Muhammad Ramzan_Atlassian Certified Master_ Expert

Thanks for your reply and sorry for late response. I can change the type by automation but the problem is both issue types have different workflows and this is the challenge 

Sorry, i provide you wrong information. Its not linked with the context

Are you using any field context for this custom field? Just make sure you using the same search parameters in basic and advanced search to troubleshoot the root cause

That user is not granted the Global Permission to Browse Users. Users without this Browse Users Global Permission would still be able to add users to any user picker field by explicitly providing the exact username - or groupname as the case may be, but will not have auto-suggest working for them.

Escalation service is still not scheduled, i am running it manually in console as i was testing it. I have few concerns/questions and could not figure out 1- What could the reason after updating the issue status its reflecting after 5 seconds. 2-Active pool size showing in metric os normal but inside script console showing…

I am running 4 scripted fields One listener getting public comment with attachments and sending to external api. If request failed ,creating one issue for that failure Executing escalation job every hour where getting some issues processing some requests and then updating the issue status and adding comments.

This query will not get sub tasks belongs to the required stories/tasks. You are using only OR where you are getting stories and sub tasks without any link between them. Why its pulling sub tasks for tasks, because you used (issuetype = story OR issuetype=Sub-task) It means get all stories or all sub tasks and that sub…

@Mihai Schwarz any idea if pool size is ok but write/read is high what to do in this case

It looks you used field context for custom fields where you specified the field for a specific issue type or project. Please just confirm the field context if you are admin or check with your admin and then use that issue type and then it will appear. Example: in field context if you used field with story then that field…

 you need some third party plugin like JQL Search Extensions for Jira & reports For example on jira sever following query will get all sub tasks where parent issue status is open. issue in subtaskOf("status = open") On jira cloud you can achieve by exexuting following query parentStatus =<span> </span>"In Progress"

 you need some third party plugin like JQL Search Extensions for Jira & reports For example following query will get all sub tasks where parent issue priority is Blocker. issue in subtaskOf("priority = Blocker") Now if you want to filter last updated by parent then just add the last updated as required inside the quotes,…

This cross sign appears once you put resolution to an issue. If you don't want the resolution marked as fixed then please visit your workflow and check for post function. It looks there is a post function which auto set the resolution. If you only want to remove that cross sign , that's not possible, its the identification…

Hi, You have to check two settings 1- "Who can customers share requests with?". it should be allowed 2- on JSD project go to customer notifications or if you created any automation rule for notifications , in that rule you must select who can receive notifications (reporter and customers involved) Customer involved…

@Matt Deir many thanks for sharing your experience, my issue was with scope

Thanks @Craig Shannon @ for the right suggestions, issue was with scope. Although with the scope i provided auth was working but in jsd it was not But after updating the right scope worked like a champ. Thank you

Oauth2 is not stable with Google. I have starter license and jira not allowing me to create the support ticket but its a bug on jira side and my system is getting field I have created oauth2 and test connection is successfully. But when trying to use on service desk project for email request, then giving error OAuth token…

Oauth2 is not even stable with Google. I have starter license and jira not allowing me to create the support ticket but its a bug on jira side and my system is getting field 2020-08-18 11:02:01,277+0000 http-nio-8080-exec-18 ERROR Ramzan 662x250340x1 pc5x1d 46.152.45.18,127.0.0.1…

Hi everyone, Any update on this issue I am also facing same error with Google. I have created oauth2 and test connection is successfully. But when trying to use on service desk project for email request, then giving error OAuth token not defined for connection. OAuth Authorisation required."

Unfortunately you need some third party plugin like JQL Search Extensions for Jira & reports here is the query : Find all issues which are linked or links project JQL issue in linkedByIssueProject("JQL")

Then the only way is, please create the support ticket to atlassian and request them to disable the SSO on your instance.

On Azure side , if you have two applications delete one of them and update the right directory id on the other one 

Please try following First use the admin notification helper tool and troubleshoot by providing user name and the issue key. It will tell you if something wrong with configurations. If above is not helpful please check following configurations * Check the notification scheme * Verify that user have browse project access ,…

Atlassian recommend to have an org admin user account other than the domain account to recover such issues if any thing goes wrong with SSO. What happens in your case is the directory id is wrong on Azure Side , please update the Atlassian url with correct directory id on Azure SSO configuration . Update Azure with this…

Here it is, as i said before its random error. If this is the case none of the request should be processed. 

Thanks for your reply but i already have all fields as options as i described above. Also i am facing this error randomly , if there are any mandotry fields , no email request will be processed 

These are the search which you did and stored in browser history. Clear your browser cache and they will disappear 

You can define a custom field with types and whenever you receive a ticket assign the type manually or create automation rule to update it automatically with keywords selection Now you can get the reheating tickets by using that custom field in jql.

That's great, thanks for this. I have ScriptRunner and can easily achieve this. Just need the SLA information how to get them. If i have those i can manage them. One important point here is , I will need the live SLA spent time because here is my logic which i will implement. I will create an escelation service which will…

Thanks its good plugin but not fulfilling my needs. My requirements are first ticket is created and if its consumed 5 minutes, For next ticket remaining SLA should be target - last spent time on previous ticket. I tried the dynamic value but its generating same value for every new ticket.

Thanks , yes i can see the field now. let me eveluate it