Alexey Matveev Expert

No, it is not there ;) You need to find a table with custom layouts I guess. Ok. Now I think I got it

jiraissue table? 

But it must be somewhere:) Unfortunately I am on holidays now and I do not have access to Jira database. It was just a guess.

How big is your attachment directory when ziped?

Hello, Try customfield table.

I guess you need to make an internal user who has permission to edit comments in the project and if the current user is not logged in then you have to make an update under the internal user.

Ok, I missed the point. You do not need JiraAuthenticationContext to set the user. Do you mean that if your user is admin, your Rest function does not work? I mean you can change your line to ApplicationUser user = userManager.getUserByName("admin") and it does not work? It must work. I do not want you to make a code like…

What do you mean the comment permission are global? did you check the add comment permission? Anyway I think it would be better if you made a new user in Jira and make your REST work under this user, if the user is not logged in. You could get the current user by…

Hello, The Resolution field is an important field in Jira. Mosty it means that the issue is Resolved that is why you should link the field to a transition screen only if you really need the field to be filled. For example, if you resolve an issue then you have to provide a Resolution. You can not resolve an issue without a…

Kindly read the following KB https://confluence.atlassian.com/jirakb/workflow-transition-button-disappeared-from-the-issue-view-page-800304645.html

I just wanted to add that there are several plugins like ScriptRunner available in the marketplace. You could also consider Power Scripts. You can read more here: https://marketplace.atlassian.com/plugins/com.keplerrominfo.jira.plugins.jjupin/server/overview They all have its own advantages and disadvantages. I just want…

Hello, What do you mean by "cant close the clone"? Do you have an error or you do not have the close transition button?

Hello, I have never seen an add-on with different distributions for Linux and Windows. I guess they are all compatible.

Hello, Do you mean that the problem is with customfield_14881? Are you sure about it? Did you try to do the POST without customfield_14881? Did it work? If you are sure that the problem is withcustomfield_14881then what is customfield_14881 custom field type?

Hello, If you want to know the exact error, you should make your code tell you the errors. It would be something like this: if (update.isValid()) { IssueService.IssueResult issueResult = issueService.update(user, update) if (!issueResult.isValid()) { log.error(issueResult.getErrorCollection()) } } else {…

Hello, If IT staff members create requests from the portal, then they do not have to have an agent license, they should be marked as Customers. If IT staff members want to create issues from Jira then they also do not need to be agents but they would need a license to connect to Jira (Jira software license for example).…

I will be honest with you. I never did the procedure before. But as I understand there must 3 zip files avatars.zip, logos.zip, attachments.zip in your zip file.

@Radek Dostálgood point about bulk update and csv. I totally forgot about it. Thanks

That is right. You can try to look for other plugins. Try Automaion Lite for Jira. I guess it also can do the trick. There is a lite version which is free: https://marketplace.atlassian.com/plugins/com.atlassian.plugin.automation.jira-automation-plugin/server/overview You will have to create a scheduled job and then…

Hello, It would be nice to know if you are on Cloud or Server. But basically If you want an out of the box solution, you could develop a plugin to do the task or use Jira Rest API (You would need to iterate over all issues which must be changed and then update the issues one by one). Or you could use an add-on which will…

Hello, Kindly have a look at the following KB https://confluence.atlassian.com/jirakb/board-tab-in-jira-missing-jira-software-application-799801745.html

Hello, Do you follow this KB? https://confluence.atlassian.com/jirakb/migrating-from-jira-server-to-jira-cloud-779160826.html

Hello, You should grant scrum masters the Manage Sprint permission. This permission is granted through project permission schemes. You can read more about project permission schemes here: https://confluence.atlassian.com/adminjiraserver073/managing-project-permissions-861253293.html Also kindly have a look at the following…

Do you mean that you use ScriptRunner behaviour plugin? If so, by default your code must work in all screens. There is nothing to change

It is impossible to add custom javascript to Cloud. I guess you can not accomplish what you want to do.

Hello, Kindly read the following KB https://confluence.atlassian.com/jirakb/how-to-delete-labels-in-jira-applications-297667646.html

@ParthibanThere is also an option to accept both of our solutions. But it is up to you to decide:) Have a good day！

Hello, I think you should use Adaptivist ScriptRunner. There are behaviours for customer portals. You will be able to attach such a behaviour to your field and do rest calls within the behaviour. You can find more information here https://scriptrunner.adaptavist.com/latest/jira/behaviours-servicedesk.html#_example

Hello, It is not possible out of the box. You would need an add-on for it. For example, you could use Power Scripts add-on. You could create a post-function for the create issue transaction or your custom transaction which would create a new issue and copied all required information. You can get more info about Power…

Hello, Try to enable incoming mail logging and have a look at the log file. You will have more information on what does not work. You can find more information here https://confluence.atlassian.com/jirakb/diagnosing-mail-and-mail-handlers-issues-229180314.html