Alexey Matveev Expert

Hello, When you add a email handler you provide a project where an issue will be created and an issue type. You need to create a email handler for each project where you want to create an issue from email. You can read more here…

Hello, Webhooks fire on events which you define for them. Webhooks send information to a REST method which you have developed in an external application. Do you mean that your external Rest method is not called by your Jira webhook?

Hello, Do you mean that you want to export issues from the portal interface not from the Jira interface?

Hello, Could you provide your code? How did you configure your mail handler in Jira? Are you sure it fires once? Debug it and see how many times it fires and then you will understand why.

Hello, Kindly have a look at the tutorial below https://developer.atlassian.com/server/framework/atlassian-sdk/getting-started-with-active-objects/

Hello, You would need an add-on. If you have Power Scripts add-on you could create a file hasLinks.sil with the following code string [] keys = selectIssues(argv[0]); string [] ret; for(string k in keys) { for ( JIssueLink jLink in getIssueLinksDetail(k)) { if (jLink.description == argv[1]){ ret += k; } } } return ret; And…

Do you mean that you want to create a Service Desk Request? Then you should use Jira Service Desk API to create a request. That is how you should create it https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-request-post The post you linked to your message is about project templates. They do exists in Jira.…

Hello, I guess they must be in the Service Desk Team role in the Service Desk project where you want to add them. There is the Service Desk Agent permission in the project permission scheme. Users who have the permission can use Service Desk features. By default this permission is granted to Service Desk Team role and…

Hello, When you setup a email handler or a email channel you provide a email address (email box) where Jira will find emails. If a email was delivered to the email box then Jira will create an issue or a request out of it. There will be no problems with it. You do not have to worry about spam either as long as the email…

Hello, Just a thought. Jira is not created for storing artifacts. Jira is a tracker. I think the right way for you would be to build the artifact in TeamCity and store artifacts in Artifactory or Nexus Repository. If you want to handle releases in Jira you should use Versions. You can read more here…

Kindly try to answer @Nic Brough -Adaptavist-question about the template. I also can not figure out what you are up to with the template.

I think connection.getResponseMessage() should get the response.

Your post function must be last in the list

Where do you execute the script? try log.debug(issue.key) I am also not sure what the second line means

Ok. Kindly change your script to this one . I think the problem is with issue.store(); def user = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser() currentIssue.setAssignee(otherIssue.getAssignee()); ComponentAccessor.getIssueManager().updateIssue(user, issue, EventDispatchOption.DO_NOT_DISPATCH, false)…

You accepted your own answer which contains your question. I guess you should have accepted either Thomas or mine answer or both of our answers. But it is you decision. If you think that you accepted the right answer then fine. No worries :)

If your question is answered then you should accept the correct answer. That is all you should do.

I mean the variable issue is only available for post-function, validators and conditions.

Hello, Where do you execute the script? you should log values to your log to be sure that issue and user1 are not null. log.error(issue) log.error(user1) Then have a look at the logs.

Hello, I do not understand how you tried to put the listener code between the steps. Listener fires when an event, which the listener listens, fires. I would put log.error message in your listener and see in the logs if the listener fires or not. If the listener fires, but the assignee is not changed then something is…

Hello, You can find all information here https://confluence.atlassian.com/jirasoftware/jira-software-7-3-x-release-notes-861181590.html https://confluence.atlassian.com/jirasoftware/jira-software-7-4-x-release-notes-902079634.html…

While you are on my default configuration tab. Could you type responsible? I guess the field must be filtered out

Hello, Could you give more details on what you want.

If you add a column to the issue list in the Issue Navigator then the column should become in "my default configuration". Everytime you try to make a search you will see the column unless you remove it from the list.

Hello, What REST API do you use? What is project template key?

Hello, There is an example in Scriptrunner documentation: https://scriptrunner.adaptavist.com/latest/jira/fragments/WebItem.html#_dialogs_advanced

You would need an addon to write a code. If you are on Jira Server/ Data Center you could use Power Scripts add-on. https://marketplace.atlassian.com/plugins/com.keplerrominfo.jira.plugins.jjupin/server/overview You could create a listener which would listen on the comment added event. In the listener you would take the…

I just made some research. You will not be able to do it because the message is escaped in Jira's vm template.

I see. A request in Service Desk is actually an issue in Jira. But as far as I understand you also create a linked issue for the request issue, am I right? And then when a comment is added for the request issue you can not see this comment on the linked issue. Am I right? If I am right then everything is correct. When you…

Hello, Could you give more details on the validation you need.