Carlos Garcia Navarro Community Champion

Hi @S , Can you please add a screenshot? I just create a multi-line custom field to test it and I can see the text wrapping:

Hi @Gina Palomares In your Jira Service Desk settings go to 'Email requests' and check the default email there. You could also set up a different email in that section.

Hi @Cassie Turner , This is an interesting use case. Yes, only the customers who opened the request are supposed to see their own tickets. I don't have an account to test at the moment but can you (as an agent) change the reporter to be the "new" user (the customer who re-enrolled using a new email account?) I wonder if…

Yeah, you can select your own profile instead of a project: I still suggest to copy the link and create the shortcut in the Service Desk project. Boa sorte!

Welcome @Warren Granada Make sure you define your requirements first. Jira and Confluence and very flexible and will most likely adapt to your processes. Happy learning!

I do have the habit to create boards from Jira Software projects, but this may be a better option: 1) click on the search box and select 'boards' (on the bottom side) 2) Create a new board by clicking on the 'Create board' button 3) Select 'Kanban' 4) Select from project and enter your Service Desk project 5) Create a…

I've created this board from the 'boards menu' in a Jira Software project and then copied the link (the URL), and added it to my Jira Service Desk using the 'Add shortcut' in the left panel in the Service Desk panel: Let me know if I can provide more details. Thanks!

Hi @Gui Ávila , You can create a board (from any project really) where you select the Service Desk project. E.g., here I'm creating a board where I select the issues from my service desk project (Carlos Service Desk (CSD)):

Hi @Sungchul Park (박성철) , I'm glad to hear that you were able to solve the first issue. Which plugins were causing the issue? Regarding the rearranging of fields in the description area, it may not be possible to move them. This document indicates that "System fields on the default 'View Issue' screen (e.g. Summary,…

Hi @Shah Baloch , I believe this other post is similar to your question. It seems that Atlassian support indicated that for filter subscriptions the columns in the report correspond to the user's default columns, not the filter-specific ones, which would explain the behavior you see here. If that's the case, maybe you can…

Hi James, Can you see the scroll bar if you swipe the mouse pad up or down? I can't see the scroll bar either until I do that.

Do you have these fields in the screen? (Project settings-> Field Layout-> click on the link to the screen that you use): For dependencies, the linked issues should show in the view if you link any issue:

Hi @AllenH , You can create new issue types by going to Jira settings-> Issues Add issue type: (In this example I created Issueo'fun: To Create Field Configuration go to Jira Settings-> Field Configurations-> Add Field Configurations: After you create the new field configuration then you can configure the fields in it (…

Hi @Sungchul Park (박성철) , This page describes the instructions on how to re-arrange or configure the issue field layout: https://support.atlassian.com/jira-software-cloud/docs/configure-field-layout-in-the-issue-view/ From the document: * Open an issue of the type you'd like to configure * Click Configure at the…

Welcome @Dennis Christopher Gudgen ! You can use Atlassian products to manage any type of project really, Is there any project at work or school that you are working on? Then you should start there. Are you coordinating groups or planning an event? You can also try there :-). Good luck!

Welcome @James Stanbridge ! I agree with you : Atlassian tools are great and very flexible to adapt to many needs! :-)

Welcome @John Glycenfer ! The Agile journey is full with joy and self-improvement opportunities :-). The Atlassian toolset can help you implement your Agile practices as it's very flexible and team oriented. Where in Colorado are you? I've been living in Boulder for a few years (after I moved from Denver) and I think…

Hi @Arvind Pandey There is a gadget for burn-down but not for burn-up. You can vote the existing request: https://jira.atlassian.com/browse/JSWCLOUD-15681 Hope it helps,

Welcome to The Community @[deleted] ! I love the background story and the purpose :-). Atlassian tools are great for effective communication and for creating a sense of community. Take care!

Hi @ttoth-fejel , I understand your frustration. I believe this other post covers your question. The change seems to have been triggered to comply with General Data Protection Regulation (GDPR).

Welcome @daveb ! Service Desk is one of my favorite tools. So versatile and it can integrate with other tools like Confluence and Jira. See you around for questions, suggestions and knowledge sharing!

Hi Ahmed !You mean writing Jira stories or other type of stories? ;-) Welcome to the Community! You'll find great people here, always happy to help and share knowledge and experiences. See you around!

Hi Donna, I believe you won't lose the other subscriptions. This document contains more information about how data is stored for the different plans, and how after unsubscribing, the data is kept for a number of days before getting deleted permanently. The document also mentions that you can unsubscribe from individual…

Hi @KF Cheng , Do you have two filters, one for project A and for project B, or one for both projects together (A and B)? When you're exporting, are you checking that the fields you care about are listed in the 'list view'?

Welcome to the Community, @JiBrok ! People come here for the answers and stay for the people (and for the answers too) :-). Everyone is friendly and knowledgeable here, I hope you enjoy the experience!

Hi @Mathew Galvez , 1) for in-flight tasks:you could copy the last comment of a task to a custom field (check here) and display it along with the key (and maybe the title) in the filter results gadget. 2) For recent stories, you can use a filter with the following JQL: issuetype in (story, task) and updated > -14d ORDER BY…

Hi @prakash_punukollu , The Kanban board should be able to display as many issues as configured on the board query as long as the corresponding statuses are linked to columns. What is your use case? Do you want to limit the number?

Hi @Donna Cooney , If you unsubscribe it shouldn't affect your other subscriptions. There is another similar post that referred to Portfolio (the former Advanced Roadmaps) where this was pointed out as well:…

Hi @Martin Zastawny , What information are you missing? Can you please attach a screenshot and indicate what information you were expecting? I didn't notice information missing in my set-up. Thanks

Hi @Krista Dyer , You can set default space permissions and then have everyone in a group that has permissions to view all (this page has details https://confluence.atlassian.com/conf59/assign-space-permissions-792498609.html). Would that address your use case?