Lucas Modzelewski _Lumo_ Atlassian Partner

There seems to be an active incident in Confluence: https://confluence.status.atlassian.com/ It’s not strictly related to databases, but it’s worth waiting to see if the issue persists once everything is green.

I've not used this against moving issue, but maybe you can try with workflow properties: <span>jira.issue.<br>editable</span>Make an issue editable when it has a particular status. By default, if this property isn’t set, issues are always editable. <span>true</span>Disable editing when an issue has a particular status.…

With Confluence, you can natively embed Trello boards - which is pretty awesome! 🎉 Here’s an example of how I use it to display my app roadmap: https://lumo.atlassian.net/wiki/spaces/acas/pages/1893203969/Roadmap On the other hand, creating Jira issues from Confluence is incredibly easy - just highlight the text and create…

When you move issue from the final status, back in workflow to some other status, you need to remember about clearing the resolution. This might help in understanding the importance of resolution: https://confluence.atlassian.com/cloudkb/best-practices-on-using-the-resolution-field-968660796.html 

Check if the resolution is set for those issues. You can also check this: https://confluence.atlassian.com/cloudkb/best-practices-on-using-the-resolution-field-968660796.html 

You can always address common concerns, such as privacy, data security, and hallucinations. Whenever I use AI apps, I always disable settings related to model learning on my data, as I prefer not to contribute to the model’s knowledge base. 😉 In the case of Atlassian apps, you can highlight their isolation from other users…

Check this guide: https://www.atlassian.com/migration/plan/cloud-guide If you search on Google, you’ll find that many Solution Partners provide guidance on migrations (like documentation with screenshots) and offer assistance. Always cosider: * People - accounts for users/customers * Projects - fields & data Make sure to…

You need to change Space and Global permissions. Check the Loom ^^ https://www.loom.com/share/a38732f7b07548c3adeb35ed176e0a02 

You need to also change the global permissions

Great to hear that you’ve solved this!

Hi @Stephane Rosa , welcome to the Atlassian Community! Did you use your personal email? (It's best to avoid using a company email for personal accounts - losing access to it could mean losing access to other resources!) You can check if you're an administrator for any Atlassian products here: https://admin.atlassian.com/…

Just made my second video using Loom (Business + AI plan), and I’m amazed at how easy it was! https://www.loom.com/share/a5a12038499e446a806c1b5824d0f088 The best part? It auto-generated the full text - title, description… everything! 🙌 All I had to do was configure the "Try it!" button with a link to my Marketplace…

Hi @Christian Danny , welcome to the Atlassian Community! For new versions it would be as easy as checking the supported platforms: https://confluence.atlassian.com/doc/supported-platforms-207488198.html For older version you need to dig through old documentation, it looks like v3.2.1 is there, and .pdf show some results…

Hi @Ceren , welcome to the Atlassian Community! If this is a multi project Sprint that might be the source of the problem, check this thread: https://community.atlassian.com/t5/Jira-questions/My-users-with-quot-Manage-Sprints-quot-permission-cannot-create/qaq-p/2749041

Hi @vedika pareek , welcome to the Atlassian Community! There can be multiple reasons, if you are just configuring this check the docs, but if it was working then check what changed - because it might be something about your configuration. Make sure to check the docs about configruation, and troubleshooting section: * Make…

@Apoorv Aggarwal please check the Loom video settings, as we are unable to view it or request access.

In my opinion in general it is better to go to the source. Especially since there are python examples in docs. You won't be limited by the library and get access to latest api. I've asked chat GPT about hints to solve this and this is the part of the reply (but verify it yourself): Important Notes: 1️⃣ Use…

Hi @gastori , welcome to the Atlassian Community! Are you using the correct endpoint for JSM? 'url = "https://your-domain.atlassian.net/rest/servicedeskapi/request" ' JSM API is different from the general Jira API, and using wrong endpoints might result in fallback to defauls Check the…

Hi @Anatole Brillion , welcome to the Atlassian Community! Based on the screenshot, Severity is being pulled from Jira and includes values such as Low, Medium, and High. If these are the only possible values, then the field is being correctly retrieved. However, if some values (e.g., "Extreme Armageddon") exist in Jira but…

@Melisa K_ Savich you can add tabs to the screens to save space. This can also help organize fields, making the Create Issue screen more compact and structured. Check this out:

Sure! In Jira, you can use multiple custom fields, including date fields, to meet your needs. You can also extend functionality with scripting, coding changes in workflows, and automation. You can also create new issue types which can represent whatever you like, or use Epic with some code name for enviroment and set…

Talk to people to make sure the workflow gets their approval and will actually be used. I’ve created multiple workflows that were 'perfect' for a given case and covered everything… but if the team doesn’t use them properly or skips steps, then critical information gets lost - and the whole system falls apart. -- Keep It…

Hi @nas_ghouri , welcome to the Atlassian Community! Wow! I've been around since Jira 6.3.x, and I remember moving to 7.x was a big deal! So moving from 3.13… that’s going to be a completely new experience. You’ll need to decide what data needs to be saved and what can be left behind. This is a great opportunity to…

Hi @Muthuraja T , welcome to the Atlassian Community! You probably downloaded collection for Server/Data Center. For Cloud check this: https://developer.atlassian.com/cloud/assets/rest/api-group-object/#api-object-id-get 

Check this thread: https://community.atlassian.com/t5/Jira-questions/Automation-Changelog-for-Status-Change/qaq-p/2706335 It's from Cloud, but maybe similar approach and insights about triggrs might help

check this: https://community.atlassian.com/t5/Jira-questions/Re-Re-Is-there-a-simple-solution-to-remove-the-resoluti/qaq-p/2943435/comment-id/1103625#M1103625 

Hi @Niall Ripley , welcome to the Atlassian Community! In Jira Cloud, there are two types of projects: Company-managed and Team-managed. Check https://support.atlassian.com/jira-software-cloud/docs/learn-the-basics-of-team-managed-projects/ Basically: Team-managed projects: Configured by project administrators, with…

Hi @Shibu JOHN A , welcome to the Atlassian Community! Check this: https://support.atlassian.com/jira-service-management-cloud/docs/trash-and-restore-a-project/#Restore-a-service-project-from-the-trash 

Based on the tag indicating JSM, did you try using an SLA with default 24/7 calendar?

Hi @Jen Veloz , welcome to the Atlassian Community! There’s nothing on either of the status pages: * slack: https://slack-status.com/calendar * JSM: https://jira-service-management.status.atlassian.com/ It was likely a temporary glitch.