Dave Rosenlund (Trundl) Community Champion

Hi, @scott . If the info provided set you on the right path, please accept the answer. This way someone searching on this topic will know this information was helpful to you and might be to them as well.

Hi, @scott. I'm sorry that I missed your first reply. There are some hacks I've seen people do, but I would advise against them. It's far better to live with the Jira capabilities that you're given and customize things with the available options. A simple hack that isn't too crazy would be to create new issue types—e.g.,…

Sorry for the very late reply, @Mike D_ Unfortunately, that's simply not possible. Sorry to disappoint you.

Welcome to the community, @Modestas Sutkaitis 👋 To ensure you get the right/best answer, are you using the 'Azure AD (Microsoft Entra ID) Importer for JSM Assets' from Pio to do this? If so, your question is best placed in the App Central section of the community. And, you should add tags that mention this product, and…

Hello, @Mithila Lishan 👋 I'm afraid I can't help you directly (I'm not a developer). However, I hope the answer by @[deleted] in this thread might help you: Using OAuth to access Jira in my organization Let us know if it helps. -dave

That’s a very good educated guess, @bennett 👍

Hi, @Magnus Andersson 👋🏻 Welcome to the community. I moved your post to ‘App Central’ — The best place for questions related to Atlassian marketplace apps. I also added some additional tags to your post to draw the right eyeballs However, this is a relatively young app. It’s rather unlikely someone on the community is…

P.S. You can find more details on this page: Advanced searching - functions reference

Hi, @JIM_PROVO Give this a try: AND issuetype in (defects,story)sprint in openSprints() You could also use closedSprints and/or futureSprints -dave

Hi, @Luis Andino Rodriguez. That's a pretty broad, open-ended question 🙂 Why do you ask? If we know, you'll probably get a better answer. That said, typically, you see something sitting above the Epic level when/if an organization wants to organize its work top-down around something bigger and more abstract than an Epic.…

To add a little to what @Trudy P Claspill has already said.... I.e., there is no such 'time in status' function in JQL nor any other related/clever way (that I can think of) that you would be able to do this with JQL "out-of-the-box." However, I'm pretty sure you can create a scripted field for this with Scriptrunner and…

Hi, @[deleted] 👋 And welcome to the community. The 'Table Transformer' macro comes with the Atlassian Marketplace add-on called 'Table Filter, Charts & Spreadsheets for Confluence' by Stiltsoft. I moved your question to 'App Central' — the section of the community for all things Atlassian Marketplace related — and I added…

There are many considerations here, @[deleted]. I.e., a lot of variables. So this is not an easy question for the community to answer. I suggest you start here: Configure SAML single sign-on to get a better feel for what you'll need to do, then come back with any clarifying questions you may have. Alternatively, you can…

Hi, @Matthew Groves 👋 AFAIK this is not possible with the archiving feature in Confluence Cloud. Hopefully, someone will correct me if I am wrong about this. Moreover, I can find nothing in the docs for Atlassian Automation to suggest this can be done with automation (today). Note: Atlassian is enhancing automation at a…

Hi, @max 👋 To edit a form in Jira Work Management: * Select Forms from the project view navigation. * Choose the form you’d like to edit. * Customize the title of the form by selecting the title. * Drag the fields to be in the order you’d like for your form. * Select the type at the top-left of your form to choose the type…

Hi, @Akshaya Kumar Mishra 👋 The tags include Jira Cloud and you posted this via Jira Cloud. I suspect folks—including me—may be confused about whether or not you are really asking about Jira Data Center. Can you clarify? Meanwhile, maybe this article will help: How to test synchronizing with Jira user server via REST API…

Hi, @arti_b_patil 👋 Which field are you expecting to see updated with the new date? A screenshot highlighting the field/place where you expect to see the change would be helpful. Best, -dave

To add a little to what @Joseph Chung Yin , Atlassian also provides a migration tool for Halp > Jira Service Management. -dave

Hello, @Juan Leon. Welcome to the community 👋 Historically, forms were only available in Jira Work Management and Jira Service Management. That's the bad news. The good news is that Jira Work Management will cease to exist as a standalone product, and its features will be rolled into Jira very soon. OLD * Jira Work…

P.S. I also found these: * Atlassian Accessibility * Accessibility Support Portal (available via email at a11y@atlassian.com)

Hi, @Bobby McKernie. Welcome to the community 👋 By the way, this community is largely comprised of Atlassian customers like you (a peer network). While there are some Atlassians who contribute here, and Atlassian partners, the majority are customers/users. To try and answer your question, we'll need to know if you are…

Correct. It is being rolled into Jira as a feature versus being rolled out as a new/additional product, which may have been (seemed to be) the original plan.

Hi, Jay. Jira Service Management natively allows tracking MTTA (Mean Time To Acknowledge) and MTTR (Mean Time To Resolve). Have you tried this and are not finding it adequate? Or, maybe you did not know this? Best, -dave

P.S. The change is being rolled out gradually. You may not have the "Home" screen in Jira Cloud yet.

Hi, @anne.gerten 👋 Goals were originally part of Atlas — an EAP product from Atlassian that's being folded into Jira and can be accessed from Jira "Home." Read more here: You can now view your goals in Jira Software! and here: Atlas Pricing and Licensing Best, -dave

Thanks for including the link, @David V_ Corbin 👍 Hopefully, you'll get an answer 'over there' soon.

Hello, @Iwen Wang 👋 Welcome to the community. The most likely problem is that the customer did not submit the bug report successfully. Some things to check.... * Did you test this portal? Is it working? * Have you successfully received other bug reports via this portal? * Did the customer try again? * Maybe you can walk…

You'll need to create a new board, @Natalie Bateman, and adjust the settings (filters) to bring in the issues from both projects. See the next page (after the one I shared above). You may want to review the other/related pages as well.

Welcome to the community, @Arnold Infant 👋 I'd start by checking how your velocity chart columns are configured—are you using defaults or something else—and comparing that to the fields your teams use as they do their work. If that doesn't shed any helpful light, please share the details about how things are currently…

Hi, @Jerrod Van. I'm sorry to hear you are having trouble. I think you'll be much more likely to get a helpful answer if you provide more details about what you have done (how things are currently configured), ideally with a screenshot. Otherwise, the best we can do is share a link to the documentation. Best, -dave