Dave Rosenlund (Trundl) Community Champion

OK, I amend my list list… #4… I totally agree with you, @Matt Doar _Adaptavist_ ! An awesome summertime libation!

Welcome to the community, @Amy Jordan 👋 The fact that the user is experiencing the same symptom in Jira and in Structure, suggests that they do not have the appropriate permission. Is this something that worked previously for this user? Can we assume you’ve checked whether or not the current permission schemes are causing…

Welcome to the community, @Vittorio Cortosi 👋 I moved your question to App Central, where questions about Atlassian Marketplace products should be posted. Also, I added some additional tags to hopefully draw the right eyeballs to your post. That said, I suggest you contact the Xray support team at Xblend directly for a…

Love this topic, @Summer Hogan. And how appropro that your name aligns perfectly with it! 🤪 I have a few to share: * I stopped drinking soda many, many years ago, but every summer, I'll have a rootbeer float with coffee ice cream one or two (or three) times. * In early summer, a strawberry shortcake made with fresh/local…

Hi, @Abhi Singh. Unfortunately, no. At least, as far as I know. If someone in the community knows differently, I'm confident they will speak up. Meanwhile, you may want to consider searching for and/or creating an enhancement Suggestion along these lines in Suggestions and bug reports Best, -dave

And I should have said this, too. Like @Bill Sheboy I cannot reproduce this issue.

Welcome to the community, @Jeanine Mahle 👋 In order to @ mention other users on Jira issues, you must have the Browse users and groups Global Permission. If you do not have this permission, when you type @ a list of users will not appear. To check or fix this, access and edit your site's Global Permissions: * Choose >…

Hi, @McKenna Hogan 👋 I moved your question to App Central, where questions about Atlassian Marketplace products should be posted. Also, I added some additional tags to hopefully draw the right eyeballs to your post. That said, I suggest you contact the BigGantt support team at Appfire directly for a faster response. Best…

Welcome to the community, @Thamires Araujo 👋 I will escalate this thread to Atlassian so they can assist you. Stay tuned. Good luck, -dave

Welcome to the Atlassian Community, @François Grizard 👋 I moved your question to App Central, where questions about Atlassian Marketplace products should be posted. Also, I added another tag to hopefully draw the right eyeballs to your post. That said, I suggest you contact the Xray support team directly for a faster…

Welcome to the Atlassian Community, @Josh 👋 I moved your question to App Central, where questions about Atlassian Marketplace products, like ConfiForms, should be posted. Also, I added some additional tags to hopefully draw the right eyeballs to your post. That said, I suggest you contact the Confiforms support team at…

Welcome to the community, @Sai Venkata 👋 How long has it been since Atlassian verified the domain? I could be wrong, but I bet things take some time to propagate. I have not been through it myself, though. It's just an educated guess. Best, -dave

Welcome to the community, @jeff.schuelein 👋 I cannot find any information about this happening anywhere or to anyone else. So, I suspect you'll need your email security vendor's help here or the administrator of that system or service to whitelist that address. However, given the urgency, I will escalate this thread to…

Welcome to the community, @Silmara Moreira. 👋 I do not have much Trello experience, but I did find this article, which I believe will help you. Good luck, -dave

Hi, @Fede B.. I moved your question to App Central, where questions about Atlassian Marketplace products should be posted. Also, I added some additional tags to hopefully draw the right eyeballs to your post. That said, I suggest you contact the Scriptrunner support team directly for a faster/better response. Best of luck,…

Welcome to the community, @Trent Upshaw 👋 The most common way to do this is to sort by Priority, which is a pull-down picklist that, once set, is usually not variable across projects and teams. Conversely, Summary and Description are freeform text fields. Setting up a naming convention that everyone will adhere to…

Well, that changes things! I suppose it could be related. Rather than opening a support ticket (as I previously suggested) let me ask someone from Atlassian to have a look at this thread. Stay tuned. -dave

Welcome to the community, @Tamir Ganbaatar 👋 While it may be true that you have encountered a bug, I cannot reproduce these symptoms in my Jira Cloud instance. Therefore, I suspect some other change in your Jira config is causing this. The most likely culprit is that someone has changed the workflow very recently ( I…

Welcome to the community, @Gordon 👋 The "move" method works best when you have to do this for multiple issues. In this case, click on the Parent issue (in the linked issue) and then click on the 'x.' Note that the "parent" field is not shown in the Jira issue view by default. If needed, see 'Introducing the new Parent…

Great example, @Trudy P Claspill! I would add... Remember that the community is a peer network of (mostly) Atlassian customers. So, in the end, we can not speak for Atlassian regarding pricing and billing. Contact the Atlassian Cloud customer advocate team if you feel a mistake has been made (if Trudy's example doesn't…

You're welcome, @Sissy Lynn. If you don't mind, please click 'Accept answer' if you believe this was the right answer (even if it's not the one you wanted to hear 😕).

Welcome to the community, @CISB_ICT 👋 The Atlassian Community is a peer network comprised (mostly) of Atlassian customer volunteers. We do not work for Atlassian and do not have access to your contact information, so we cannot email you. Beyond that, currently, your question is rather vague. Can you clarify what you mean…

Welcome to the Atlassian Community, @Sissy Lynn 👋 You are probably talking about in-product notifications. No, there is no sound option. Nor can I find an enhancement request for this. You may want to create a "Suggestion" for this yourself. Sorry. Best, -dave

Welcome to the community, @Joel Rostand Noumi Noumi 👋 The answer may depend on the version of Jira Cloud you are using (Free, Standard, Premium, or Enterprise). I like to think of the Plan view as a feature of the Roadmap feature. But in some versions of Jira, you may only have the Plan view (and not the Roadmap feature).…

Welcome to the community, @Yogalekshmi 👋 I moved your post here to Training & Certification, where the right people may see it. However, the community is comprised largely of Atlassian customers like you (and me). We cannot help with billing matters. For help with this situation, you'll need to submit a request at the…

Welcome to the Atlassian Community, @arvind nair 👋 I moved your question to App Central, where questions about Atlassian Marketplace products should be posted. Also, I added some additional tags to hopefully draw the right eyeballs to your post. That said, I suggest you directly contact the Confiforms support team at…

Welcome to the community, @Юлия Толстикова. I cannot reproduce the problem and have not seen anyone else report this. This leads me to believe it's something specific to your site. Please check with your Jira administrator to see if some permissions have changed; otherwise, I'd check in with Atlassian support. Best, -dave

Hi, @Gurinder Summan. Yes. It's possible. In fact, there are numerous ways to do it. For example, there are a number of Atlassian Marketplace apps that are designed for this. Maybe you can say a bit more about your use case(s) and goals so someone in the community can suggest a method or share similar experiences. -dave

Hi, @Simon Howat. The simple answer is you pay per agent, and there is no additional charge for additional projects. You can find all the details on the Jira Service Management pricing page. Best, -dave

Welcome to the community, @Ernest 👋 Your question is related to Scriptunner, an Atlassian Marketplace app from Adaptavist, so I moved your question here to App Central, which is the best place for questions related to marketplace add-ons. In my experience, you may get faster service from marketplace partners by contacting…