Amaresh Ray_lrrs4g Atlassian Team

Hi @Blake Ianni Are you seeing a 'Customize' link on the right side of your portal? That should let you change the colors. Here are some additional docs that you might find helpful: https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-look-and-feel-of-your-help-center-and-portal/ Cheers, Amaresh

Hey @Santanu Basak , I'm a product manager at Atlassian looking to better understand your use case for approvals on releases. I would love to chat with you - please send me an email at amaresh.ray (at) atlassian.com and I'll set up some time to speak. Amaresh

@Philbert apologies for the late reply. Are you still having trouble having the approval button appear on the approvers view? Does your request type have an approval step?

Hi Crispin, You can use automation to automatically transition the issue to Awaiting implementation depending on the criteria for a standard change matching. Amaresh

I'm really sorry for the disruption caused due to removing the beta version of the SnipeIT app. It was a tough decision for us but unfortunately we were unable to provide a satisfactory level of ongoing support and adding new capabilities.

Hi @Fuqua Infrastructure -- I'm a product manager on JSD and my team is looking to improve our change management capabilities. I'd love to chat to you to better understand your requirements. Can you drop me an email at amaresh.ray@atlassian.com? Thanks, Amaresh

@Ben Hart I'd love to chat to you to better understand your workflow and your needs :) Would you mind sending an email to amaresh.ray [at] atlassian.com with your availability? 

@Shawn Masters who fills out the ticket? Is it typically the hiring manager for each department? What does the workflow look like once the ticket is submitted to the new hire starting? 

@Mark Hostetler What projects do IT requests come into? It might be worth re-using that project? What all other tools do you interact with as part of going through all these steps? I'm thinking AD, Office365, perhaps there are others? If you had a magic wand, which of these steps would you like to automate? 

Hi @Todd Thomas -- this would be super helpful! I was looking to understand the different things involved in onboarding new employees in general and where JSD fits into that workflow - but I would also love to learn how you onboarded your staff onto JSD. Would you be able to send an email to amaresh.ray [at] atlassian.com…

Hi @Chris Michetti – I would love to chat with you. We're looking at adding this functionality to JSD automation, and would love to learn more about what you're looking to accomplish. It doesn't look like I can send you a message here, so would you be able to send an email to amaresh.ray [at] atlassian.com with your…

Hi @Tim Peters -- I would love to chat with you. We're looking at adding this functionality on JSD Cloud, and would love to learn more about what you're looking to accomplish. It doesn't look like I can send you a message here, so would you be able to send an email to amaresh.ray [at] atlassian.com with your availability? 

@Joseph Winkelbauer – Could you tell us a little bit more about what you're looking to accomplish?

Hi @Jack Brickey ! That's awesome - I would love to chat with you. It doesn't look like I can send you a message here, so would you be able to send an email to amaresh.ray [at] atlassian.com with your availability? 

Hi there! You can automatically set the approver field to a specific user. This can be done through an automation rule as shown in the below screenshot: Hope this helps! Amaresh

Hi Karyn! I've emailed you separately to learn a little bit more about your specific use case. We're currently building an all new Zapier integration specifically for JSD - and that would let you automate creating a JSD ticket triggered off an employee being added to BambooHR. Are there other use cases that you're looking…

@Damon Gaylor are your reporters internal to your organization (e.g. employees) or are they external? If it's the latter, I recommend utilizing the CRM integrations that are available for JSD Cloud.