Tomáš Vrabec_mlkuef Rising Star

Thats not a Jira admin, thats like half a departments described :D you need scrum master, product owner, ux designer, technical writer and maybe Jira admin. 

Thats was actually my dream job. Like 5 years ago I was willing to relocate myself anywhere on the planet to do the NASA Jira. Now I have the house with 5 cats and the dog. And I am not US citizen. Still hoping one day, there will be some option for me. Greet the guys, as least :) 

@Beata Kupiec They hired a dedicated person who is responsible to keep the 25 JPD projects in 1:1 settings. Great tool. Really great. 

That do not answer my question. Now I do have 30 JPD projects, where I should add or change 4 statuses and 3 types. What should I do? I need to keep all of them consist. 

Current products are focused on painted, curved, glassed, nice UI without any understanding of highend user needs. Atlassian is taking away when users / companies like / liked. Reason why the big players choose Jira are slowly disappearing. Once DC will terminated, Jira will be no longer an industrial tool. Maybe thats a…

So in few words: Go away DC customers, right? Got many customer which will never leave DC, but having pretty complex OpsGenie. This is just wrong way. The Atlassian is not useful tool anymore. IT world needs an alternative. 

"Support offerings are bundled with Standard, Premium, and Enterprise plans." I am on standard plan a cannot raise a support ticket. How many times do I have to write this again? 

That means, that even I am paying customer, I have no rights to submit any ticket in future? WHAT?

No I am not able to submit the ticket. Once I fill in my URL, the screen above appear. I am not on FREE plan, but still having this message. 

Ok, so Firefox for Developers work. Safari version 17.6 (19618.3.11.11.5) is broken. How to reach support, if I am paying customer and they are telling me, that I am not?

Cloud? Data Center? Any plugins available or pure Jira? Please fix your question :-) 

Actually this client is on Data Center, but I cannot see that option when asking question. 

Hi @Kai Becker One company is HW builder - specific network analysis / penetration test HW to be inserted into company network looking for any issue inside and reporting. By the deals with customer, the source codes, the dev stuff and all the around development have to be kept offline. Another company is part of…

Hi Anthony, just want to help you, you really need to define of the requirment is for Cloud or On Premise solution, as those products are totally different nowdays. Also, maybe just my opinion / suggestion - for that price you wont find anyone with relevant quality of delivered services. Really deals started at 70-100 at…

I totally agree. For anyone advanced - expert in Jira is groovy must have. Well, if we dont talk about Cloud implementations, which is nonsense at all. Nevertheless, thanks to Groovy me and my teams over the years implemented extremely complex automations, multi-level approval processes or user-managed automations based on…

@YogeshKR well sir, thats what I thought will do the work. After the 10+ years with Jira I am kind of confident about that. But. For Example Epic: The text "Epic Story" is not editable. Issue type description is something totally different. That means, local help is using the text, provided somewhere else. 

Hello from 2023, any findings over there?

Thats non sense answer, custom request type cannot be configured .. got same issue when moving from project to project for no reason ... 

@Andrew Pascarella code is fully working, using every day, in many templates and pages. 

We can offer outsource B2B with team of skilled experts. Experience 2-10 years, not only Jira. Can offer also backend devops or scrum / SAFe experts including Jira adpotations. Server or Data Center only, we do not serve Cloud customers. Possible onsite visit (Czechia based)

Any ideas how to achieve this in 2023 - 8.22 +? 

Just info for others - this annoucmenent banner injection not working in 8.22 and above at all. Well, its working, but it will break the the top menu. 

Ahoj @Hana Kučerová You just made my day! Totally forgot, that this is not a post function. Replaced issue.setCustomFieldValue(productsCf, optionsToSet) withproductsCf.updateValue(null, issue, new ModifiedValue(issue.getCustomFieldValue(productsCf), optionsToSet), changeHolder) And it works like charm. Díky! :-) 

Right now, you can use API calls to achieve that - https://docs.atlassian.com/jira-servicedesk/REST/4.20.0/#servicedeskapi/customer-createCustomer

@Omar Rashid You have to go thru projectRoleManager component, there is method to also create users with roles. I can do that, but now have no spare time to do that :-(

@Nic Brough -Adaptavist- so what is the best approach, if any? I need to read Jira read-only field during transition screen via Behaviours. Thinking about calling underlying issue but cannot make it works, even with support help, still getting "null" all the time for the field with value. But during transition its null.

Hi @Nic Brough -Adaptavist- sorry to bring this upfront from past, but I just run into SRJSUP-26989 in your bugtracking portal - getting null when trying to read read-only field on transition screen. Could this be the root-cause? 

Yup, I find that one as well. The trouble is, that the issue is very complex part of SAFe automation, so the root issues do have up to 50 links from 6-7 different link type. The troubling automation do working with only 1 particular link type. Well, customer is 15k+ DC priority tier, so I will try ask Atlassians as well.…

From 2022: Currently, there is fragment function: Hide UI element and over there, you can search for share button in servicedesk and it works. If you need any condition, for example per project, check the docs…

Hello from 2022! Does anyone reported this to Atlassian? Is there an issue in backlog for that? Facing this issue now with 15k DC tier customer ...