Aidin Mahmoodi _ServiceRocket_ Atlassian Partner

Hey @Petru Simion _Simitech Ltd__ did you manage to get an answer from Adaptivist for your question?

You'd likely get better help and answers posting this on Atlassian Dev community https://community.developer.atlassian.com/

Great release. Hats off to you and the team @Sushant Bista 🎉

Hey @Olga Netczuk it looks like the same symptoms. What solved the problem for me was to change the permission for contributors and allow them to add ideas. I guess the workaround suggested here to set the actor to "Automation for Jira", could also work.

NVM, I found the issue. I had to allow contributors to add ideas to JDP and ensure the reporters are added in to contributors list. Which is very limiting and probably defeats the purpose of using this automation.

I have tested on both Global and Project the scope was set to global as well. Still the same issue

Thanks for sharing.

Hey @Johannes Fürtler Did you manage to integrate Workday with Jira? I am keen to understand what product/ connector you ended up using. Thanks!

Hey @Damayanti Cedeno Did you manage to integrate Workday with Jira? I am keen to understand what product/ connector you ended up using. Thanks!

Hi @Jennifer Ruden Hope all is well. Have you found a solution that works for you? We have just developed a new product called Page Feedback for Confluence. It is designed to get feedback from the audience and provide a simple dashboard for content authors and moderators to take action based on the feedback received. Let…

This is an exciting challenge, Peter. Do you mind unpacking it a bit? We have built an extensive suite of integrations between Atlassian platforms and Salesforce over the years at ServiceRocket. I'd love to understand this better, and there could be great opportunities to help you bridge that gap and extend our app's…

Hi Yatish, Aidin here from the Product Team @ ServiceRocket. If you have concerns about the pricing of our app, we are more than happy to have a conversation with you and we may be able to help you out. If you are interested, please reach out to us via our support portal. Best, Aidin

Hi Lindsay, Thank you for reaching out! We do offer 2 products that can work independently or together between Jira Cloud and Salesforce. Connector for Salesforce and Jira (Cloud) is an all-in-one solution for organizations that need full collaboration and communication between teams that are using Jira and Salesforce…

Seems like it based on their listing's page.

Hey iComm, You are confusing the two apps, your first Screenshot is the Last Comment feature from Utilities for Jira by ServiceRocket which has been retired (refer to our blog post here ) and the second screenshot is CCC Last Comment app which is a different vendor. Best, Aidin

Hi Lilli, May I know which connector you have been using in the past?

Hey Irina, Aidin here, from the product team @ ServiceRocket. You can customize the Jira fields on your Salesforce package based on the documentation here, under "Available Fields" section. Let me know if this helps! Thank you. Best, Aidin

Hi Uttaran, Jira Cloud for CRM is a very intuitive app however, it is not that robust when it comes to data synchronization between the two platforms. I'd suggest taking a look at the Connector for Salesforce and Jira (Cloud), it supports most JSD features. There is also a complementary product, Connector for Salesforce…

Hey @Tim Buntel1/ Manoj / @Hayley Barber / @Bryant Strozinsky If you are still looking for a solution, ServiceRocket has been providing an extensive suite of products that provide integration for Salesforce and Atlassian ecosystem products over the past 9 years. Here is a list of them: * Connector for Salesforce and Jira…

Hi Phillip, Are you using any third-party app or building your own integration?

Hi @Paul Fennema , Shoot an email to me aidin[at]servicerocket.com and I can work with you on an exit plan. Thank you. Best, Aidin

We have sorted out this with @Rich Wolverton ! Best, Aidin

Hi Rich/ Kat, Thanks for reaching out. As I have mentioned in the blog, our goal is to retire legacy products that are tough to maintain to make room for better products and new initiatives. We understand that many organizations may rely on this product, we are willing to work with you (and others) to make sure that you…

Hi Steven, If you are interested in migrating your KBs, we do have a custom solution that translates the pages between Salesforce Knowledge Base and Confluence. Let me know. Best, Aidin

Hi Jereme, Take a look at the Connector for Salesforce and Jira, you can pair it up with the Connector for Salesforce and Jira Service Desk as well. You can read some of the team related use cases here as well. Best, Aidin

Hi Guru, If you are looking for a more robust solution to also incorporate more interactive and automated approach, you can check out the Connector for Salesforce & Jira. This app allows you to set up customizable mappings to capture information manually or automatically from Salesforce users on any Salesforce objects and…

Hi Dave, We have built a content transformation engine, that can transform Confluence pages to Salesforce KBs and vice-versa, this is a custom-built and can be customized for different input/output. Let me know if you are interested and we can get in touch to talk about the details. Best, Aidin

Hi Patel, Aidin from the product team at ServiceRocket. We have a robust connector that allows you to build workflows and automation between Jira and Salesforce and it works with all standard and custom objects. Take a look at the product here. Best, Aidin

Hi Liz, This is Aidin, product manager of Connector for Salesforce and Jira. Thank you for sharing your idea. This seems like a cool feature to provide more visibility. How about raising an idea, on our ideas portal here. We will let you know after we do more investigation if this is possible or not. Thank you.

Hi Alec, If you are using Jira Cloud, try our Salesforce and Jira Cloud Connector. If you are using Jira Server, you can take a look at Salesforce and Jira Server Connector. Both Connectors work via APIs and provide you with tons of capabilities such as bidirectional synchronization, comment and attachment synchronization,…