Alexey Matveev Expert

Hello, It is not possible out of the box. If you are on Jira Server/Data Center you could use your custom JavaScript for the purpose. But this solution is not good. It is difficult to support Jira with custom JavaScript. You could use available add-on on the marketplace. For example,…

What do you mean by Service Desk Module?

Hello, You could use Power Custom Fields add-on. It is a free add-on. You could create a script like that: JFieldChange [] fieldChangeList = getFieldChanges(key, "status"); int fieldChangeListSize = size(fieldChangeList); return fieldChangeList[fieldChangeListSize -1].changeDate; Then you can add the field in the Issue…

Hello, You should add a post-function like this: import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.issue.Issue def parentIssue = issue.getParentObject() After that you can begin to copy values of the fields from the parentIssue variable to the issue variable. The code would depend on your…

Hello, I did not check it on Cloud but try to go the the detailed view of an issue then push the More dropdown (It could be "..." dropdown) then there must be the Convert to sub-task menu option. You can convert a task to a sub-task using the menu option.

Hello, It is not possible out of the box

Hello, You can not do it out of the box. You should have an add-on for it. For example, you could do it with Power Scripts. You would need to create a post-function for the create transition with a code like this %key%.watchers = getUser("userName"); You can read more about Power Scripts here:…

Then Reporter, All watchers and Assignee must get notifications even on closed issues. I searched the internet I found similair problems to yours but there were no solutions. I would offer you to enable outgoing email logging and have a look at the logs. Also try to follow the KB below…

If you use Jira Service Desk then there are two notifications: for customers and agents. If you do not have Jira Service Desk then you provide all settings for notifications in the project notification scheme. There is not way to restrict notifications by status. Have a look at the project notification scheme. What is…

Are those Jira Service Desk notifications?

Hello, Go to the board configuration and choose the Swimlines vertical menu. Then choose Stories in the "Base swimlines on" dropdown. You can read more about board configuration here: https://confluence.atlassian.com/jirasoftwarecloud/configuring-a-board-764477974.html

Why JQL query is not enough for you? It would be like this status changed from Resolved to Reopened during ("date1", "date2") You could also pass the JQL query to REST API call (search method) and get all issues which satisfy the condition. It would be a much cleaner solution.…

Hello, Do you mean that if a user sends a email with a comment for a closed issue, the comment is actually added but you do not receive notifications? Because usually there is a status property in workflows which forbids editing issue while in the closed status. In this case a comment will be not added to the issue and you…

Sorry, I forgot to answer your question :) With the two approaches above you can not create the same issue type with different categories. You could use the second approach (mail handler) with an add-on like Power Scripts. You could write your own mail handler and fill the category field as you need. You can find more…

Hello, Do you mean that you can not see the Close button and as a result you can not perfom the "Close" transaction? I would have a look in your logs. I guess some of your transactions, which lead to the status where you can close the issue, fail. Also kindly look at the following KB…

Hello, There are two places in Jira Service Desk concerning emails. 1. You can setup the email channel in a Service Desk project. You can find more information here: https://confluence.atlassian.com/servicedeskcloud/receiving-requests-by-email-747602718.html. It is impossible to have two request channels. Here is a request…

Hello, I guess you can not do it out of the box. 1. If you have Power Scripts add-on, you could create a script like that string [] keys = selectIssues("\"Epic Link\" = " + argv[0]); string [] ret; for(string k in keys) { for (string sk in subtasks(k)) { ret += sk; } } return ret; And then you should write a JQL query like…

Your code is right. The problem is about if statements. I gave the the right code in my previous post. If you want to get the size of the list of the selected components you should do it like this List<String> comp= components.getValue()*.getName(); def compSize = comp.size()

Hello, You should use REST API to connect to Jira. Kindly read the following article on how to create a token: https://developer.atlassian.com/cloud/jira/platform/jira-rest-api-cookie-based-authentication/

Hello, Do you mean Scriptrunner Scripted Field? If so, then Scripted Fields do not store any value. There is a script inside the field which produces a value. I guess you need to change the script. Go to cog item->add-ons->scripted fields. Then find your field and choose edit. You will be able to change the script.

I think the only way to do it is to use Javascript but I would not recommend you to use Javascript.

Hello, I guess it does not work because you use else if. Only first condition fires. You need to rewrite it to if (comp.toString().contains('Dashboard')){ dashboardCost.setHidden(false); } else { dashboardCost.setHidden(true); } if(comp.toString().contains('dev')){ devCost.setHidden(false); } else {…

Hello, Kindly make sure that the issues which did not move to another sprint are really completed. You can find info on which issue is considered to be completed here: https://community.atlassian.com/t5/Jira-questions/Why-do-some-tickets-move-to-the-next-sprint-and-some-go-to-the/qaq-p/76548

Hello, Kindly have a look at this link (there is an example of how you can do it) https://community.atlassian.com/t5/Answers-Developer-Questions/Making-a-REST-call-using-script-runner/qaq-p/576712

Hello, It is not an out of the box functionality of Jira. I guess you have an addon which does it for you.

Hello, I guess it is not possible out of the box because how could you define if it is a duplicate issue or not?

I think you can not disable it for a particular user on Jira side. You should do the logic on the receiver side like you wrote.

@somethingblueI guess your solution would disable the webhook for all users not for a particular user.

1, If you use Power Script, you could create a live field with an entry point lfWatch("single select", {"Kundi"}, "setSingleSelect.sil"); and your setSingleSelect.sil would look like this if (contains(argv["Kundi"], "TAKS")) { lfShow("Undirskipan"); } else { lfHide("Undirskipan"); } 2. If you have Adaptivist Scriptrunner,…

No, it can not be disabled