Carlos Garcia Navarro Community Champion

You're welcome. I'm glad to hear that! :-)

Hi @Khalid Tariq , This is a very interesting feature that you're suggesting but I don't think it's possible to set the SLA to the due date with native Jira Service Desk at the moment. There is an add-on in the marketplace called extension-for-jira-service-desk that may provide this functionality (based on what I've read)…

As they said in the article if your site doesn't have the legacy editor template enabled, you can contact Atlassian support (https://support.atlassian.com/contact/#/)

Hi @venkspr , This article covers your request :-) : https://community.atlassian.com/t5/Confluence-Cloud-articles/Change-to-your-content-is-in-your-hands/ba-p/1324476 According to this, you should be able to use the legacy editor.

Hi @Sergio Scabuzzo , Regarding the (not) threading, did you confirm that the issue key is in the email subject? Could this issue be related to this Atlassian ticket: https://jira.atlassian.com/browse/JSDCLOUD-3757 ?

Hi @Jim Stewart , I'd suggest the same thing as this post: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Integrate-between-Jira-Service-desk-and-Zendesk/qaq-p/1027412 Regarding the eventual migration, there is an Atlassian ticket to help with that, I recommend to vote for it :-) :…

Hi @richharris , I've done something like this by creating a sprint and using it as a second backlog. You just need to be careful you don't start that sprint:

Thanks for the clarification on 'using the same portal, search and content should be same, but some links there should be based on the organization they belong'. I really don't think this is possible today, but as a workaround, you could have different requests types or issue types to be used for each org where some fields…

@Hi @Shashi Matha I don't believe you can do this: One Jira Service Desk maps to one portal only with one look and feel. You could have several instances of Jira Service Desk and have customers to connect to the instance with their branding, that that doesn't sound like a good plan.

Hi @mcarrera , I have a few questions to get more context: 1) When you mean training requests tickets, do you mean requests for the different training sessions that your company (or your department) offers? 2) What information is needed in the request (I'm thinking of what fields in the request would be needed)? 3) Is…

Hi @Gayathri Manoharan , you may have already resolved this, but in case you're still looking into it, this other post seems to cover your question, if your Jira is running on an EC2 Linux instance: https://community.atlassian.com/t5/Jira-discussions/How-do-I-set-up-Jira-as-a-subdomain/td-p/1437920 Hope all is well

Hi @Akram Osman , This is not supported yet but the Atlassian team was working on it. This is the Atlassian ticket that covers the request, I suggest to vote for it to show interest: https://jira.atlassian.com/browse/CLOUD-6999 The last update indicated that this task is on hold at the moment.

Maybe the confusion is because of the word 'active'. 'Active' in this context doesn't mean logged in. It means that the user has a license and can log in and work in Jira.

Hi @Ramaswamy Vishwanath , This document describes hot to make this association: https://confluence.atlassian.com/adminjiracloud/configuring-a-field-configuration-scheme-844500805.html

Hi @Steve Fogel , If you create 25 users you pay for the 25 users even if only 10 are logged in at the moment.

Hey Gui, I just tried on a Service Desk project in the Cloud and could see the 'pencil' icon to edit the email address: I'm curious. Can you try on a different browser? Can you also send a screenshot of what you see in the configuration section?

Hi @Michael Frahry , There are a few apps that you could use for your use case. E.g., these two posts describe how to subtract the dates using 'Script runner', 'Automation for Jira' or 'JWT'(Jira Workflow Toolbox): Script runner:…

Hi @Steven Lees-Smith , This is a very interesting request but I believe it's not possible today. There is an Atlassian ticket to detect the last time that a user logged in: https://jira.atlassian.com/browse/ID-6965 , and another to be able to deactivate the user using an API call:…

Hi @Steve Fogel , If you have added 10 users and they are active, that means you're using 10 licenses. This page has more details about how the plans and the pricing works for server: https://www.atlassian.com/software/jira/pricing?tab=self-managed From the FAQ section…

Bem-vindo @ezequias ! Espero que você goste The Community! There are lots of friendly people here, happy to help and share knowledge and experiences. Tchau!

Welcome @Erik Akervik ! Hope you enjoy the Community while learning a ton about Jira, Confluence, Trello and other related products and add-ons! The Atlassian ecosystem is rich and powerful and amazing :-)

Hi @Endre Kallai for pricing, billing & licensing help you can also contact Atlassian here: https://www.atlassian.com/company/contact/purchasing-licensing

Ah, this is a very interesting use case, but I don't think it exists today.

Happy to help, @siddharth.asaithambi :-)

Hi @Diego Benitez , Have you tried the tips in this diagnosis document: https://confluence.atlassian.com/jirakb/diagnose-incoming-mail-issues-in-jira-server-229180314.html ?

Hi @Rashi Goyal , This document is a guide to the APIs to get project information: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-projects/#api-rest-api-3-project-search-get I ran the call /rest/api/3/project/search, but didn't get the information about 'last issue update' or information about…

Hi @Gui Ávila , You can go to Jira Settings-> Issues-> Issue type screen schemes and select the scheme associated to your project, e.g. click the link to 'CTP: Scrum Issue Type Screen Scheme' which is associated to my project 'Carlos Test Project': Select the screen scheme for the corresponding issues. E.g. 'CTP: Scrum…

Hi @Rashi Goyal , As you are in cloud, it seems that there is a feature request to cover your request: https://jira.atlassian.com/browse/JRACLOUD-30664 (As a side note, for Server there is this ticket: https://jira.atlassian.com/browse/JRASERVER-30664 ) That said, in Cloud you can go to Jira Settings-> Projects and check…

Hi @Gina Palomares , can you ask a Jira Admin? There should be a 'project settings' option where you can find the 'email requests' section as I described in my previous comment.

Hi @a.predun , that's strange. Can you set reporters and assignees when you're creating tickets from scratch? Also, can you try to change the reporter from filters-> select filter with issues you want to update-> Select issues you want to update-> Bulk change-> Edit issues-> Change Reporter ? Does that work?