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Send email when a comment is made on closed issue

Rob B_jadbuo

We have customers emailing which comments on our issues, but if they are closed we don't look at them so we miss the email.
Can we get an notification / email sent when a comment (The email) is made on a closed issue?
Thanks

Accepted answers

All comments

Alexey Matveev

Hello,

Do you mean that if a user sends a email with a comment for a closed issue, the comment is actually added but you do not receive notifications? Because usually there is a status property in workflows which forbids editing issue while in the closed status. In this case a comment will be not added to the issue and you will not receive a notification.

Rob B_jadbuo

Yes exactly.

Alexey Matveev

Are those Jira Service Desk notifications?

Rob B_jadbuo

Yes, we have mail handlers set up.

Alexey Matveev

If you use Jira Service Desk then there are two notifications: for customers and agents. If you do not have Jira Service Desk then you provide all settings for notifications in the project notification scheme. There is not way to restrict notifications by status. Have a look at the project notification scheme. What is there for Issue Commented event?

You can read more about notification schemes here

https://confluence.atlassian.com/adminjiraserver/creating-a-notification-scheme-938847330.html