Suresh Sakhare_n45t1k Specialist

@Alexey Matveev : Thanks for sharing this information. Is it similar for Confluence Scriptrunner? 

Hi, I updated plugin-context.xml file with spring scanner 2 dependencies and then after its working fine. <?xml version="1.0" encoding="UTF-8"?> <beans xmlns="http://www.springframework.org/schema/beans" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"…

 com.atlassian.sal.api.component.ComponentLocatorimport org.apache.log4j.Levelimport org.apache.log4j.Loggerimport com.atlassian.user.User import com.atlassian.confluence.user.UserAccessorimport com.atlassian.confluence.user.ConfluenceUserimport com.atlassian.user.impl.DefaultUser Logger log =…

Thanks @Alexey Matveev, This is really helpful for me. 

Hi @Jai Vijay , This automation not available out of box. If you are using scriptrunner plugin you can implement update listener to do comments on linked issue. import com.atlassian.jira.component.ComponentAccessorimport com.atlassian.jira.event.issue.AbstractIssueEventListenerimport…

Hi @Dario Rendon , I also face the same issue with scriptrunner 5.5.X. After downgrading scriptrunner to 5.4.X , i am able to do integration between intellij and scriptrunner. Thanks, Suresh

Hi @Marthine Below links help you. https://docs.atlassian.com/jira-servicedesk/3.8.1/ https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/#servicedeskapi/customer-createCustomer

Hi @Marthine , If you have customer Name & email, you can create customer account in service desk using api. Thanks, Suresh

Hi @Stephen Bell , Out of box Jira service desk does not allow you to show the assignee on customer portal. For that you have to implement some automation using plugins like Scriptrunner or JSU. Let say on issue assignee update listener you may send notification to customer and copy assignee field to other user picker…

Hi @Esther Strom , Currently in jira service desk we don't have this feature to track such user activity. May be you can check into audit log of jira where you can find user interaction with system. Thanks, Suresh 

This is bug in confluence version 6 and later.

Hi @Bill Bailey , Thanks for reply, Single select is working fine. I want to create multiselect field, where user can select more than one options.

Please check the post functions& validators applied on create transition.

@henriklemlog : Are using scriptrunner or any other plugin which make field required. please check the plugin configuration as well.

Do background reindexing, May be it will resolved your issue.

@henriklemlog Have you checked field configuration ,checked if required field is hidden? Summary also required filed.

Please check the request form and field configuration, May be some required field removed from request form or some field made required in field configuration.

Hi , I was trying to create multiselect field in user macro, but its not rendering as per expected. ## @param Region:title=Region|type=enum|enumValues=India,Global,North America,Noida,Bangalore, India|default=India|multiple=true|desc=Choose your region It showing simple text field not the select. Can you help me on this?

Hi @Argentina Branch It is possible if on your JIRA server instance using API. You have to create custom plugin which gives you request form which you can be embedded in web application using iframe. I have done that for one of my client. Thanks, Suresh

Hi @fatoumata Sall , I think you are talking about Help center name. You have to change Help Center Name. If you have permission you can change it on customer portal. On Customer portal you have Customized tab on right side there you can change Help Center name. 

@8com You need to restart your instance.

Hi Kelly, Considering you are using "Create a new issue or add comment to existing issue" mail handler. JIRA mail handlers check the issue key in subject line then email subejet line search with issue title, if one of them found it will add comment to existing issue or create new issue. Thanks Suresh

You can turn off email requests. Go to project setting -> Email Request on right side top you have option to turn off email request.

Hi Yogesh, You can try below code. public static void main(String[] args) throws Exception { System.setProperty("javax.net.ssl.trustStore", "C:/Demo/myTrustStore"); URI jiraServerUri = URI.create("<a href="https://local.jira.com/" rel="nofollow noopener noreferrer"…

Hi Marc, i am new in the script runner. Can you tell me? How to handle the query in endpoint script.

Hi Marc, I am not handling query in endpoint side. 

Hello @John J DeJoice Jr, Jira service desk does not provide the functionality to customise mail body. There is 'Email this issue' plugin available on marketplace, You can try that one, They provide the email template customization feature. Thanks, Suresh

Hi @dhanielk, I am troubling to set author of the comment. Can you help me? { "content": { "raw": "Comment on PR. }, "user": { "username": "suresh2702", "display_name": "Suresh Sakhare" "type": "user" } }

Thanks Prasanth. Can we set the author of the comment while creating comment from REST API for cloud. I tried it but, it alwas set API call executer user. { "parent": { "id": 75136852 }, "content": { "raw": "Test reply comments from api" }, "user": { "username": "xxx", "display_name": "xxx 007" }, "inline": { "path":…

@shawn_woodford Its callback URL issue. I must set callback URL when using Oauth2 authentication. Is there any need of ssh key? I am executing the this script with https protocal, In migrating repo to cloud step, I got the permission denied(publickey) issue.