Caity Atlassian Team

The collaborator limit applies to the entire Workspace, and it includes both members and guests. So, while there may be fewer than 10 members on that board, there may still be more boards in the Workspace with more members. If that's the case, the Workspace admin will need to either remove collaborators or upgrade the…

It looks like you already had payment information associated with that account from a time when your Workspace was previously subscribed to Trello Premium, so when the free trial expired, it automatically continued the subscription with the payment information on file. If you did not intend to keep Trello Premium, you can…

I see that this was a few days ago—were you able to resolve this issue? I looked at your Workspace, and you're right that you should only be billed for 4 users. If you're still seeing that you'll be billed for 11, I'd suggest changing one of your Workspace members to a guest and then immediately changing them back to a…

Because those items are new paragraphs beginning with a number followed by a period, they're automatically converted to numbered lists, which always start with 1. You have two options to get the results you want: 1. The option I would recommend is to remove the extra spacing and make them all part of one list, like in this…

Hi, @Gustavo Olivencia. I've edited your original post to remove private information. It looks like the Workspace that board was in may have been over the 10 collaborator limit for free Workspaces. The person who removed you is one of the admins for that Workspace. He most likely removed you in order to bring the Workspace…

Free Workspaces in Trello are now limited to 10 collaborators, which includes both members and guests. The collaborator limit applies to the entire Workspace, so while there may be fewer than 10 members on the board you're viewing, there may still be more boards in the Workspace with more members. If that's the case, the…

I'm wondering if perhaps this is related to the collaborator limit. Free Workspaces are limited to 10 collaborators, which include both Workspace members and guests. If that Workspace is free and already has 10 collaborators, then you won't be able to add someone who isn't already a member or an existing guest unless you…

You'll need to go to your Workspace billing page, which is under "Workspace settings" in the left-hand menu. From there, when you add payment, you should be able to switch between Premium and Standard.

Trello Standard is billed per user, and there is no limit on how many users you can have in the Workspace.

Hi Jason. Trello Standard and Trello Premium upgrades are applied at the Workspace level, meaning that each Workspace would need to be upgraded individually. If you generally have the same people across your different Workspaces, I'd suggest adding all of those members and boards to the Workspace that you upgraded so that…

Another possibility is that this user's Atlassian account was deactivated beyond just his Trello account. If that's the case, you won't be able to reactivate him in Trello until his Atlassian account is reactivated by an admin for the Atlassian…

Hi Stephanie, it's not possible to upgrade a Workspace that you're not an admin of. However, we have some tips that might help with the situation you're describing here: https://support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board/

Upgrades apply to the entire Workspace rather than an individual user. When upgrading, the bill is automatically calculated taking into account all users, which is why you only have the option to purchase 2 licenses—because there are 2 billable users. The only way to pay for only 1 license is to remove one of those users…

Yes, you can change members to guests. To do that, go to the Workspace Members page, and then remove those members from the Workspace. There will be a checkbox where you can select whether or not to remove them from all Workspace boards at the same time. If you leave that box unchecked, they will remain on the board as a…

Hi Melissa. None of your content will be deleted when you downgrade. If you have more than 10 boards open, then your list active boards will be automatically closed, but you can preview the content of closed boards at any time or re-open them if you have fewer than 10 boards open in your free Workspace.

We have some tips for that situation here: https://support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board/

Upgrades apply to the entire Workspace rather than individual boards, so you wouldn't choose a single board to upgrade. Once you upgrade, the bill is automatically calculated taking into account all users in the Workspace. However, that doesn't mean that all users have to be paid for as part of that bill. That depends on…

No, all users are taken into account when the bill is calculated, not just those added beyond the 10 collaborator limit for free Workspaces. However, that doesn't mean that all users have to be paid for as part of that bill. That depends on these criteria: Members of the Workspace itself are always billable Guests of the…

If you have entered your credit card information, then the trial will automatically convert to a paid subscription, and you'll be billed for the following month unless you cancel on your Workspace billing page. However, most of the time, free trials are started without any credit card information. If that's the case, it…

The collaborator limit applies to the entire Workspace, so while there may be fewer than 10 members on the board that you're a member of within that Workspace, there may still be more boards in the Workspace with more members. If that's the case, the Workspace admin will need to either remove collaborators or upgrade the…

If you go to the billing page for that Workspace (under "Workspace Settings" in the sidebar), there's a place where you can add details to be included in the invoice. Here's how you get to the billing page:

The Workspace admin will need to either remove collaborator to get back within the limit or upgrade the Workspace so that the limit no longer applies. We have more information about the limit here: https://support.atlassian.com/trello/docs/workspace-user-limit/ Keep in mind that only the Workspace admins will be able to…

Also, the collaborator limit applies to the entire Workspace, so while there may be fewer than 10 members on the board that you're a member of within that Workspace, there may still be more boards in the Workspace with more members. If that's the case, the Workspace admin will need to either remove collaborators or upgrade…

The collaborator limit applies to the entire Workspace, so while there may be fewer than 10 members on the board that you're a member of within that Workspace, there may still be more boards in the Workspace with more members. If that's the case, the Workspace admin will need to either remove collaborators or upgrade the…

The collaborator limit applies to the entire Workspace, so while there may be fewer than 10 members on the board that you're a member of within that Workspace, there may still be more boards in the Workspace with more members. If that's the case, the Workspace admin will need to either remove collaborators or upgrade the…

The admin for the Workspace can check that on the Workspace members page. To find out who the Workspace admin is, click on the "Share" button in the top right corner of a board, and then look for the "Workspace admin" label underneath the user's name:

If you're an admin on a board in a Workspace that you're a guest on, you'll need to change another member on the board to an admin first. Then, you can leave that board. Once you're no longer a member of any boards within that Workspace, it won't show up for you anymore.

Is it possible that there's a link to the template somewhere in the board you added the to? For example, if one of the cards on the template links to another card, when it was copied, that link would still have pointed to the original card on the template board. If someone clicked on that, they wouldn't be able to see the…

I believe I found your Workspace—it looks like it had a free trial which has since expired. The Workspace admin will need to upgrade the Workspace in order to edit the boards again.

* Premium and Standard upgrades applies to a single Workspace. * Enterprise is intended for very large teams, who may need to have people in multiple Workspaces. With Standard or Premium, each Workspace would need to be upgraded separately, and you could end up paying for each person multiple times if they were in multiple…