founded/lead. It's a virtual chapter, meaning we meet online. But, we also have in person meetings during Atlassian's Team events. >> ITSM/ESM Masters Best of luck to you in your journey, -dave

Welcome to the community, @Rosemary Conner 👋 As @Gracjan Wesołowski _HeroCoders_'s response suggests, there is no out-of-the-box solution for capacity planning in Jira. You'll need to look to the Atlassian Marketplace for an Atlassian-partner-developed add-on. Gracjan's company's product is one of many possible solutions.…

Thanks, @Bill Sheboy 👍

@Mia Tamm _Simpleasyty_ : Welcome to the Atlassian Community 👋 Please find and review the Atlassian partner rules of engagements available here in a community article. Among other things they require that you obtain your Atlassian partner badge. There are also particular rules about the way your display your affiliation…